Jakes Wayback Burgers

Great burger, fries, onion rings and shake! Love the upside down grilled bun one top of this big, cheesy burger!

The burgers are great, but not worth the poor customer service. We ordered our food for take out and a twenty minute drive later, we found our order was incorrect and we had charges for toppings we did not receive. We called, she took our name and assured us that we would be comped next time we were in. We ate our incorrect but still tasty burgers and fifteen minutes later, we get a call from the Jakes employee saying we would have to bring back our burgers and «show» they were made incorrectly. Kind of hard to do once they’ve been eaten! She said this was «policy.» We were disappointed in the service and I emailed the store owner. I got a quick, apologetic response and three coupons for $ 15 each. He also said there was no such «policy.» This is where I would give a 4 star review, except when I went in to redeem the coupons, I was showed even worse customer service and the cashier implied I was lying about the coupons and was only given two, not three. Then she argued with the owner, who was present, in front of me about how/​why/​etc I was given coupons and why I was eating at Smyrna instead of Dover. Their burgers and shakes really are good, but not worth it.

I love Jakes it’s a little pricey best day to go is on Tuesday for the special. Staff is nice and food is good. Fish needs to be taken off the menu.

Walked up to the counter with 2 people standing behind it, not really doing anything, and one standing off to the side. All 3 avoided eye contact, apparently in an effort to NOT have to take my order. Finally had someone look at me and ask for our order. Placed the order and was paying (partially) with a
certificate. Again… excuses were tried in order to not take the certificate. Once I was able to prove that the certificate does NOT expire, the order was taken and I was able to pay. I honestly don’t think anyone knew what to do with a
certificate and just didn’t want to deal with it. Bad business practice, «Jake». If you’re offering discount certificates, train your staff on how to redeem them.
Burgers came out in a timely manner and were pretty good. Not Five-​Guys good, but better than a Smashburger.
Overall, food was good, but the staff needs some serious customer service training.

Excellent burgers. It’s amazing McDonalds can survive being next door after this place opened. Oops. Nevermind. This place is quality and doesn’t have a dollar menu. So if you’re looking for cheap, crappy food, don’t stop here! This place specializes in good food at slightly higher prices. Look in the Clipper magazine for good coupons. Plus, as a bonus, once you order, they give you a receipt for 50% off on your next visit within 24 hours. Trust me, after you have one of these delicious burgers, you’ll be cravin’ another within 24 hours.