Sears Auto Center

I’ll admit, my daughter’s cranky ’04 Subaru Forrester wound up here because they were open on a Sunday, and newly residing and working in SLO, too far from home for our trusted mechanics, she had no plan B in her back pocket. Her engine light came on and engine temp was higher than normal. Philipe was her assigned technician, and me being ‘the car guy’ in the family had him speak to me directly with respect to diagnostics and repair to be done. A P0483 on a Sube is a conditional code — non specific to any one component, rather requiring a bit of detective work to ascertain the real issue. Philipe was thorough, going through a logical process of elimination with pressure testing the radiator, checking the relay control module, thermostat, to get to the root problem — faulty thermostat — annoying — because it had just been replaced 18 months ago, but never the less a straighfoward fix. Part replaced, radiator flushed, new coolant, out the door for $ 338 including parts, labor, coolant and code pull. Fair price? Dunno — but having daughter back on the road in a trouble free Sube is priceless. Thanks, Philipe!

Very difficult to get them on the phone for a quote.

I have gotten alignments here a couple times. Last time I was there to get one they told me my tires were worn out and needed to be changed immediately. They gave me 3 different prices, for the ones I always get was $ 963. When I have always gotten the same tires at costco for about 600. When I told them what costco charged they said they would do it for the same price. Why would they sell the same tires for $ 400 more? I will not be going back for any service there. Btw, I went to costco and asked them to check my tires and the guy there said I have about 5000 more miles left on my tires. So whenever you need tires I wouln’t recomend sears. Prices are ridiculous.

Came in to get my tire repaired as there was a small staple in it and was told the tire was irreparable and that I needed to replace 3 out of my 4 tires for lack of tread. This seemed odd to me as I purchased all new tires less than a year ago. I had a feeling I was trying to be upsold under the assumption a college girl wouldn’t know anything about her car and just say yes to any service recommended… Decided to get a second quote and brought my car to The Tire Store on Higuera and they patched my tire for FREE! As well as realigned my car for free, which Sears was going to charge me $ 90 alone for! Definitely a prime example of a small local business actually caring about customer service over a chain like Sears that was obviously trying to scheme me out of $ 400+.

honest honest honest mechanics!!! very rare to find and these men are true gems. they never try to upsell or confuse me… i trust their honest opinion. Thank you sears for making car repairs suck a little less

I had always been an advocate for Sears Auto Repair in SLO. Andy (handsome man who drove a 4-​runner) who used to work there always provided optimum customer service. He was friendly and approachable, and I could always trust him to take care of my car’s needs.
Just today, I decided to go in for my regular oil change, and my experience was far less than satisfactory. The lady who was greeting, checking in guests, whatever she does (she is terrible at her job, or at least she was today, and I will explain why), hardly even acknowledged our (me and my boyfriend) existence. They were obviously busy, but she spent about 10 minutes speaking with ONE other customer before getting us checked in, which took about 30 seconds. Thankfully, I was not in a hurry to get anywhere, so I told her that I could leave the car there for a few hours (thinking 2 – 3 hrs would be plenty of time for a quick oil change) and that I’d be back sometime later to pick it up. We dropped the car off at approximately 1:00pm.
FOUR HOURS LATER, we go back, and my car is in the same spot, not even touched. The garage is empty except for 2 cars. I go in and the same lady is there. I say «is my car ready?» and she says «no, we haven’t gotten to it yet.» As you can imagine, I was very disappointed and frustrated and I say «i didn’t realize it would be this long, and if i had known, i would not have left my car here for four hours.» She says «Well, I thought i made it pretty clear that I had to take appointments first, and that it may take until 6:00pm for us to get to the car.» First off, that was not communicated with me. I understand that appointments happen first, but she failed to mention that it would take 5 hours. Second, HOW RUDE?! I work in retail/​customer service and my motto is to never make a customer feel stupid. Not only did she make me feel stupid, but I felt that my business was not needed or wanted.
As I am walking away, she then says «if you choose to get an oil change from sears in the future, the appointments are the best way to go.» SO HELPFUL.
Long story short, she wasted 4 hrs of my time. While the prices are cheap, that customer service lady is a walking disaster.

Good job in repairing the Car shakyness due to applying brakes at high speed. They polished the rotors and charged $ 120 total.
Really happy with the work, but did took almost 3 hrs to finish the repair work.
Please do have a lot of time if you need something done right and at great price and they also give business owner discount of 5%.

Polite and professional, the labor costs less here and it was the best deal for my cars oil change. I get synthetic when for my car and most places were asking minimum 80 bucks, here it only cost 60! They took about 30 mins more than they first said, but that gave me the opportunity to have lunch and shop around while I was in the shopping center they were located in. That sure beat sitting around a waiting area at a place where there’s nothing else around me. Glad to know my car will be in good hands next time I come out here.

Had an appointment for 1, an hour later after I checked in my car hadn’t even been touched. Then the manager had the audacity to have an attitude with me! We will NEVER go back! This is not the first time we’ve had problems with the auto center either. Don’t waste your time! Go to america’s tire down the road. I walked in and out in less than 20 minutes. Much better service!!!

Sears was so helpful when I came in with a flat tire! Unfortunately, all of my tires were pretty old and had to be replaced. I had known this before but had just put it off. Sears helped me through the whole process of picking out the best and cheapest tires and they had plenty in stock for my 2001 4Runner. The wait time was a little longer than expected (about 4 hrs) because it was pretty busy, but I had a friend who followed me to the store and drove me back home. The guy from AAA recommended this place, and I was apprehensive because, to be honest, I had forgotten SLO even had a Sears. I would definitely come back to the Auto Center in the future. They are so nice, organized and patient, especially with a college student who knows very little about cars.

Dismal. No life and very little service in this place. Just purchased a battery and have been waiting for 10 minutes for my $ 3 change. Kid at the register whole heartedly ignored us. Were walking out when manager chased us down to help us

Firstly, Jason Holland (Auto Center Manager) was our true saving grace! Let me explain… SUNDAY on our drive home to San Diego from Paso Robles we ended up stuck with a rear flat tire on our Mercedes (which requires a crazy low-​profile specialty tire to boot!) with absolutely no auto/​tire replacement centers open in any of the towns nearest to us aside from Costco (which ONLY services Costco brand tires; even when a customer is in dire need of help!) and the dear dear folks at this Sears Auto Center (who were open until 6pm on a SUNDAY!). After we got our temporary tire on the car we rushed over to Sears to see if they carried our tire and to our dismay they did not BUT Jason stepped in and called his buddies at the Pepboys in Santa Maria, CA who did indeed carry our tires! Jason scheduled us an appointment with the fella’s at Pepboys AND guaranteed us a 10% discount on our tire replacement! We drove to Pepboys which was about 25 – 30 miles away (and thankfully on our route home) and they took care of us with the utmost professionalism. We didn’t end up high and dry and having to spend the evening in the middle of nowhere just to wait on a tire shop to be open and willing to help us out last minute on Monday thanks to Jason Holland at Sears Auto Center! We highly recommend SEARS Auto Center to anyone looking to get their tires fixed! THANK YOU so much for helping us out Jason! Happy New Year to you and your team!

Things went great here at Sears. My sales woman Trina was real nice and helpful. She provided coupons for both my oil change and for shopping inside the store. It was the best deal in town I called around the highest quote was $ 79.99. At $ 54.09 that’s what’s up thanks auto center.

Love SEARS AUTO! and then they give you a coupon for the store inside! DANGEROUS! Sears has CUTE CLOTHES NOW! But they have the least expensive oil changes and they don’t over bill you if you don’t need it! Save your money from the expensive dealerships if you can!

These people are slower than snails! They estimated my wait time to be an hour to an hour and a half, in the end it took over 2 hours of my day! Ridiculous. All I was having done was swapping wheels and tires, a trivial task. It was inexpensive, but you get what you paid for. I will not be bringing my car back here again.

Blew a tire on the 101. Made the trek to Sears where the staff was incredibly helpful and fast. Tom the manager even went so far as to give us a ride to our car after the fact. Highly recommended.

Every time I’ve come here these guys have been great. I will never go back to one of the auto shops in town for small repairs or checks.
The customer service is fantastic – I’ve been helped by a younger woman (idk her name) and a man named Kevin, both were fantastic and very helpful. I’m a female that has absolutely no idea about cars. Both explained my car issues in terms that I could easily understand and didn’t try to pressure me into getting a bunch of extra services with them.
I’ve been in for a dead battery and an oil change – every time they were able to get me a nice deal (I got the oil change for $ 22 because I signed up to be a sears reward member, it would normally be $ 30.) and have been true to their time quote.
Thanks Sears, it’s nice to have an auto shop I can trust!

Fantastic service. One of the only places in town that will read your check engine light for free. They told me what I needed to fix and although they couldn’t do it on-​sight, they gave several suggestions for where to get it done. They were also more than willing to help out with another problem I was having. Finally, they weren’t pushy about my balding tires (they didn’t even mention it). They did not seem like they were trying to rip me off at all.

They were quick and efficient. Explained to me about load rating on tires. Which for the love of mike I have no idea what that was. Which is something that none of the smaller shops I’ve been to have never done. Very pleasant experience and would highly recommend

While on vacation, my mother and I needed new brakes. Tom, Andy and Mike of Sears Auto Center treated us with dignity and respect. From the first Sunday Morning phone call (10am) to maintenance completion and receipt (same day), my mother and I felt comfortable and safe with the Sear’s car service.
Highly recommend these guys. I really appreciated Tom’s kindness over the phone, Mikes explanation of break/​disc wear and Andy’s description of needing to replace both break calipers.
Great service and thank you for being open on Sundays!