Old Orchard Apts

TIP: Don’t waste your money, find another place!!!
Sure it looks nice and has some decent features/​amenities but things like the following will start to add up:
–no Guest parking or loading area for deliveries or moving companies (poorly designed layout and planning by development),
–generally weak water pressure,
–AC working only a few times out of the summer at best (broken most of the time),
–insufficient number of washers and dryers which laundry room is filthy,
–along with slow response times for major issues,
will all make you want to think again before moving here. That’s just for starters, other annoyances are there but opnions may vary for each person’s personal preference.

This place looks real nice, but you can really tell that management cuts corners. No roaches, mice, or ants, but during the summer, you tend to have flies buzzing around. A few times the air conditioning has stopped working, and this is typically when you need it the most. Same for the heat, it stopped working three times this winter when the temperature was below zero. Parking is assigned, but it is not unusual for your car to be blocked in or for someone to occupy your space.
The apartments do look nice, and you have stainless steel appliances with hardwood floors. The fumes from the flooring made me nauseous on many occasions, but that shouldn’t be an issue anymore, since they seem to be finished with most of the apartments. Dogs are no problem, except for the irresponsible owners who don’t seem to like to pick up after them. The pool appears to be nice for those who are interested, however I question if it is worth the drop in water pressure when they fill it up. On that note, be prepared for the water to be off a lot, they seem to do a lot of repairs. Other annoyances include living room blinds that have a gap in the center, neighbors’ cooking smells easily seeping in, and towel racks that pull off way too easily.
This is certainly not the worst place I’ve ever lived, and the neighbors are friendly. To management’s credit, they do respond to your numerous problems in a timely manner. The area does seem fairly safe, and the location in walking distance of the mall could not be better. I’ve never had an issue with excessive noise, and like I mentioned before, the lack of any major pest problems was a relief. I think that many of the problems I’ve had with this place was due to previous management, and they really do seem to be making an effort to make these apartments as nice as possible.

I would like to direct this review to Julia, the property manager, specifically. My dad, who is in his 70’s has been living in the complex for a few years now. She assisted in moving him from a 2^nd floor unit to a first floor when it became hard for him to climb stairs. She also recently helped in getting him a parking spot closer to his unit to minimize the walk with winter approaching. thanks Julia. Like many complexes, there will always be issues. At least Julia responds and acknowledges when you reach out to her. She tries to please. This I appreciate.

I specifically joined Unilocal to write a review about this terrible apartment complex. Apparently I have to give it a one star review, but that is far too kind.
The apartment will lure you in with sliding glass doors, hardwood floors, balconies, central air, and a swimming pool. Please do not be fooled!
Everything that could have gone wrong for us did in this apartment. Here is my list:
We moved in in the summer and during the hottest days of the season, the air conditioning wasn’t working. After days of calling management (with no answer or call back) we were finally supplied with a window unit. The only place a window unit fits is the bedroom, so while the bedroom was cool, the rest of the apartment was very very hot. Not to mention that we pay the Comed bill and a window unit used to cool an apartment is not fiscally sound! Central air indeed.
The apartment complex had recently been ravaged by fire (of course no one at the complex told me, I saw the video on YouTube). After signing our lease we tried putting our dishes away only to find actual rubble inside ALL of the cabinets! Honestly, rubble! And not just a bit here or there, pounds and pounds of it… in EVERY cabinet AND on top of the fridge.
For days we did not have a functioning toilet. The pipes in our building froze and for 2 days, nothing was done to fix this. Management provides an emergency number for these scenarios, but in usual Old Orchard Apartments fashion, it was never answered. I left message after message. When I went into the office the next morning, I was treated as if I were bringing them new news. I was not. i know for a fact my neighbors had all complained about the issue. After all, we were living without toilets!!!
Parking is very obnoxious. Each tenant gets an assigned spot, but people throughout the complex park wherever they feel and for an apt complex with many many inhabitants, 8 guest spots is not sufficient. If you plan on having company, they better carpool. Now this specific problem isn’t management’s fault, but it is an issue with the complex.
The pool is ALWAYS packed on warm days, again, not management’s fault, but certainly NOT what we envisioned when we moved in.
The largest problem is the management company’s constant refusal to address issues in a timely fashion. It takes days to fix a problem and when it does happen, the problem isn’t really fixed. They may stop a pipe from leaking, but they won’t fix WHY it is leaking, so 2 weeks later, leaky pipes.
I am not a complainer (though my post would prove otherwise) but I felt so compelled by this awful experience that I wanted to warn any potential renters. Do yourself a favor and look elsewhere!