Petersen Automotive

Peterson Automotive are «as good as it gets.» The owners are courteous and professional, and have been willing to address my Saab problems promptly as they occurred. In one case, they performed a critical repair on a same-​day basis. In another instance, they saved me a good deal of money on a problem they solved through repair rather than replacement.
Peterson Automotive is a rarity: honest, courteous, capable to the highest degree. My only question is, «will they run for President?»

We have been bringing our 2006 Saab 93 to the guys at Peterson since 2010. Not only are the honest but they charge fair prices and they get work done quickly.
Over the years we have gotten quotes from other people but we always come back and have the work done at Peterson, their prices can’t be beat.

This review is long overdue. Can’t rave enough, really. They work on all makes; we have a GM and an Asian import. Have taken both our cars here for various service.
Pricing and service beat auto dealership service departments hands down. My initial contact gave me faith in their fairness. They looked my tires over, with the car up on the lift, found nothing wrong, and didn’t even bill me. More recently, Borhan assessed a key piece of preventive maintenance (a dealership service dept completely overlooked on their «report card», but they listed a bunch of red-​flag items that were baloney) and saved us thousands of $$ by avoiding a nasty, and eventually certain, engine seizure.
Not only do they diagnose, fix and service automobiles, they restore belief that honesty, fair pricing and integrity still exist at a car repair shop. Borhan and Chuck are straight-​shooters; not poets. Don’t expect hand holding. But they also won’t sell you the proverbial (or literal) bill of goods. Won’t take our cars anywhere else.

Got a used 2008 Saab Aero and first thing I did was take it to these guys for a complete inspection. I was afraid there was a problem with Transmission but after testing it they assured me there wasn’t any problem with transmission so I was relieved. The place felt simple and these guys where honest and straightforward. I’m glad I have somone like them to take care of my Saab.

Yet again you bring moms 1991 baby back to life. I cannot speak highly enough about this place. They have worked on moms convertible since 1991 and since then we have never been disappointed. The car is going to be shipped to Florida for the winter and mom is so excited to put the top down and finally put some miles on it knowing it is all ready to go because of Chuck and Borhon. Thank you again guys For all you do. I’m still in the automotive industry and trust you 100% ! Happy New Year!

a complete joy. chuck and company have been super competent, helpful, knowledgable and cool in my experiences with them. if you have a saab, this is the place. i’d not hesitate tpbring them volvos and subaru’s as well. the cherry on the top is their prices are quite reasonable. extremely well earned five stars.

After finding myself broken down in the gold coast, I let them tow me to a place in the city. What a mistake! Three days of the run-​around convinced me to tow it to Petersen“s. They fixed it in less than a day, and the price is less than half of the city place’s quote, even including the tow. I’m never going any place else again.

Owning two Saabs, nothing is more crucial than finding a trustworthy and well experienced establishment to help your vehicle last. I’ve gone to various European auto shops, Saab dealerships (now gone) and never got better service than this place. Petersen Automotive is about the best there is in terms of pricing, service, and honesty. Derrick E’s review is spot on. I wouldn’t take my car anywhere else.
This location is completely accessible from the city. Take the El to the Skokie Swift and they’ll pick you right up or drop you off. They are fast and can educate you on anything you want to know about your car. You will find a long list of loyal clients here, simply because they’re the best.

Highly recommend heading out to Petersen even if you are in the city. Very good pricing and high level of service. They walk you through everything and give you options. There is never a sales or up-​selling feeling. You tell them what you need and they do it. If they find something wrong they’ll be honest about the severity of it, if there are other options, and even let you bring in your own used parts.
I had several services done outside of oil changes. I have a 2000 9 – 5 so it has needed a few major mileage services done. I also had an exhaust system redone where I found my own used parts. I had shock and break work done as well. Never had to go back for any second repairs. They know what they are doing and have been doing it a long time.
They also gave me a ride to and from the train station (I worked in the loop) which I very much appreciated.
With Saab going out of business I hear he may start servicing other types of cars. So give them a call and see what they can do for you.
Price and service kept me going back.
D–

Well, I’m on my third Saab and still a Peterson regular. Over 5 – 6 visits, service is consistently thorough and priced well below dealer’s rates (if there were any more Saab dealers!)

My dad went here in the 70’s and 80’s with his 99 GLE, when I got the Saab bug I started bring mine here. They really care about keeping these quirky beasts on the road at a fair price. I’ve had many examples where they’ve found things that needed to be fixed that I didn’t know about and they found the most cost effective way to get the job done. Highly recommended!

I only come here just to get my tires installed. The staff has been nothing but straight forward and extremely helpful. They will only fix what is absolutely necessary and not try to sell you additional services you don’t need. The prices are fair and they are really efficient. I don’t drive a SAAB, but I’d definitely come here if I needed anything done.

Best place for Saab repair work in the area, hands down. They are responsive, honest, and thorough. It’s about an 8-​mile drive for me, but I would have gone as far as 15 miles. Yes, Chuck, who you will usually deal with, does not have much of a bedside manner, but honesty and fairness are the most important to me. I think of him as that uncle in your family that seems a little gruff, but is a good guy at heart. They have single-​handedly kept my 1997 Saab running without bankrupting me.

I love my saab, but it can be really expensive to maintain. After shopping around for a place that would be cost-​effective and reliable, we tried Peterson Automotive and do not regret it. We got really good service and the work was impeccable. We changed tires, rear brakes and work on the suspension and exhaust and love the way it drives now. They delivered when they said they would and were up front about costs. I am definitely sticking to them.

This place was recommended on
, so I sent my tires here and got them put on. Also got an oil change. Work was done well, haven’t had a problem since. It did take a while, hence 4 stars instead of 5, but otherwise everything was great and I would definitely go again.

So I’ve only been in Chicago a short time but my Saab needed an oil change. Back in Boston, my mech does nothing but work on Saabs so I wanted to find someone similar out here. I am very thankful I was able to find Peterson through SaabCentral. I made an appt and got in like 10 mins after they opened so my 9 – 5 was taken in quickly and given a ridiculously thorough going over. They even checked all the turn signals. I was in and out in about a half hour but you won’t be bored because there are 2 very friendly dogs that will keep you company.
The only bad thing is that the 30 minute drive (according to GoogleMaps) took more like an hour+ but that’s to be expected in a state where people drive 20mph slower than the speed limit!

Honest, fairly priced, good turn-​around. What more could you ask for in a repair shop?! These guys are good and get it done right. Highly recommend them.

I’ve been going to Petersen automotive for many years. These guys do great work.

the most horrible people. If you know anything about your own car they are rude rude rude. If you dont know anything about your own car they take you for your money. DO NOT GO TO THIS PLACE THEY ARE TERRIBLE PEOPLE!!!