The Brighter Side

Catalina was and is fabulous. She gave me all the time I needed. She insisted on my not «settling.» I love her.

I have been a customer for many years and have always received caring, professional service. This is a great place!

The Brighter Side failed to inform me that the vendor contract they had with my insurance company was only for $ 160. Instead of telling me of this fact, and instead, allowing me to CHOOSE to buy a wig for only $ 160, they showed me a wig for $ 250, also requiring me to sign a form which made me responsible for the balance if my insurance company didnt pay the entire amount. My insurance company had already told me they would cover me up to $ 500, so I wasnt concerned. The Brighter Side then submitted my claim to my insurance company without stating I had already paid them a deposit of $ 125 as a sign of good faith so they could order the wig for me. Ultimately, my insurance company paid The Brighter Side their $ 160 in accordance with their vendor contract, and The Brighter Side paid me back only $ 35 which left me short $ 90. I asked The Brighter Side for my $ 90 back and they refused, stating I should take it up with my insurance company. I then filed a claim with my insurance company, but it was denied because I signed the form stating I was responsible for the balance. The Brighter Side’s business practices are fraudulent. «Let the buyer beware» is total crap. This was complete omission of information and as long as they get the customer to sign that form to be responsible for the balance, they DONT CARE!!! I can assure you, had I known from The Brighter Side in the first place, about the vendor contract of $ 160, I would have never purchased an upgraded wig for $ 250, and I wouldnt have made a deposit if I knew I wouldnt be reimbursed.
I would love for The Brighter Side to reimburse me my $ 90. They should change their policy and explain to customers their agreements with the respective insurance companies prior to purchasing a wig, NOT AFTER!!! Having to deal with cancer and all that comes with it, is enough, and then to find out, that a business who is supposed to be caring, helpful and informative, takes advantage of the situation… its DISGUSTING!!! I will make sure no one I know or meet ever gives them their business!!!

This place has been wonderful to my mother since she started coming here… 13 years ago. She still comes here for some of her clothing and prosthesis. They are a wonderful, caring staff. Thank you for making my moms visit a pleasant one each and every time.

This is the only place that treated my cancer survivor wife as a person. thanks to the entire staff.