Firestone Complete Auto Care

Ok, so I brought my car here because I smelled gas in the cab of my car. These guys were nice as can be and quoted out what needed to be done to get the car in top shape again. They gave me a printout of over 2300 in services that would need to be done, some crucial some not. When I took this printout to a very good friend mechanic the next day — he checked the car himself and verified it was mostly bullsh*t. They padded this bill to the extreme, very dishonest.

Ralph and his team are extremely professional and provide outstanding customer service I have a Lexus and have been taking my car there since 2008 and they have always done right by me. Honest and trustworthy I highly recommend them.

I was very skeptical bringing my Mercedes Benz cls500 to a shop like this– even my tow truck driver warned me about being overcharged and taken advantage of. Since they were close to the spot my car broke down and open Sunday I took a chance already excepting that i was going to pay more than I should have…
To my surprise it was the exact opposite. I got quoted roughly $ 355 to replace a sensor, the next day I got a call back that it was actually going to be $ 100 less than originally quoted. I did my research on the parts & labor… I’m being charged roughly what a dealer would charge.
I’m just like everybody else out there… I think most mechanics are crooks and try to take advantage of most consumers– but my experience with Firestone was a good one, I will take my cars back and refer them to friends and family!!!

Great customer service, Olivia, Rubio and the rest of the staff are extremely helpful, full synthetic oil changes are very inexpensive compared to other locations. I get unlimited alignments and never once have I walked out of Firestone not knowing if something is wrong with my car, they always bring it up to my attention, and it’s very much appreciated.

My family has been taking our cars here for YEARS. For any major work, I only take it here.
Ralph, Rubio and Olivia are always super helpful and kind. The prices are never outrageous and I’m never worried that they are trying to get me to pay for more than what I should be. Highly recommended.

I have had nothing but the most amazing experiences here! Kimberly and Mason were amazing, and the whole staff is friendly and incredibly helpful. I feel so comfortable and trust them completely with my car. This is the best Firestone location there is! I will definitely be coming here for all of my auto needs.

I take my car here for the unlimited alignment. I have a jeep with aftermarket steering parts on it (tie rods, ball joints, etc.) and they know what they are doing with it. If i request something to be set at a certain spec, they will do it for me. They are a one stop shop! Oil change, tires, and other mechanical needs. The staff is very friendly and knowledgeable. If it isn’t fixed the first time, they will make sure it gets done.

Extremely slow service and not overly helpful. Came in for an apt to get a leak fixed in my tire, and get all tires rotated. It took them 40 minutes after I had arrived for the apt to get it into the shop. When I asked the manager about the hold up and if they would be able to see to it shortly, he simply said, «yeah we are getting to it» and walked back into the shop.

Great price for synthetic blend oil change, but made an appt for 3 pm and now I’ve been here an hour and a half because they don’t have my oil filter. One guy ordered one said it would b here in seconds and he left. Well it’s been 15 mind from the «seconds» comment and still not here. No one knows where it was ordered from or how long it will be. So I sit here with my toddler very discouraged. I would hope to get a discount for my oil change today when this madness is done…
On top of it no one will let me know what’s going on. I had to keep asking anyone and everyone for answers and finally. Then time passes and still no answer again. Finally again one of the mechanics leaving told me yeah its needs an oil filter don’t know where it’s coming from. And then he left for the day… very frustrated right now…
Well its about time… filter finally came almost 2 hours I’ve been here… and they were nice enough to pay for my oil change… so I’m happy…

I have had about 3 to 4 visits at this place. Based on my experience, I can say that these guys will not try to extract more money out of your pocket by suggesting unnecessary repairs/​services. For instance, during a visit I asked for an oil-​change and they (I guess it was Olivia — she’s always polite and courteous to all customers) inspected the oil and said I should be good for another 2k to 3k miles without a change!
However, I also had an issue. I had taken my car for Summer car care package in July 1^st week (which included free tire rotation) and Alignment check. After the alignment check, I was advised to get the alignment done and I agreed. However, at the time of billing when I inquired about the services done, they said, they hadn’t done tire rotation (probably they missed it). As a courtesy, they said they’ll do it for free during my next visit.
I visited the place again in another 10 days (around 2^nd or 3^rd week of July) and got the tire rotation done. However, this threw off the alignment. I wish I knew that rotation could affect the alignment. More so, I wish the technicians would have done tire rotation prior to alignment or atleast should have advised me not to get the rotation done so soon after the alignment.

I’ve upgraded my rating to five stars.
That’s ONLY due to Ralph.
He’s upgraded me many times.
Just the best auto service you can get.

Took my SUV for 4 brand new tires and got an excellent price and excellent customer service. Ralph and the girls in the office were very helpful and worked on getting me the lowest possible price. t did take a while but the end result and the savings were worth it !

This business truly cares about customer service, if anything ever goes wrong just as for the manager and he’ll take care of you. Had a couple small hiccups with them but I was personally contacted by the manager who wanted fixed all of my problems.

Awesome! I had brakes done, tires rotated, and an oil change and was really happy with the final bill!

Have been going there for over 20 years and Ralph is awesome there are always very helpful and very honest I highly recommend it

These guys and girls are the best… It is never about the money… The get it. Take care of the customer and you have a customer for life… The are honest and have integrity… I will never go anywhere else… Thanks you Firestone SImi Valley

These guys are great, I brought my work van in last week and they swapped out a couple of tires, easy breezy. I attempted to take my van for breaks at pep boys but between there guy not showing up for work & no one else having the knowledge to do the job I brought it to Firestone for there help. They got me in on short notice & knocked it out for me. A great place & good helpful people.

We have taken four cars for over 12 years. Ralph has always provided excellent customer service. Don’t waste your money at the dealer for maintenance or service– you’ll get great prices, honest recommendations, and friendly help from the staff. It looks like the bad reviews here stem from waiting. I’ve learned to either get a ride home or walk across to Starbucks to enjoy a drink with free wifi. I highly recommend getting the lifetime alignment. It costs a little more than a single check. I get it checked and adjusted for every time I get the oil changed, and that has extended the life of my tires. I’ve purchased 7 sets of tires, had two timing belts replaced, and countless other maintenance procedures done here. Have not had one problem with anything, and two of my cars have had over 100k miles.

Quality vehicle service, unsatisfactory service helping customers in the shop. I recommend you not come in if u plan to be somewhere within 3 hours of dropping off your vehicle

Had my oil changed and tires rotated last Sunday … they fit me in the same day that I called, and my car was serviced as scheduled. I appreciated the quick, professional service. I presented coupon to the Morris Chevrolet dealership — they honored it — saving me some $$.
The reason that I didn’t take my car to the Chevrolet dealership as I had for two years prior is because I’d tried calling for service twice that week — instead, sales people returned my calls to suggest getting a new car — I already have a new car!