Mitchell Volvo of Simsbury

Amazing customer service. Staff was very knowledgeable and not pushy. Answered all out questions. This is the place you wanna shop at for a new Volvo

Overall negative experience here that has left us feeling terrible. They get 2 stars because not everything was terrible, and they do in fact carry Volvos as promised. Beyond that, I can’t recommend this place at all.
We went one recent weekend to browse used cars. The salesperson who helped us initially was pretty mediocre. We took the car for a test drive, liked it, and started negotiations. We have perfect credit, and were still offered a pretty high rate for the financing. We were also informed by a man at the front desk that «the vast majority of our clients can come here on weekdays and don’t need to be here on weekends.» That made us feel like outcasts for browsing on a weekend. Did he think we were too poor to be there on a weekday? The comment was so holier-​than-​thou and made us feel like second-​class citizens. He added that their clientele was out skiing and at the beach on weekends. So classist, classless, and ironic coming from a guy sitting behind the desk at a car dealership on a Saturday, but I digress.
With that bad taste in our mouths, we took the night to think about it, and decided we wanted to look at a different car with lower mileage that was a bit newer. So we started negotiations on that car. Mitchell hardly budged on the price and insisted on adding a $ 500 «doc fee» on top of the price (which is basically a made-​up fee for the dealership to make more money.) They were inflexible and seemed totally ambivalent about securing our business or reaching a deal.
In the middle of negotiations on the car we wanted, the very day we were negotiating, we received a call from them telling us that the car we had been negotiating on had been sold! No right of first refusal, no warning, nothing. They said they had a long-​time client who wanted it and they sold it to him. We could not believe our ears. We had not made a deposit, but it still seemed incredibly unethical and lousy to do that to us when we were in negotiations on that very vehicle. Basically, they sold it to someone who was likely willing to pay more or who they just wanted to deal with more than they wanted to deal with us.
We really want a Volvo, and we have plenty of money to spend, but I guess this dealership is too good to take our money. Which is ironic because the Porsche, Audi and Mercedes dealerships we have worked with previously had absolutely no problem taking our money and treating us like valued clients.

I purchased my Volvo from Mitchell Volvo in Simsbury a little over three years ago. Since then I have always returned there for any necessary servicing. Having used many different service companies in the past, I can honestly say I have never had better service anywhere else. They are always sincere, polite, professional, helpful and knowledgeable. Going forward, I cannot imagine going anywhere else. Highly recommend!

Mitchell Volvo has first-​rate sales and service people — very focused on making sure their customers are satisfied.

Can’t say enough about how great these guys are. Service, workmanship, helping deal with insurance, etc., etc. top notch across the board.

Great Mitchell Auto Body experience. Fast and quality service. My car looks like brand new again.
Thank you for excellent service!

Bottom Line: Don’t go here — service is terrible! Volvo service could not fix my XC90, but they charged me $ 363.72 anyway.
Backstory: I had the car towed in because it wouldn’t start. They misdiagnosed the problem, could not fix it and so I had to have the car towed somewhere else to get it fixed. But they still charged me $ 363.72, and now they are just ignoring my requests for a refund, despite the photographic proof I have.
Details: On July 15, 2013 we had our 2004 Volvo XC90 towed by AAA into Mitchell’s, because it would not start. The service department kept our car for a week, but only spent three hours looking at it.
We were charged $ 363.72 but they did not fix the car, and they told us they had no idea how to fix the car. Mitchells diagnostics said that fuel injector signal and timing was okay and all in specification.
We had to have it towed to another shop. It turned out the valves were bent because the timing was off and the belt tensioner was loose or broken which caused the problems in the first place.
These were not found inspection by Mitchell mechanics. The engine ended up needing to be completely replaced.
We spoke with the new customer service manager, Ryan Williams, who was not in charge of this department during the week Mitchells had our car. Ryan has been stringing us along for a month and has just told us that he would not help us.
Given the gross oversight given the gross mis-​management we are asking for a refund of $ 363.72 please.

My car got fixed with a very reasonable price. They handled it professionally. I cannot be happier!

Great buying experience!
After eight years, I decided to replace my car. I narrowed the search to a few makes and two of them were in stock at Mitchell at attractive prices. I contacted Mitchell through the website and salesman Alan Selinger promptly emailed me back. We set a time to see the cars and I headed out on a Saturday for the appointment. Alan saw me right away and took me on test drives in both cars. We covered a fair amount of territory, so I got a good feel for the cars.
While we were driving, the Mitchell folks evaluated my trade. I ended up with a very good price on the trade and I decided on a Volvo. Negotiations were short and sweet. Alan and his manager gave me a price, I asked for time to think about it and got no pressure. We arrived at a compromise that I think worked for both of us.
I met with the finance guy (something I have not done before but heard was akin to root canal), and found that experience just as easy as the purchase. Lou found me better financing than my pre-​approved rate at my credit union and we did the papers. Maybe there’s less to add to a used car sale, but there was no high pressure to add on extras. They offered an extended warranty, but there was nothing heavy-​handed at all.
Transfer of plates, insurance and all those details were handled quickly by Mitchell. They worked directly with my insurance agent and got it all squared away. The car was ready for me the next day.
When I picked up the car, Alan had it washed and ready. He gave me a rundown on operational basics and helped me connect my phone with Bluetooth.
Over all, I found the buying experience to be excellent. Alan is a friendly, helpful salesman, everyone greeted me warmly on each visit and the showroom is well-​maintained. Oh, and who doesn’t like free coffee?
If I got treated this well on a used car purchase I can only imagine what it’s like when you buy new!
Looking forward to an equally good service experience and will update this when that happens.