Action Homes

My husband and I just finished building with Action Homes and I can tell you that I would not recommend them even to my worst enemy on earth. The entire process from start to finish was a complete nightmare. And just when I thought we had closed and the nightmare would be over, it continued as I got to my brand new house, ready to move in and found it completely filthy with new scratch marks on the floor that were not there during final walk through, MULTIPLE spots that I had blue taped not once but twice and were STILL not fixed. There were dead bugs on the floor, dust and dirt, the tubs were disgusting and the windows were gross. During the process, they installed the wrong things on multiple occasions and then we had to hound them to get them to change it or fix it. I should have walked away early on when I came to mark outlets on the frame and found they had built the wrong frame. But BY FAR the absolute WORST part of this process was the realtors and their lack of communication. We would go days and sometimes weeks without answers to questions, some questions were never answered at all. Questions they did answer were vague. For example, the grass. I asked on MULTIPLE occasions what the landscaping would be and after several weeks I got a response that it would be a basic landscaping package. We asked if that included grass, she simply replied yes. I guess I needed to be more specific and ask if I was actually going to have grass the day I closed because instead what I have is mud and dirt everywhere. And of course by this time, it was «too late» for them to get a bid for sodding my yard to roll it into my loan so now we are stuck with a swamp outside due to the dirt and mud, lack of grass and the way our yard slopes, which were all reasons we asked about grass to start with. Our closings were pushed back two times before we actually closed but again, lack of communication, both times, they didn’t give us official notification of the delay until days before. And trust me when I tell you, an idiot could have seen it wouldn’t have been done, so it was not because they did not know and they just called us as soon as they knew, they just didn’t care and didn’t bother to keep us informed. I have truly never in my life felt like I mattered so little or my money mattered so little. I felt like nothing more than a peg on a corkboard to them. This is the next 30 years and $ 500,000 of our lives when this loan is all said and done, it would have been nice to feel at least slightly appreciated or like they cared at all about our concerns and issues. But they didn’t. They are heartless, incompetent realtors and an even more heartless and incompetent company. I have now been in my house one week and I already have studs showing, seams showing in the walls, scratches on my floor that they made after my final walk through and cracks and blemishes they never bothered to fix. But of course now it is not their problem anymore and was basically told so when we contacted them. Trust me when I tell you, RUN far away from this company. Do not even consider building with them. It was the absolute worst experience of my life.

I bought my home through them. Great company. I highly recommend Sandra Bolin. She’s loved here all her life. She was very helpful in finding my family a nice house in a great neighborhood/​school system.