Laurel Automotive Service

I brought my 2005 Ford Escape there with a check engine light on. The code was for a misfire on the #3 cylinder. I had initially replaced the coil on that cylinder myself to try to fix the problem, but to no avail. They replaced 6 plugs and did an oil change. They originally wanted to charge $ 450.00 for this. My sister-​in-​law knows the owner, who then took off an hour of labor, but still $ 350.00 for 6 plugs and an oil change? Needless to say a few miles down the road, engine light comes back on and misfiring still. I bring it to my regular mechanic, and he shows me that two clips were broken on coils 2 and 3, and were super glued! They also charged for the replacement of the plenum gasket, which they never did. I recommend that you NEVER take your car to this place. Complete hacks and overcharge on everything. They might be able to get away with that BS is Simsbury, or to unknowing people, but karma is a B.

We had initial pleasant experiences with minor work (oil changes, State inspection) and even recommended to friends, but a terrible experience with major engine work changed our opinion forever. They totally botched a head gasket job and I returned the car several times for them to correct the work to no avail. Owner at one time took my calls, then abruptly would not when corrective repair seemed hopeless. Then the «attitude» from the customer service rep contact started and I realized this wouldn’t end with them standing beside their work, and either do the right thing or take to another place to fix at their expense (please note: the original price I paid was quite significant and the job wasn’t completed as promised). I then took it to the dealer which had to do even more extensive work to repair the job and correct their work. All in all, we were without the car for several weeks throughout this debacle. I Would NOT recommend this place for ANY mechanical work, nor for any type of professional ethics should a problem result from their work performance. Please Avoid and seek more reputable auto providers in Simsbury area!

This is the best place ever! They totally fixed every little problem on my 03′ Chevy Tracker (and there were a lot!) for very cheap! They are honest and quick and try to work with you. Customer service was excellent! Not only did they fix up my dying, rusty baby but it allowed me to drive it all the way from CT to California:) I am happy! But sad not to be able to continue to get great car service in LA.