Smithfield Peat Co

I have been using this business for about 5 years now. Even though I was told a lot of negative things about them from a few friends, a landscaper family member, and a couple guys at work, I found it convenient as I have to pass them on my way to work everyday so stopping in the morning for my mulch on the way in worked out great… until today !! Talk about ARROGANT, POMPOUS, my SHI_​doesn’t stink folks… which is exactly what I was warned about… and its what I got today 06/​19/​2014 !! I went in the office at 9:00 am, said my hello, and said I told you I would be back for another load. I usually buy 4 yards of mulch each year… approx. $ 120, so im just a small time guy that means SHI_​to them and that’s exactly how I was treated. I purchased 2 yards on Sat which is all my pickup holds, and came back today for load number 2. I only needed 1 yard more, despite using 4 yards each year in the past. I paid in cash and was asked if I needed a receipt… no was my response and I was told to go out to the mulch pile and someone would be waiting to assist me… same routine as the last 5 years. I pulled up to the pile where the front loader was already sitting with the mulch in the bucket. I turned my truck around… as I always do, faced the office and waited for him to pull up on my side… as they ALWAYS do, but he never moved. I wondered whats going on and sat in my truck waiting for his approach which never happened. I figured ok… maybe he wants my truck turned around so I did just that. All this time he was about a good 50 – 75 feet from me and I couldn’t make any eye contact due to the bucket being raised all the way up in the air, level with his windshield, so if you can picture this, I had no way of telling what the heck he was doing in the cab. I myself drive HEAVY equipment as well… double trailers to be exact, so the last thing I was going to do was get too close to him not knowing what he was waiting for. I assumed he was on his cell phone and wasn’t approaching me until the call had ended… remember I cant see his face nor can he see mine. Needless to say I sat a good 5 – 7 minutes total, then realized hey… this guy isn’t coming to me, and i’m going to be late for work. I decided to pull up to the office, get my money back, and let them know that it was real crappy service. When the office manager asked me what the problem was I stated that I was sitting there waiting for the front loader operator to dump the mulch into my truck (approach) me as they always have but it was as if he wanted me to drive to him. His response was well you are suppose to drive under the bucket !! I was like WHAT ??? Ive been coming here for 5 years, and NEVER have I done that, NEVER was I told to do that, so why all of a sudden was this an issue. I told him well you just lost a customer for good. His response… NO PROBLEM !!! Its places (companies) like this that will in time, do more harm than good to themselves and if they treat everyone like this then good luck to them. I know they have been in business for many years, have some really good customers out there that love them but just remember one think… EVERYONE counts as a customer out there… little or large and for every customer that has a good thing to say there is a customer with a negative comment as well. I have made it a point at this time to drag your name into the gutter where it belongs with the way I was treated there today. Your customer service was PATHETIC to say the least, and the operator of that front loader (probably a family member) should be shit canned… What an ARROGANT «POS» he is & good luck to him in his career as well !!!

My go-​to for when I need a big ‘ol pile of mulch dropped in the driveway. Excellent customer service. Pay over the phone. Quick delivery. Prices are on par with similar places in the area. I believe there is a 6 yard minimum.
My only issue is they need smaller trucks for residential deliveries. Their trucks always seem to take out branches whenever they pull in/​out of my driveway.