Buzz Airways

Never again. I booked my flight on-​line while talking to a representative on the phone because I had some questions. At no time was I informed of the $ 35 baggage fee (each way) for checked luggage or the $ 10 carry-​on fee (seriously?). I told them exactly what we would be needing and the web site asks this information — it does not add in the fees. They want those when you get there. The flight was expensive and these additional fees added nearly a $ 100 to our already expensive ticket total. The primary problem is that they were not forthcoming or apologetic. We heard a comment from one of their people saying «We have to answer to this several times a day». In my book, this is a matter of honestly and integrity.
I am all for little businesses surviving, but I won’t be helping this one ever again — some, not all, of their employees don’t have the best attitude either.. .. . We’re done.

I flew this airline for the first and last time recently. My terrible travel experience began when, upon arriving at the airport, I was informed that the trainee that on the previous day had assured me that my ticket was rebooked, had failed to secure my reservation. The person at the ticket counter was less than helpful and suggested that I call the 1800 number (which directed me to voicemail!?!). I then had to purchase an ADDITIONAL ticket on my iPhone while in line at the airport because Buzz Airways doesn’t sell tickets at the counter (of course not! Why would anyone do that?!?) I then called and spoke to the supervisor while boarding the plane. She (as I later learned) is the only one who can issue refunds. She informed me that she would refund the cheaper ticket and then insinuated that it was MY fault that the trainee from the previous day deleted my reservation because «she was standing right there.» As I was in the midst of a family emergency, I let the BS slide and made my way to Missouri to handle more important things than, what later became to be known on the return flight from one of my fellow passengers as, «Mickey Mouse Airways». Over the weekend, I called the 1800 number 3 or 4 times to check on the status of the prior week’s alleged refund. It was during this time that I learned that the supervisor was the only one who could issue refunds and that she didn’t work weekends. On Monday, I called a few times before 9:30, and finally got the supervisor sometime after that. She then informed me that the refund had been issued over the weekend (how could that be???) and that she had no control over when the refund would show up on my end. Magically, within mere minutes after that phone call, I received an email confirmation from Buzz Airways that a refund had been issued to my account. A refund that reflected the $ 159 ticket that I had originally purchased NOT the $ 200+ ticket that I was forced to purchase at the gate due to Buzz Airways’ error. Finally, the real kicker came when I boarded my return flight with seat assignment 1A. Lo and behold, there was NO seat 1A on the plane.
Never. Never. Again.