Sodco

I had a delivery today of 1500 sf of sod. They delivered to the WRONG address, though the correct address was clearly relayed to them, as well as being correctly printed on their invoice!!. My men waited for the sod with NO delivery, Sodco refused to come back and the woman on the phone was downright rude. This cost me considerable time and money. They should have accepted responsibility and done the right thing. I will never do business with this company again.
ABM Landscape /​Construction

I shouldn’t even give them 1 star. Unprofessional, and unorganized. I placed an order one week prior to delivery and install. Received a worst case scenario cost of 13 – 15 cents. They «from what I thought» scheduled it on the board for a wed. Monday I received a call from from the landscaper who works in the office by accident so I said «since I have you on the phone whats going on, I have not heard from anyone?»
She «Alicia» said oh I don’t know I don’t work with installs.” Okay, so I called the office and the two woman who work there had no clue what I was talking about. Then proceeded to tell me there was miscommunication on my end and maybe I called a different company. Seriously! There are two companies for sod in RI. So they blame this on me? Then they quoted me a much high price for install probably because the contractor I spoke to charged them more for «my miscommunication.»
I asked to speak with the owner who then called me and canceled the order because apparently it was my fault. I am glad they have enough business to cancel orders. Give me the price you quoted and lay the sod. That’s all I wanted and they couldn’t do that. Unprofessional and horrible customer service. I would have been happy if they remedied the situation and worked with me on the price they originally quoted. Find another company.