Fresenius Medical Care

OK. Well, first thing is I am no expert on dialysis centers, but I do have extensive experience in health care customer service and common sense courtesy and respect. And while the technical side of this place may be just fine (again, I am no judge of that), the way they treat their customers is with arrogance, disrespect and poor communication.
I have a 93 year-​old client I bring here three times a week. The staff here is either speaking (and incorrectly and disrespectfully so) about him, or speaking whatever brand of Spanish Filipinos speak in his presence. He is someone who needs a great deal of assistance and they are all hesitant to do what they are there to do, and much more obsessed with their own chatter and gossip, or with surfing the net or placing orders for shoes, than they are with assisting clients.
Whoever runs this place, you should be aware it’s time for a major customer service seminar to teach your staff to treat the public with respect and kindness and to communicate effectively and in the English language.