Pizza Hut

This place has been going down hill for about a year. Used to be OK… now…not so much. Ordered spaghetti and meatballs and discovered meatballs had been around so long they were actually hard… showed the waitress that I could knock them on the table and not break them. Got a small discount on ticket but that wasn’t the point. Also, got wings that had been reheated and were dry and stiff… Salad bar pretty dismal as well.

It took twenty minutes longer than it should have for delivery. The pizza arrived cold and quality was sub par.

Wow! I don’t know what was happening in this location on the occasion of our visit earlier this week.
Felt something was amiss when we walked in the door, beginning with the long wait for a table; weird, for empty tables far outnumbered filled spaces. After waiting for seven minutes without any recognition from the lady behind the counter, I walked over and asked if we might «pick a table». Lady behind the table seemed surprised to see me. Weird. Normally, I’d have Voted with my Feet, then and there, but we were needing a place to settle and eat.
Remember back in the day when P/​H table floats carried salt, pepper, cayenne, and powdered cheese, all concisely nested around a glass-​enclosed candle? Didn’t take a great deal of space, yet served the condiment function well. Nowadays, the former float has been replaced by a table-​consuming ‘barge’ carrying the ‘fore-​mentioned items (minus the candle); a lamppost of dangling advertising, and a ROLL of kitchen towels. There’s hardly room for the food order with this monstrosity hunkering on the table! It’s like a center setting from a National Lampoon movie! Come-​on guys, if the wings are so greasy as to require extra toweling, bring same out with the wing order!
Waitress mentioned to expect delay in food when we placed our order. Not a Good Sign. Extra points for what proved to be ‘fair warning’!
True; for the only items that arrived in an acceptable time frame was our drink order. In fact, the only items that arrived during this ordeal acceptably were those that our waitress had 100% responsibility. Even the breadsticks took over 20 minutes!
The staff level seemed adequate for the evening’s settings, however with the exception of our waitress, it seemed as though the staff had ‘zero’ motivation to actually perform job-​tasks. Weird.
Some dude (w/​o uniform or ID) walking around behind the counter and in the food prep area.. .. again, Weird.
Our pizza, when it finally arrived, was typically decent P/​H fare. Properly prepared, decently browned crust, and carrying that wonderful P/​H sauce.
Our waitress apologized again as she left our check, so it seems that there really was ‘something’ amiss on that evening. Points added for awareness, and points added for the excellent wait-​service, young lady.
As we left we were followed by a party of five who mentioned they were exiting after a 40-​minute wait for their food order. After our experience, I don’t doubt their comment. I noticed they paid for their drinks on their way out, however, if I was behind the counter, I’d have treated their stay as a ‘comp’ and ‘zeroed’ their drinks.