The Home Depot

This is supposed to be a «hardware» store, but you have to order things like a washer hose online and wait to pick it up in the store when it comes in. If you washer hose is leaking do you really want to wait a few days.
If you ask for help in a department, they won’t tell it will be 30 to 45 minutes, because the person is out to lunch.
They don’t match prices from one Home Depot to another Home Depot. Doesn’t make sense.

Terrible, Terrible employees and customer service at this location. Will never go here for anything again. I’m disabled and was told by a manager that I had to go into the store to place an order for a screen door and could not do so over the phone.
Fortunately I had some family visiting at the time so I was able to make the trip, which would’ve been very difficult otherwise. I go into the store and speak with an employee in their door department who then proceeds to tell me that the screen door I want to order has to be ordered through an 800 number and basically tells me he can’t or at least, doesn’t want to take my order for this door in the store. Before leaving, I verify with this employee 2 or 3 times verbally at least that I can handle the entire door order and installation job over the phone and he says yes.
As I’m walking out I decide to double check this information with a manager. I go to the customer service desk at the front of the store and ask to speak with a manager, I’m very polite about the request and explain i want to verify some information. The four or five employees who had been milling around the front desk chatting as I approached all go silent and scatter as quickly as they can.
Eventually a manager is called over who does the whole smiling/​polite «good morning, how do you do» routine with me. Very politely, I ask him about what the employee in the door department had told me and the manager quickly responds and says the employee is wrong about the installation, I have to come back to the store and set up the installation job for the door in the store and that I cannot set up the installation over the phone.
When I then point out that the employee in the door department had given me wrong information, the manager promptly turns his back to me, talks OVER me and tells me to have a good day. I repeat myself about the employee giving me wrong info and that this manager should go talk with the employee about it but the manager blatantly ignores me and walks away. This manager’s name was Robert, I believe. This guy absolutely needs to be demoted and has no business being a supervisor of anything with an attitude like that and definitely shouldn’t be allowed to interact with customers.
On top of all this, I’m told later that the store’s computers are «down» that morning and they can’t take my order at all.
In the end, yes, I got my screen door ordered, including the installation job and I did it all over the phone with the store. Despite 2 managers telling me I couldn’t, one of them being extremely disrespectful to me.
Moral of the story: Stay AWAY from the home depot on fairview! I know I will!

There are store employees walking around talking to each other in groups and ignoring customers. I guess its a company wide thing but this store DEMANDS that you self checkout which I hate especially since the employees are standing around anyway and not helping. I only go here if I am desperate for something that Lowes doesn’t carry and then I have to walk the entire length of the store to the garden checkout where there is always a real person to check you out. If you love being ignored and love self checkout then this is the place for you — NOT ME!

I like home depot but the service at the one in Simpsonville is atrocious. Five employes walked past me and not one offered help.