Star Auto Body

I’ve been here twice for my car to be serviced after getting into two different car accidents. Both times they have done an amazing job! Friendly staff, nice, professional & welcoming. They kept me updated & let me know what was going on with my car. All insurance info & billing was taken care of. Experience was great & professional! My car was in the shop for about a week, (not bad at all considering that my car was rear ended) and when I went to pick it up, my car was washed inside and out!! My car looks brand new, with brand new Honda parts. I would definitely recommend this place to people :)

Affordable and professional auto body and paint services.
The service is efficient and professional!
I do recommend this place if your are looking for a job well done in your Auto!
Well done Star Auto in Simi Valley!

BEST BODY SHOP. A great friend of mine recommended Star Auto Body when my 2016 Mazda3 took a hit to the front bumper. The price was great, as it was significantly lower than «professional» places. Let me tell you, this place is just as best or better. Had the car ready after 3 days, it was washed, cleaned from inside, and the paint job was perfect. I couldn’t notice a difference from it since when it came out of the lot.

Last month I was rear ended on my way to work. I brought my 2013 Ford Edge to Star Auto Body. With all my injuries the last thing I wanted to worry about was my car. The professional and personable service was everything I could of hoped for. I’ll be forever grateful to Karin and Russ, the skilled professionals that made my car whole again. I will be referring anyone and everyone I know to Star Auto Body.

I am very disappointed with the service or should I say LACK of service I have received. I took my vehicle to Star Auto Body after a valet driver damage my vehicle. I used them as they were a insurance approved shop. A valet driver had damaged the passenger door on my mini van. The only thing fixed by Star Auto Body was the passenger side door. Two weeks after they fixed the car the door started sticking when opening or closing the door. It is an electronic sliding door. I called and advised them it was sticking they told me to give it time. Now 5 months after they worked on the door it will not open or close. I took it to them and advised them and they claim that it could not be from the work that they did on the car. They advise me that I need to take it to the dealership and have it looked at. The dealership charges $ 139 just do a diagnostic on the car. Star Auto Body refuses to do anything to help me out. They were paid over 2,000 dollars for the claim but they will not take ownership of this problem even though they are the only one who have every worked on the car and it is has never been in any other accidents. I would strongly suggest using a different shop. They are not in the business of keeping people happy with the work they do.

I was ignored by staff for my appointment. Waiting for Karen to greet me but she continued to talk to another employee. Ignore me and I take my business elsewhere.

My mother had been in a rear end accident by a 17 year old kid. We were referred to Star Auto Body by AAA. I must say that they took such good care of her, what an A+ job they did on her white 2002 Honda Civic. Their paperwork was incredibly neat and explained everything… Kudos guys

Our Rav4 must be a target because Star Auto Body has repaired it three times from people rear ending it or backing into it. Every time, Star Auto Body repairs it as good as new. They work well with my insurance company (USAA) and the car rental agency (Enterprise). They always acquire new OEM replacement parts… never used or refurbished. They make the whole process easy and the repair is Awesome!

DO NOT TAKE YOUR VEHICLE TO THIS SHOP… They take advantage of their customers. Even though my repair was done through an insurance claim, I received my vehicle back to me with dust throughout the car, broken interior panels, broken runner boards, damaged interior door panels, and property damage to my subwoofers (damaged cone and ripped surround). Upon questioning the work performed, employees lied to me about removing interior panels and damaging them. As one who has worked in the automotive industry for 8 years, I could see through these lies. I pointed out missing interior panel clips, broken plastic from over-​torquing screws, and scratches throughout interior panels that were removed. The manager confronted me, screamed at me and threatened me (which who the hell threatens your customers) because I pointed out all the interior damage done to my vehicle. he then accused me of smoking in my car and that was where the damage came from HOW DO YOU EXPLAIN THE CORRELATION BETWEEN DAMAGED PANELS AND SMOKE?! What a great way to be professional and to treat your customers-​dick. I will Never take a vehicle to this shop again. My insurance company thus far sent out an adjuster and we are in the process of taking them to court. Make sure you do not get taken advantage of these people. Not to mention that they claimed they replaced my vehicle with OEM parts and upon further investigation, the parts that were replaced were aftermarket. So they charged the insurance company as OEM parts. They are committing fraud towards insurance companies to make more money. Makes you wonder how many customers’ vehicles they damaged and took advantage of. NEVER TRUST THEM THEY WILL RIP YOU AND YOUR INSURANCE COMPANY OFF!

It has been a year since Star Auto Body repaired the front quarter panel of my car, and it still looks great. They did a perfect job to begin with, and I’m still in love with the way it came out.

I’m a car enthusiast and I love my car then I was in rear ended due to distracted driving and ended up at Star. My buddies have swore by them but I was still iffy because the color of my car has been an issue for other owners when they had their car done. Here’s what happened: Before leaving my car I was asked if I needed a ride home, I accepted. The very amiable driver is actually the owner, Pete. I thought it was interesting that he took the time to drive his clients home. Very cool. Anyway, the other party’s insurance was a nightmare but Karin was on top of the situation the whole time and kept me well informed of the status of my car. I think she went above and beyond to get me back into my car. My trunk paint was blended perfectly and it was installed perfectly. Thanks, Star Auto Body!

The end work was very clean but the wait time was off mark. After my daughter’s car was hit by another vehicle, I got in contact with the insurance company and got my claim number and was told that Star Auto Body was their preferred shop so I decided to use them. When I first called I was told to bring the car down so they could take a look at it and order parts and to then bring the car back 6 days later so they can start the work. That should have been my first sign. This places must have had well over 25 – 35 cars waiting to be fixed. It is a big big operation and I might have been better off brining it to place that was less busy. I was initially told, after dropping it off on a Monday, that it would be ready by Friday evening. I had a rental car for my daughter so I thought, OK. Friday comes and I haven’t heard anything, so I gave them a call and was told that a few workers called in sick and the car was not ready. I was told it would be ready on Monday. I said I understand and asked if they could call me once the work was complete. The owner or manager, I do not recall her name, told me yes, they have my contact information and would call me when ready. Monday rolls around and I don’t hear anything. I guess I should have called again, but I was told i would be notified once the work was complete, so I continue to wait. Thursday rolls around and I still have not heard a peep, so I call and ask when it will be ready and am told that it was ready on Tuesday. I tell her that I was never called and she keeps insisting she talked to me on Tuesday to have me come get it. Even after telling her that I only spoke with her once, on Friday, she tells me again that she talked to me on Tuesday and told me to come get the care. That is a bit annoying and perhaps I should have read the reviews on Unilocal. Again, the quality of the work is fine, so that is why I am giving 3 stars. If I am told it will be ready by a certain day, I expect to have it on that day. I think this shop is just too busy with the volume of cars they are dealing with that i must have slipped through the crack, but a quick sorry would have done wonders instead of insisting I was already called. Very weird…

Problem is they are swamped with work because few other shops in Simi.

I had a tiny fender bender a couple of years ago and they did a great job replacing my bumper, I then took my car in last year due to having an accident involving the front left end of my vehicle and they kept telling me it would be ready in a few days and I would call back and it was a run around game it took 21 days, on top of that I picked up my vehicle and it had a knocking noise which they neglected to even notice the first time, the paint was completely miss matched, they had to readjust my door when I picked it up. Now they are refusing to fix my car telling me I have to go through insurance because of something they missed and I was unable to take it in due to my work and I took a day off just for them to tell me Ef off basically. Needless to say always purchase an extended warranty on your vehicle and don’t deal with these slime bags! The only good thing I can say is that Matt who I was dealing with was nice and tried keeping me in the loop but unfortunately my car has had non stop issues since I took it from them a year ago. Don’t waste your time it’s not worth it.

I was referred here by a trusted friend. My car was part of a hit and run that left it in bad shape. Some careless driver basically ruined the front driver side of my 2012 Acura TSX Special Edition. I showed Karin my insurance’s adjuster’s estimate. After a quick inspection she said they completely missed a hole in the left tire fender! Anyways she assured me that by bringing it here the repairs would be done without cutting corners and with OEM parts. Long story short, she took in my car right then and there then had a rental lined up for me! The whole process ran smooth and Karin was in constant communication via phone or email on updates throughout the body repair. All in all, a very professional experience and I definitely recommend Star Auto Body for anyone in need of repair work. Thank you so much Karin, Pete and everyone at Star Auto Body for getting my car to look new again.

Unfortunately for me I took my car here. Worst expierience for me ever. They worked with my insurance company to stall all of my vehicle repairs which left my car out in the rain without a side window for days. The extra damage and mold caused by this forced me to get rid of that car as well as drop my AAA insurance company. Horrible and evil customer service at every turn.

Had a hit and run in my parking lot at work. They took out the right rear panel and bumper. Star Auto did a great job. Kept me updated on the progress, took alittle longer than usual but that’s because it was during the Holidays. Would recommend them.

Great place. I had a few repairs done here. Wonderful experience each time. I came in here twice for two separate accidents. The first time I needed my bumper replaced and my left taillight. They did an amazing job repairing, and painting it. Looked brand new and it only took 2 days. They were even willing to pick me up from my house to get my car! And the second time a teenager hit the drivers side of my car. Like the whole thing! They had to re-​paint the whole drivers side, repair the door, paint the hood and fix my mirror. Again looked brand new and had my car back in 4 days! Highly recommend this place!

Fantastic experience! Jennifer called me everyday to let me know how things were going with my repairs, and Matt handled every question I had! Somebody hit me in a parking lot and took off, but they were up-​front about my deductible so there were no surprises. Thanks for all your help!

We are very pleased and impressed with the service and attention we received.
Star Auto Body deserves a 5-​STAR + Plus rating.
The FACILITY is modern and impeccably maintained.
The STAFF is professional, friendly, and courteous.
The Quality Of Work is amazing!
«Better than new» is such a cliché but it truly describes the work performed.
My sincerest thanks to Karin and the staff for the timely, professional, quality work from Star Auto Body. You really go the extra mile to make sure everything is perfect.