Blazin Saddles Cycle n Style

I recently purchased a BMC TMR02 from them after I found their listing online. After emailing a few question back and forth I made the decision to buy the bike from them. Between Eric and Casey, they were very knowledgable of the BMC brand as I did my due diligence research and they were spot on when it came to specific technical questions. We handled the credit card transaction over the phone (I was a bit weary of this) but having previous high reviews on Unilocal and Google I trusted them and proceeded with the purchase. FYI Oregon has no state tax! That was a huge deciding factor that I didn’t realize until the transaction was being processed. The process couldn’t have been easier and my bike was paid for and on its way. They even worked with me on optimal shipping rates to Hawaii, in order to save me a few more dollars… KUDOS! Now the fun begins, FedEx managed to «misplace» my brand new multi thousand dollar bike somewhere along the shipping lines. After not receiving any shipping updates for days I contacted Casey/​Eric. They were immediately on the phone with
and FedEx trying to track my bike down. Apparently the shipping label had «fallen off or got damaged» according to FedEx, I don’t believe that for one second, but to no fault of Blazin Saddles or
. Casey kept me updated along the way and my bike arrived safely, but a few days later than expected. Their professionalism and customer service are not only what you’d expect when spending thousands of dollars on a bike, but they go that extra mile to ensure you’re satisfied and everything is taken care of on their end. I’d buy from blazin saddles again in a heartbeat, and let me remind you this was an Internet/​over the phone sale and I have never even met these awesome guys! Next time I’m in Oregon I’m going to make it a point to go visit their shop and say hi.
–Aloha from HI

Excellent service and good prices. Will come back anytime I need another tune-​up or any bike products.

Blazin Saddles is an awesome bike shop in Sisters, near Bend. Very nicely organized. Lots of gear, lots of equipment for the starter, middle of the roader, and high-​end biker. Road bikes. Mountain bikes. Rentals too. No, I haven’t use the services but I watched and chatted with one mechanic, Eric, last time I passed through. Saw him put a sweet tune up on bikes, he knows his stuff. So I would not hesitate to bring my Salsa 29er in here for service.
Casey is very friendly and helpful if you have any questions on where the local Mountain bike trails or road bike routes are and what gear you need to go out for a ride. Check this store out when you pass through.

I have been extremely disappointed with the quality of service from the crew at Blazin’ Saddles.
If you are visiting the area and do not have time to mess around, I’d avoid this place if possible. Of course they’re real nice and all; but that’s not what you are paying for. I expected better execution of repairs without the numerous and expensive follow-​ups. I’ve spent many weeks cleaning up after their incompetence.
If I must take my bike in 3 times for service then that is 2 times too many. This is particularly true with their big city prices! Sadly, Blazin’ Saddles high service fees are not supported with high-​quality workmanship.
The tubeless tire they installed on the back rim just came off. That’s after the front tire came off. How many times does it take these «experts» to get it right? The staff required me to bring my bike in two times to install the front tubeless tire, for goodness sakes!
I’d characterize my experience as a total failure on the part of the business to perform acceptable work. In over 25 years, I have never had to go back to a high-​end bike shop for follow-​up repairs of this degree! Maybe a small tweak, sure. But never has my bike been disabled after spending this kind of money for service. The service staff at Blazin’ Saddles are essentially experienced biking enthusiasts but unfortunately rank amateurs when it comes to maintenance.
After I spent over $ 300 at Blazin’ Saddles, I’ve subsequently had to pay for an additional $ 130 in maintenance services to get all the new problems fixed. (not including the cost for my time and fuel for the extra trips)
Additionally, I should share my opinion of Eric. He was not a good listener and handled me as a customer, poorly. As a result, he came across as not customer-​focused. He may have promise, however, at up-​selling the customer into a product that is not a good fit for that customer; particularly true in my case because my tire and air maintenance increased substantially. In my first encounter, I did not appreciate how Eric behaved impudently over a trivial misunderstanding during our dialog. I should have taken that as a sign of his less-​than-​professional nature and never gone forward with the work order.
Other employees who worked on my bike during the second visit returned my bike in sloppy fashion. Front wheel was hastily attached and front brakes were scraping the disc which ultimately required bleeding to get it dialed in again.
For the benefit of the reader, please note, this is about a high performance $ 3K bike. e.g. not low-​end gear. :)

I hope this saves some fellow bikers some grief.
Update: After several months of not having reliable air pressure in my tires, on an on-​going basis; I was coming to the conclusion this is the way tubeless tire culture is: Riders just put up with the annoyance of always losing air. Then I had both tires re-​done by my favorite bike shop. I have not lost air for over a month now, nor have I needed to add any air. I also was not happy with the adjustments to my front shocks as this was not discussed prior to the work being done. It was way too soft so I needed to have that re-​adjusted too.

These guys have it right. They are easy going and know bikes. It is sometimes hard to find a both at local bike shops. I purchased my Santa Cruz bike through them and they certainly took care of me on that end. Also, I’ve been back for service, always prompt, professional, and most important, fixed. Big kudos to Casey and the crew. Thanks.