Verizon Wireless

My most recent visit to this store was extremely disappointing.
I purchased a new phone for my existing contract. The salesperson told me it came with $ 200 worth of free accessories and a free jet pack wireless hotspot. I didn’t need accessories nor did I want a jet pack but they were thrust on me. I asked the employee to explain the deal because it seemed too good to be true — it was cheaper than the option without the accessories — but he couldn’t. I persisted and he still insisted that it’s just a great deal.
When I checked my statement I found that I was being charged $ 10/​mo for the wireless hotspot which I didn’t need. I also was charged for the $ 200 for the «free» accessories that I also didn’t need, leaving me feeling really betrayed and lied to.
When I returned the unused and unopend jetpack they tried to charge me a $ 35 restocking fee! Fortunately, when I told them that that was absurd the employee helping me didn’t make a fuss and withdrew it.
Unfortunately, this experience left me so angry I will be doing my phone shopping online or at another store.

I have been asked follow up questions about my previous poor review of this store, specifically about a video I mentioned that I saw on NBC 5 Chicago. It wasn’t easy to find this video on YouTube or the NBC site, so here is a link that should take you to it.
While my complaints aren’t exactly the same as the consumer’s in this video, they are similar. I have no complaints about the store employees. They have been very helpful trying to resolve my issues, but rather the owner who doesn’t care. One specific problem I am fighting is pretty easy to explain. Verizon has a policy that allows you to return a device within 14 days of purchase, which I did. We purchased two tables and a few days later Verizon introduced a larger version for the same price. The store employee completed all needed paperwork and later confirmed that the trade-​in tablets were returned, but six months later I am still being billed for these tablets plus the new ones. Verizon tells me that can’t do anything without the store owners approval. The store owner tells me he doesn’t know anything about this. I am stuck paying for four tablets instead of two.

When my family first got cellphones, I was all about going online and taking care of it myself – no extra human contact. At some point, at least 5 years ago, my spouse walked into this store for one reason or another. Eventually I went there to for a phone upgrade and I saw how wrong I had been.
I love coming here and it’s because of the staff. I’ve worked mostly with Avi and Zev and it’s not that they’ve just been trained to be polite. It’s real. They’re knowledgeable. They want to help. The conversation is interesting. I learn about my phone and the service. Even waiting for a phone to be activated, troubleshooting, and problem solving are pleasant experiences.
I think very highly of this place. If you have Verizon, you really need to check it out.

These guys were by far the easiest I have ever worked with for any cell phone transaction ever! No hard cell on what I should be buying. I knew what I wanted and they were happy to sell that to me. They didn’t push me to buy my accessories there either. Nothing was high pressure but they did offer me discounts to purchase accessories there. Very very knowledgeable about plans because I was switching to a little known plan yet they fully understood it. If you want a no hassle phone transaction, where they even saved me an additional $ 100 beyond all my research these are the guys.