LUSH

I love LUSH products and that the company is not morally corrupt like most cosmetics and skincare companies. Howeverrrrr… I absolutely hate coming here. The store is incredibly small. Like, ridiculously small. Like, everybody hold your breath so we don’t run out of oxygen small. You get what i’m saying? But no, thats not why i’m giving them 1 star.
The one star is due solely to their sales tactics. They are incredibly pushy, and have no respect for personal boundaries. They didn’t care that I had asthma at the time and couldn’t be in the store more than a few minutes without risking an asthma attack (it’s very perfumey), or that I have skin that is scary sensitive. They still rubbed my hands and arms with any product they could get on me. They are all very nice there, and I understand they probably are told to be that pushy, but it scared me away. I went from going there every 2 weeks to pick up the same product, to completely forgoing it because I won’t deal with the store anymore.

Best customer service I’ve ever experienced! I was picking out a Christmas gift & the girl helping me explained everything in every single set & let me smell all the soaps & lotions until I found the perfect gift set. I wish I asked for her name so I could mention her in the review, but overall great experience!

Spent a day shopping at Old Orchard this past Thursday with my son who was curious about obtaining a unique gift. We were strolling and happened upon the LUSH store front and this shop was just beckoning us to enter.
I could go into extreme detail, but let me just say that LUSH is an amazing exquisite feel good euphoric experience.
Maria, our sales expert, was incredibly sincere and had such a genuine love for product and a depth of knowledge. Marias’ expertise caused me to purchase a treat for myself which was not my initial intent!
After you indulge in this shop… you will leave feeling satisfied and knowing you made the best choice. Great job LUSH. and thanks!

The very first time I came to this location was the last time I came to that location. I usually go to the one in Woodfield until they opened up the one in Old Orchard so I decided to check it out. This company stands by their products firmly that they let you take home samples before you decide on purchasing it because they’re so confident in their products. I wish I caught the clerk’s name but I was asking for a sample of a face product and she seemed bothered by it. I asked her if i can also have a sample of a conditioner and she said one sample per person. I later gave her 5 pots to receive a free face mask and gave me attitude because I had no idea they had to be thoroughly washed. Long story short the employees at Woodfield are wayyy more polite than old Orchard.

I love LUSH and will remain a loyal customer.

I’ve visited twice in this location so far and the ladies are really nice and the products are amazing especially the face masks! I’ve received a Lush handout and it smelled really good even the bag itself. Then obviously Lush is every girls dream place and if you don’t want to buy everything there you’re lying. Next time I want to buy the bath bombs!

I am a huge Lush fan.huge. I wish these stores were bigger though because every time I go to one I worry about running into people and hitting them with my basket full of things. I know some people think the sales team is pushy and sometimes if I am in a rush it can be a hassle but most of the time they are so helpful and informative it’s hard to be mad at them!

Where has this place been all my life?
I have purchased LUSH products in the past and find them to be most helpful if you have a lot of stress due to work or major exams.
Love:
1) Lush does not test on animals– that WINS BIG in my book!
2) Bath bombs– not only do they turn your water different colors (or adds sparkle or seaweed– or cocoa butter chunks– depending on the bomb) — they are infused with scents like lavender which are soooo relaxing and calming.
a. Additionally, bath bombs have a fun factor that makes you feel like a child again– playing in the tub.
b. Bubbles!
3) Employees are very friendly, helpful and knowledge about the products
4) They also sell skin care items and soap.
5) I believe most of their items are handmade in the U.K. (or partially hand made)
Minus one star– store is incredibly cramped and bath bombs can be pricey! ($ 6-​$ 10 per bath bomb) — but relaxation is priceless!

I was a first time customer today, and I can say that the ladies that work there were polite, and patient explaining everything to me. I will be there again to buy more!

I L-​O-​V-​E LUSH. They’ve got great products. They are to be considered a special treat, as they are very expensive. But they’re high quality, and made with all organic /​healthy stuff /​essential oils, etc… and they make fabulous gifts.
The problem with this store is that it’s TINY. Like — can barely walk &/​or turn around tiny. It’s ridiculous, like the size of a closet. You can barely move. And they’ve got all this product packed in, and then they’ve got a few employees packed in. Very claustrophobic.
But, if you know what you want and can just run in and grab it and get out — then you’re good. Overall, the staff was helpful — got me what i needed and helped me get out.
Again — I guess even though the store itself sucks — their products are AMAZING. So go in and give it a try. Or maybe even order online. Love their bath bombs and bath products, and soap. have not used their facial products so cannot speak to those yet.

Like other reviewers, I’m a huge fan of Lush’s strict policies against animal testing. Not only do they refrain from testing their own products on animals, but they refuse to work with suppliers that do.
As much as I’d love to shop in their stores, I absolutely hate the stalking and aggressive sales tactics used by their associates. (It seems particularly bad at this location.) I understand that they likely work on commission, and some of them are probably genuinely eager to help, but:
a) If you ask to assist me and I say I’d like to browse for a while, that doesn’t mean you should stand right beside me and talk my ear off – especially if I tell you more than once that I’m just browsing.
b) If I decline to try the product you’re demonstrating, do NOT grab my hand anyway and try to stick it in your bowl of soapy water.
As much as I’d love to stop by every now and then when I’m at the mall, I’m afraid I might involuntarily smack the next person that grabs me.

I like the products here. I am a huge fan of the environmental and other social stances the company takes. I mainly order online because of their customer service.
The sales people are way too pushy and over imposing for my taste. I’m almost positive that they are coerced by their managers to be like this because I’ve experienced similar behavior at other locations.
I feel awkward every time I go in there and all I want to do is grab what I need and leave ASAP. I changed my mind about some purchases at the register and then was badgered by the salesperson to purchase them anyway.

Warning: sales associates will attack. Some staff is okay though. Once an associate literally placed a product into my basket after I told her repeatedly that I did not want the product. I’ve used a lot of Lush products before, but I avoid going into this store unless I absolutely need something. It’s a mission and a half just to get what you need and leave.

I fell in love with Lush after a coworker bought my Christmas present here two years ago. I am a huge fan of both the bath fizzers and the bubble bars. I was getting some tea across the way when I smelled Lush and knew I needed to make some purchases. It is a bit pricey, but they do not test on animals and it is organic. The staff is friendly and knowledgeable without being pushy!

Visited this location at the end of October and the ladies were great! Very friendly staff. Very knowledgeable and eager to show you products.
Very satisfied with the products I purchased, and enjoyed the sample they sent with.
I’ve shopped at the one downtown Chicago in Macys and had a similar experience. Lush must have high standards/​expectations and provide their staff with good training. It shows!

Christmas in September! That’s what it felt like shopping in this miniature version of LUSH today at Old Orchard. It’s true it’s a much smaller store than most I’ve been to, and it quickly became overcrowded, but I dunno, it just seemed to work.
Part of that is the charm of Old Orchard, part of it is that this was just a gorgeous, crisp, bright day! But also, salespeople were warm, knowledgeable and attentive; customers all seemed to be enjoying themselves; and the scents and products are in the air constantly enticing you to try a lil this, try a lil that, and bam! You’re over your budget in two shakes of a lamb’s tail. (I’ve always wanted to use that phrase. ;)) But it’s fun, it smells good, you get free samples, and you can pick up a bazillion girly gifts for your girlfriends, sisters, mom, spouse– they even have products for men– and they will love you forever. And if they don’t, at least you know you left them smelling better and with better skin than when you started. ;)
Btw, there are only 90 days till Christmas.