Floor & Decor

Our contractor highly recommended this place for picking out the tile for our bathroom renovation. Huge store with absolutely the worst customer service. I walked laps around the store trying to find someone to help me without success. When I finally found someone, she had a snarky attitude.
Honestly, I would have rather stayed closer to home and shopped somewhere that offered assistance or at least had sufficient employees. The person who I finally found to help us, had some math challenges — which is just plain frustrating when we’re trying to figure out how many square feet of tile we needed for our project. This place reminded me of Michael’s where the employees have absolutely no idea where they are or what they’re selling!
Unless you live near here, it’s not worth traveling to because there is no assistance, poorly staffed and not a unique enough selection to make it worth the hassle.

Great selection and nice staff. Much better prices than home depot. Hands down its the place to shop

Just remember — keep an eye out on price per tile, vs. price per sq. ft. (glass tile!) Big lesson from our first remodeling project.
Otherwise, we had great experience working with Cyndy Alvarez taking us through design choices for two bathrooms with contrasting designs. We made appointments for each consultation and she was available for questions by email and phone in between. Once our contractor had measurements, we provided them by email and placed and paid for our order without needing to step into the store. (and made arrangements for convenient contractor pickup).
Cyndy guided us with questions, walking with us through the store, looking at tiles that we picked out that resonated with us and started matching up options in terms of variations within a family of tiles, accent tiles, and grout colors.
Floor & Décor is great with returns on extra tiles, whether singles or whole boxes. They were also flexible in terms of timing for the return since one project can transition to another, before the punch list on the first project can be completed which would require tile work repair.

Went there a few days ago. Raul took care of us. (I think his last name is Morales or Mendez). Super friendly. Great attitude. He was awesome.

It is a wonder that this company is in business!!!
I have gone to this store on probably 6 occasions. Most of the staff seem to be wondering aimlessly about in groups apparently killing time. When you ask them any question, it’s like a deer in headlights: they are completely lost!!!
While they list stock that is for full price, they also have sale prices and clearance prices. Unfortunately, they are just as likely to be out of stock for anything they display so you have to ask about everything you see, and even then their inventory management system is completely unreliable. Their warehouse staff is not any more knowledgeable about what is going on: When you inquire about an order, they stare at their computers like it was giving them a message from above and in the end they have no answers.
Let me give you an example, I placed an order with them for tile and paid for it and was told they would tell me when it came in from another one of their stores. They however, didn’t place the order, so after several weeks of waiting, I found this out.
Of course, no one is responsible and they have no idea how this happened and this never happened before.
If you complain to the management about these problems, it becomes clear they are no more helpful than their staff. They are way to young to have the necessary experienced to provide any guidance to their staff. This ineptness is not helped by their «holier than thou» attitude.
I would recommend so many other stores to buy from if you are at all concerned about price, quality, service and integrity.

Nice looking products at an affordable cost, but the quality is not there. Purchased a floor from them (solid hardwood) and installed using the glue that they sell according to their recommendations and the floors cupped the first night from the moisture in the glue. The floors were thin ³⁄₈ inch thick so they recommended the glue. Luckily it had a 15 year warranty, oh but wait, they need to send out an inspector that will cost the same price as the flooring… shop there it will cost you just as much money in headaches and redo work.
Thanks floor and décor. Oh and their prices have surged on their marble tiles… $ 13.99 is the same price as anywhere else.

I had a problem with a floor that I purchased from floor and décor a few months ago and had to buy another. I went through a few people before working with Giovanni to sort everything out and he was awesome! Very reasonable and great customer service. Store and employee are highly recommended!

Cyndy Alvarez, the designer they have working at this location, was an absolute pleasure to work with. Extremely helpful and I would definitely recommend working with her.

I’ve been to this store several times and each time I leave, I ask myself why I even came here.
It seems there are only 2 employees in this store, one at the cashier, and one in the warehouse, rest of store is empty, no help. I kept hearing that this place had modern new designs, looked around and found mediocre selection. Like a little better than a big box improvement store, but not what I expected from a store devoted to tiles. Prices not cheap either.
Here’s where I got mad. I booked an appointment with the designer. I show up, no one but cashier there, «oh he’ll be here» they say. 15 min later he does arrive as we were ready to leave. We provide measurements, and tell him what color theme bathroom we are interested in, and showed 2 tiles that were somewhat along the lines of our interest. We had nothing concrete in mind, thats why we needed DESIGN help. Well that was the end of the help. He told us he had all he needed we could leave. Where was designing, where was showing us his ideas suggestions? Nothing, nada zilch. He said he was busy and had another appt soon, so he’ll email is in a week or 2. Now I don’t know about others, but I didn’t expect a 2 week lag, I expected something during THAT appt. But if princess shows up late, well less time for us.
How did this all end? That we had to go to a different store for tiles. The design we got back was the two tiles we showed him, put on a 2d image, no borders, nothing unique. This kind of crap, pardon my language but you can’t call it anything else, I could have imagined in my head, saved trips to come here and delay my project.
If you want a plain, simple bathroom, want to walk around and figure stuff out yourself, this is your store. If you want something a little more unique, if you are undecided, don’t count on any design help here, or any positive customer service.

This place has the worst customer service I’ve ever experienced. Part of my order arrived to the store damaged and I was told that it would be reordered and available to pick up in 2 – 3 weeks, frustrating but understandable. However, 7 weeks later I still don’t have my complete order, I’ve called multiple times only to either be told someone will call me back with an update or to be put on hold indefinitely. Will certainly take my business elsewhere in the future and highly recommend you do the same.

Had good experience until we returned stuff. Harold attended to us. He seemed to be very sure of himself that he sounded so arrogant until it was pointed out that it was his mistake. Not a good customer service.

This store has a mediocre selection of tile and flooring at a middle-​of-​the-​road price point. However, the staff are the worst! Nobody of the floor seems to know anything about tile or tle setting. And don’t get me started about how long it takes to get through the cash area. They will only stay successful because Evanston Skokie are tile wastelands.

Floor & Décor really has everything you could possibly imagine in their huge warehouse. My favorite aspect is the free design services. You simply cannot beat having multiple staff members whose sole job is to help with your selection and purchasing process.
I was really under the gun because my contractor finished the demolition of the floors for my master bath, guest bath, and kitchen and was awaiting the tile. I went to numerous tile stores, but really struggled with knowing which size, design, color, etc. given the number of concurrent projects. I wanted a cohesive look, but not the exact same time for the entire house.
I worked primarily with Cyndy who was fabulous. Once I selected one tile that I liked for the kitchen, she helped find a different tile for the two full baths. I also wanted mosaic tile for the full baths and Cyndy helped find complementary, yet very different mosaics for each bath. She drew pictures of her vision and really helped me pull all the projects together. She informed me of design techniques (e.g., having a diamond design adds sophistication and makes your room look larger) basic fundamentals (e.g., differences between ceramic, porcelain, marble, travertine, etc.), and how to make your room really «pop.» Once I told her the room sizes, she coordinated everything (all materials needed such as grout color, grout sealer/​maximizer, etc.) and I just had to go pick it up!
I’ve also contacted Cyndy several times since about other design aspects (e.g., paint colors to complement the tile) and she has provided quick, excellent suggestions. Definitely made a daunting task manageable.

Stopped here because I shop at their other locations. I saw some tiles that wanted and it was not stocked on the shelf, the associate who helped me had to go and grab it from the warehouse. Great customer service. Their clearance products are great at this location remember that their products on clearance vary per store location. This location had some great vessel bowls.

I walked into Floor & Décor needing serious help!
At this very moment I was introduced to Levi Vizitiu. I was looking for tile for my bathroom project and had been frustrated. In my tile search I went to Menard’s, Home Depot, Lowe’s and Hobo… no luck!
Levi was the answer to my prayers! Levi was very knowledgeable and patient. Levi walked me around the store and showed me various samples and helped me make my selection. Plus Levi was very honest with my selection. I’ll admit sometimes I’m all over the place but Levi would bring me back to reality with picking the right tile for my project. As I was making my selection Cindy came over to provide additional assistance.
I’m very thankful to both Levi and Cindy for helping me make my tile selection. I couldn’t have done it without you… I really appreciate you both… THANK YOU!!!

Everyone there is very professional and knowledgeable and the selection goes on and on and on. I needed tile for two bathrooms and I consulted with Martin, a designer there, for ideas. He was very helpful. Their prices were better than anywhere else too. They didn’t have all the tiles I needed but they found them at another location for me. I highly recommend Floor & Décor.

I have been having a hard time choosing a back splash that would not fight with my counter tops, cabinets, or floors. I’m pretty picky, aside from that obvious challenge, I want a complimentary bland tile in the color scheme. No fancy glass tiles, no tumbled rustics, no new textures or colors. I have blended materials and colors well and the straw that BREAKS the camel’s back is coming. — you feel me?
With this challenge set, I entered Floor & Décor. The variety was lovely, displays well organized, signs hung to clearly mark sections of the store– things were easy to navigate. I had many sales associates offer to assist me while I was browsing. When I finally determined that a display matched my colors, an associate assisted in determining exactly what tile comprised the display (this was harder than you might think).
In the end, I left to ponder the problem a bit more (the display tiles would have added another texture, darn it). However, I believe I am much closer to my back splash being completed! The variety and choice displayed make this exercise achievable!

1^st impressions matter. I purchased marble tile for a 500 square foot kitchen. I went in loaded up 2 pallets and left. 3 weeks later we actually started laying the marble. Well, the marble went from tan and white to ALL WHITE tiles. My contractors not noticing continued to lay the tiles anyway about 60 of them. I called the location where I purchased the tile which is the Skokie store on Oakton. Candy the Operations manager was right off the bat VERY HELPFUL. I couldn’t believe the understanding and frustration she felt along with me in the situation. She told me to bring in the tile and to come and get more tiles; she also told me she leaves at 8pm. I ended up getting there at 730 pm. here is where she earned my business on behalf of floor and décor. Not only did she stay WAY after her shift ended to make sure I was taken care of. Candy let me go through 2 pallets of her marble to make sure I get the same matching color. When we realized that she did not have the right color she called every store in Illinois for me and physically had people at those locations CHECK the boxes and colors. Finally a good gentleman named Shawn at lombard location actually went to the tile placed them on the floor and sent me pictures on the phone. He did this because he knew it was 1 hour drive for me and wanted to make sure I had the right color. The customer service I by Candy at Skokie and Shawn at Lombard was exceptional. I am accustomed to great customer service and I simply did not expect that from a tile place that could have easily told me tough luck. Highly recommended and I will be shopping here for many years! Thanks guys! Oh! By the way their prices for marble were unbeatable I literally compared the prices with 8 local stores.