Holloways Appliance Center

I was very pleased with the knowledge of Holloway’s staff. Great selection, nice folks, and beat the big boxes in price. I will buy here again!

We have purchased many appliances over the years from them. I will never ever buy anything from them ever again. The washer/​dryer combo I purchased from them just over a year ago, is leaking. They sent a repairman out 3 times to fix it and it is still leaking. Holloways refuses to stand by their product and refund or replace the item for me. They told me they are passing the buck to Whirlpool. I think not. My opinion is that Bob Holloway is a jerk to deal with.

After looking for appliances at all the local box stores– Lowe’s, Home Depot and Sears we decided to try somewhere local. Halloway’s is located on the other end of town from us but was certainly worth the drive.
Upon entering the store there are many brands of appliances — GE, Viking, Whirlpool, and others. At the time we had lost all of our appliances due to a major storm so we wanted something that would match. The customer service was outstanding and they recommended a couple different brands & styles. One style caught our eye and we were given a nice price since we were buying 3 appliances at the same time. Everything was delivered in a few days by Holloway’s and was carefully installed removing our old appliances. We couldn’t have been happier.

For a locally owned, family business I’m surprised at the arrogance of the staff. Not sure how they stay in business. Their nice enough when you write the check but good luck if anything goes wrong.

I purchased an LG Front Loading Washer and Dryer Combo from Holloway’s in Simsbury August 9, 2013. I was aiming to purchase the combo in early July, but the LG Dryer was on back order and instead of going to Best Buy, Sears, HD, Lowes, etc. I waited because I would rather support a local business than the Big Box stores. What a mistake that turned out to be; it doesn’t seem that the people at Holloway’s value small business support from their customers.
After speaking with Gary on the phone I stopped in and spoke with his father who was very helpful, but being loyal, I wanted to remain with the salesperson who initially helped me. I narrowed it down to an Electrolux or LG WD dryer combo. Gary told me they are both good. He had the Electrolux at his house and another salesperson had the LGs and he was happy with them. Beyond that I had to ask Gary to «sell me» on some features and benefits (testimonials only do so much) which he finally did.
The dryer finally came in and the pair was delivered. The installers did not bring two sets of pliers to help get the cold water connector off. I did not have pliers that fit and the installer said (after I spent 10 minutes trying different tools I had) «I really have to get going, I still have more stops after you» in an annoyed voice. Well guess what! Bring the right tools the next time you amateurs! Your mistake is not my problem!
First use: The dryer chime sounds as bad as a 5 year old playing the clarinet for the first time. Not a major problem, but not a good sign and I called to have it fixed. First week, the washer leaks all over the floor from the bottom of the machine. I call Holloway’s again and was more than nice to them, reluctantly agreeing to have a brand new machine repaired. They send a guy named Rich out. Rich can’t find the leak, doesn’t have the part to fix the dryer chime so tells me to less two tablespoons of soap. Funny, I was using the minimum amount of high efficiency soap LG recommends and my plumbing was completely redone without any flaws. Washer leaks a second time all over the floor after using less than half the recommended amount of soap. Rich replaces the dryer motherboard. I have now had the washer for less than two months, washer leaks a third time. I asked Holloway’s to replace it with a new washer. They cannot since they claim the the repairman cannot find a problem. There is definitely a problem, the repairman is just not able to diagnose it. They expect me to miss another day of work to have a repairman come to the house. Steve at Holloway’s refuses to replace the washer, saying that Lg needs to know the name of the problem. What don’t they get??? The problem is the washer leaks all over the floor!
Spending 2000k does not matter to them. They do not value their customers.
Update: Holloway’s reluctantly replaced the washer and it’s been leak free for an entire two weeks, but the other leaking washer had «No» problem according to them.
Mike E.
West Hartford, CT
10÷10÷13

The Buying Experience: When we moved into our home the only item we needed was a washer and dryer. I did my research on Consumer Reports and online and determined what I wanted. Went down to Holloway’s and S.K. Lavery in one day to see what they could do for prices. The service that I got at Holloway’s was really what swayed me (S. K. Lavery was willing to price match, but I just didn’t get a good feeling from them, so we headed back to Holloway’s). I felt like they wanted to help us, not just take our money. They were knowledgeable about the nuances of the model we wanted (that had it’s own hot water heater), and ensured that it was actually in stock and available.
The Delivery Experience: Two Holloway employee’s (that matters to me, that they aren’t just day contractors) arrive. I think there was a window of time that I was given, but I can’t honestly recall exactly, I just know when I expected them, they were there. The switched around the doors how they needed to go, man handled them into the basement where they needed to be (carefully without dinging anything up) and then set about connecting everything, testing everything and then going over the basics of how they worked with me. I picked up on that they knew a certain trick to easily get a particular hook-​up to go easily, so it was obvious to me that this is what they were doing all day every day and instilled confidence that they knew what they were doing. When it gets time to replace other appliances this will likely be my go to place due to the tremendous service i received.

Have bought our appliances here for many years. Dishwasher, range, refrigerator, microwave, washer and dryer. Great friendly service. Excellent variety, pricing and rebates. Super convenient installations. Makes me glad they are a part of the community– why go to a box store when you have everything right here in town?
They are a pleasure to deal with and have always given us terrific service.