Dandy Dogs With Happy Paws

I’ve been taking my morkie to Lorena for over a year now and I couldn’t be happier. She and her staff are very knowledgeable and always do a great job grooming my little one!

If you are looking for a groomer with too much lip, and that seems to think her time is more important than yours, then you will be right at home. I took my Yorkies here only two or three times, before essentially being blacklisted for not giving a 48 hour cancellation notice. Seriously, «where they do that at» like the youngsters say. Not only was I never told upfront that a 48 hour cancellation notice is required, but that is absolutely ridiculous! I could understand a 48 hour notice for a medical procedure, but for a dog grooming appointment, someone thinks an awful lot of themselves. Literally, my medical doctor doesn’t even require a 48 hour cancellation. However, this is Lorena’s policy so it is what it is, but I should have been told about this policy the first time that I called.

This is the best place to take your pooch. Today was our 4 month old Border Collies first time in a salon and she loved it! Every dog deserves a little pampering every now and then and this is the place to go! Best service and prices in the Vinings area!

Called to get a quote, and was told I had to wait for the owner to return my call. No problem, but was a little confused why no one else could tell me prices. When the owner did call — she was extremely rude. She clearly didn’t want a new customer. No problem. I would never go to a business whose owner treats current/​potential customers this way. Will never be going here.

I’m not saying Lorena is not worth the extremely high price (when rates were raised over 30% between my last two visits), just not worth it to me. Perhaps she raised the price to get rid of me and my dog. No worries — I’ve saved $ 1500 since I stopped going. I found the staff to be a little strange as far as customer service and felt everything I did was questioned — some wannabe vet stuff going on. Lots of attitude.

Lorena is one of the most educated groomers I have ever known and she has a compassion for pets like they are her own! The dogs in her shop roam free and any treats for consumption are the very best clean treats! You will see the difference in all areas from the look of your dog to their happiness!

Lorena and her staff are just absolutely wonderful. I had stopped in after work to ask some questions about her services and what I was needing for Zeus (was dogsitting for a friend), and she was working on a doodle of some sort. That big olé dog obeyed every command of Lorenas. I read other reviews that she’s like a dog whisperer, she really is (after the experience she had w Zeus the next day). Zeus needed a deshedding (he hadn’t been deshedded, in a very long time). Lorena worked him in as she had a cancellation that very next day. Long story short, she worked WONDERS with Zeus! He came out of there looking lean and clean! When Zeussers biped came home the following week, he couldn’t believe how great Zeus looked. Zeus will be back for his quarterly deshedding and regulars baths. Thank you Lorena! You’re awesome!!!

The customer experience started one Saturday morning when we called to see if the groomer would be able to see our Welsh terrier, Reagan, and if not, when the next availability would be. There was no same day availability (which is understandable), but thankfully there was room the following Tuesday. We were told drop off starts at 8:00 and pick up by 6:00, which is typical to other groomers we’ve used in the area. We were asked several questions about previous groomers and styles that we liked and didn’t like. This gave us high hopes for our upcoming service.
Fast forward to Tuesday. As the shop is somewhat on my way to work, I take Reagan along with me, and I allow a few extra minutes to handle the drop-​off before I had to be in the office. I walk into the shop at 8:55, where I am told immediately «Your appointment was at 8:00. Your appointment has been filled». There was no «Hello», no «Good Morning», not even an a call to let me know they were about to give the appointment I didn’t know I had. My inquiry into any remaining availability that day was met with another sharp «No». There was not even an offer to look up the next availability, which is probably best because at this point I was already running quite late to work because I now had to drive back to my house to return Reagan. At least the lady at the counter remained consistent in her approach to customer service as there was not even any recognition of my obvious displeasure/​frustration with the situation.
Now, let’s forget about the fact that there was no mention of a specific appointment time during the booking. Even if there was and I had simply misunderstood, the rudeness and lack of professionalism in handling this situation was unwarranted. This shop may do wonders with clippers and scissors, but due to this shockingly rude encounter, a prospective customer and his still shaggy dog will never return to experience it.

Auntie Lorena is hands down one of the best there is… let’s just suffice it to say, my dog was a mess when we first met Lorena and her staff… I have a Labradoodle and the breeder told me I didn’t have to do any grooming with my curly haired, long haired girl?! Lorena not only spent the ENTIRE day with my girl, she stayed late for her, she called to update me every so often, and gave me some pointers on which comb to use when. If you want your dog to be treated like family… Dandy Dog’s is THE PLACE TO BE!

Have been bringing my dogs to Lorena for about 2 years now for both daycare and grooming. I love Dandy Dogs and so does my dog, Zoey. Lorena and her team are friendly, trustworthy and they care about the dogs in their care!

We’ve taken Gus to Dandy Dogs for a hair cut and a few nail trimmings. They are REALLY good with dogs… perhaps that’s a given. But I was really impressed with their knowledge of my breed of dog. Miss Lorena suggested a different approach to my dog’s grooming needs, and after a year or so, I see that it was the right call.
The climate in the place is fantastic. I’ve never been to a dog-​centered place that smells so GOOD! Their filtering system must be outrageous. There’s always soothing music playing and a comfortable place for me to sit and read.
They are on the pricey side, but with as little as we do dog grooming, spread out over the course of the year, it’s not an absurd amount.

Lorena loves her job and your dog comes out looking like a show dog but very expensive. Definitely a high end dog beauty salon for those that don’t have to spend real money on human children.

A wonderful experience — Lorena is truly a blessing. Not only is she an amazing groomer, but a wonderfully sweet woman, as well! Prompt service, thorough explanation of services and cost. The pet salon is clean, smells great, and has quiet music playing in the background. I will definitely be back, and highly recommend this pet spa, even if you live outside of Smyrna/​Vinings!

Thumbs up to Dandy Dogs and Lorena Robinson! This pet spa is located in a very non descript strip mall on Atlanta rd near the intersection of Atlanta rd and Cumberland Pkwy (E/​W Connector). My dry cleaner is in the same development. I would never have known about this pet spa if it wasn’t for the fact my dry cleaner was a couple doors down. Its like a hidden gem. One day after picking up my cleaning I figured I’d stop in to Dandy Dogs (I think the sign just says «Pet Spa») just to check the place out and see what they would charge to groom my golden retriever.
Immediately after walking in I was taken back by how personable Lorena (the owner and groomer) was. The environment is lofty. It’s just one big open space with small areas for the nice dogs to just be free and an open air pen style section for dogs that might need timeout or just a little down time. The place is clean, smells good and there is classical music playing in the background.
Lorena started by asking questions about my dog. She shared details on her technique, the materials she uses to groom and bathe (including the fact that she uses as many natural and organic/​non chemical items as she can). She even discussed how she does some sort of blueberry mask facial on the dogs so as to avoid getting any shampoos around their eyes.
What I really liked is that the whole time she was telling me about her services, the dog she was grooming (a bichon) was just sitting in her lap looking at her like she was some sort of dog whisperer. Lorena was loving all over the dog in such a genuine way the whole time we spoke. At that point I honestly didn’t care about what the ultimate punch line was re: her cost. I knew I wanted to schedule an appointment.
Finally when she told me her costs I was literally shocked. Her price for a regular groom was about 30% less than what we were paying another local groomer.
Earlier this week we had our dog groomed with Lorena. She did an amazing job and just like that little bichon, our golden was just so happy when we picked her up. It was like she truly had a day at the spa.
Thumbs up to Dandy Dogs and Lorena Robinson!

Never go back again. Just never happy with service and attitude. Also $$$ Also this company is not a part of Happy Paws which we love!

As the 5 star rating suggests, Dandy Dogs really is «as good as it gets». Lorena makes you feel like your dog is her own dog. The animals’ comfort is priority #1, which is such a change from most groomers. My little boy came home happier than he went in and looking SO CUTE! Lorena truly has a gift in working with animals and I am lucky I found her! She listens to what you want and also makes helpful suggestions with regards to at home fur care, what type of cut your little guy should get, and just overall care of your pet. I cannot say enough positive things about Dandy Dogs.

From the moment my dog Awesome walked into Lorena’s shop, she was the number one concern. The attention and care that is given to every dog that walks though the doors is outstanding.
Lorena loves dogs and it shows in the way every dog loves her back.
Who wouldn’tt want the best for their dog. The precision cut and care are hands down top notch.