Cross Gates Firestone

I cannot speak highly enough about this place. If I could give it ten stars I would!
I was given names of a few places in Slidell to try after I had a literally laughable nightmare of an experience at another large-​name repair shop.
I decided to go with this Firestone due to its location by my gym and work, and called ahead on a Tuesday to talk with Andry about my recent mechanic experience, the quote I was given, etc. Without even skipping a beat, Andry walked me through an entire explanation of his thoughts on what may be going on with my car, if the repair needed to be done right away, etc. This was on a Tuesday — Andry asked if I could bring it in on Saturday morning, assuring that my repair was not an «emergency» one needed as proposed by the previous mechanic, and that he wanted to get me in and out as quickly as he could. I knew then that I had found my new mechanic!
I brought my trusty car to Firestone Saturday morning to have Andry and his guys look over what the previous mechanic told me was wrong and needed to fix, and to give me an answer on what was actually going on with my vehicle.
They were thorough, honest, and precise in their diagnosis. They went so far as to find that about half of the repairs I was previously quoted at the other mechanic weren’t even needed, and that the repair that was needed could wait as long as I needed to, as it was not at all urgent. The quote I was given was literally hundreds of dollars less than what I was given at the previous mechanic, as well.
These guys could’ve totally stood to make a profit from a young female walking alone into a mechanic shop, but I found them to be honest, genuine, and extremely informative on what issues were happening with my car — and that they were ones that could wait, to boot. I cannot explain how much I appreciate their service, kindness, honesty, and professionalism, and I will absolutely be leaving my car with them in the near future to have this repair done.

I have a fleet of 14 vehicles and finding an auto repair shop that is honest and does things the right way is hard to find in today’s market, especially if you deal with the «BIG NAME» shops, because they are wanting to sell you more services to up their commissions.
I have been fortunate to have found Cross Gates Firestone. Although they are part of the «BIG NAME» shops, this location is a franchise and is run like a shop should be run. They are professional and MOST IMPORTANTLY THEY ARE HONEST! I know my way around vehciles and they have NEVER attempted to sell me something I did not need. Now, they will point out things that may need my attention in the future, which I appreciate.
I would RECOMMEND them to anyone needing auto repairs or regular maintenance on their vehicles.

I have been going to this Firestone for over 10+ years and have always been very happy with the customer service I have received until 2 weeks ago & then again today. The senior manager/​owner was outright rude and turned me away to service my vehicle for an oil change. When I had arrived 35 minutes prior to the closing business hours. After having to wait for over 10 minutes I was told «that NO way can we do an oil change for you! We close in 20 minutes and an oil change takes 25 – 30 minutes.» Today, I called to get a quote on replacing my brake pads and I was told that I would just have to bring it in to get a quote because he can’t give me a price until he knows exactly what’s wrong with it. It wasn’t until I told him that I will be calling other places to get quotes that he decided to go the «extra mile» to look up prices on brake pads and if needed rotar’s. Unfortunately, I will no longer do any business with this Firestone only because of this one person!

Extremely friendly staff, I give 4.5 stars here, only one or two semi bad eggs.
Service is extremely hit or miss. I had a car I brought in for multiple different repairs only to have to get some, not all, of those repairs redone 1 – 2 years later when the component they fixed broke. But due to the age of the repair they would not fix it.
Having since been trained as a mechanic, I’ve learned the repairs made were rushed and not handled properly causing stress and failure points which ensured future failure. I fixed each of these failures myself and never had problems again.
It should be noted all my problems with them are engine/​drivetrain related. They can fix them, but the likely hood of it staying fixed is low, and I do find they often fix one thing and don’t identify the whole problem and something else goes out causing a more expensive future repair.
As far as suspension, brakes, and tires go, they again get 5 stars, no complaints.
A/​C repair, 5 stars.
ECU/​Code diagnostic, 3.5 stars. I’ve had some very difficult problems they’ve found, but other problems that should have been easy they missed causing major future repairs.
Over all, go her for all your tire, suspension, ac, and brake needs. Consider them if you have ECU or electrical diagnostic problems, but don’t commit to a repair before comparing between shops to get a more broader answer. More eyes and brains are better.
Engine and drive train, 1 star. They will fix the problem, but it will likely be rushed which will increase the likely hood of future failure and once you’re beyond 6 months they will not repair that component should it fail due to poor work.