White House Black Market

I returned a dress here today that I purchased from a location in another state– apparently, the notion is a foreign concept of which the cashier «Lisa» has little-​to-​no experience. What should have been a 3-​minute transaction (with ORIGINAL receipt AND tag attached) turned into the groundwork for an epic novel or a bad movie trailer.
The cashier, bless her heart, actually thought she was providing enlightenment when she paused and told me, «Although the tag reads ‘X’, you only paid ‘Z’, so you are only getting ‘Z’ back.» Duh! Seriously, Einstein? Is this the level of training that this retailer provides to its staff? 1+1=2? I mean, who says THAT to a customer who brings in a RECEIPT?
Then, while being hooked on phonics, she’s giving non-​verbal cues to the staff person next to her by underlining the top of my receipt and flashing it; then an exchange of head nods, a long examination of the receipt, AND to boot, I was asked what business I had for being in state ‘X’- and you KNOW I didn’t answer. I’m not making this up, folks. Either they are lonely and need friends, or they are spending too much tme watching «CSI». Next, I was expecting someone to break out the luminol!
While the clothes are beautiful and of good quality, the See-​Jane-​Run-​meets-​CSI dialogue and the constant tag-​teaming of the it-​takes-​a-​village staff (if you’ve ever stepped foot up to the cash register at one of these places, you know what I’m talking about– think car dealership), are MAJOR reasons why this retailer fails to earn my business.

Nice helpful staff, nice, clean and bright store. And they have other colors than black and white, but not too many.