Went in 2 kids after a Saturday soccer game. They were hungry! We always think this location has closed b/c the lot is empty every time we go(rarely) but this was no exception. We were seated quickly but it went down hill from there. We arrived and were the only customers. We ordered 3 drinks and 3 personal pans. About 15 min in, another family came in and got a pitcher of cola and when ms pizza arrived at their table, we guessed they had ordered ahead. But then 25 minutes in, no waitress, no explanation. When a customer came in for a pickup, the waitress took care of them just as I walked over to check on our order. The 3 pizzas were played and sitting on the delivery rack. When I asked if she could give us our pizzas, she told me to wait(as they continued to cool). Another kitchen employee refused to even turn around to lift a finger. When I saw another customer come in for slick up, I attempted to get our pizzas and was chastised by the employees when I pointed out they didn’t appear to care about customer service. The man I can only assume was the shift supervisor«kindly» reminded me I was welcome to leave, to Which my my response was to agree. Then, I left the pizzas with serving tray on the table and walked to door with my 2 hungry elementary schoolers. Employee response was not any apology or attempt to rectify their poor service to throw in «there’s the door.» If you hate your job — leave. If you have to make excuses for your poor performance, then leave. If you can’t be a people person, find a cubicle!
Mel K.
Évaluation du lieu : 1 Solon, OH
Horrible customer service! I ordered pizza and quepapas and when I sent my friend to pick it up they told her they didn’t have quepapas which i understand not very location has everything but instead of calling me back and telling me that they made me pizza rollers. I did not want pizza rollers. Worst case scenario they should have told her when she got there and said they made pizza rollers IF she wanted that. They charged me for something we didn’t want and they didn’t give us a choice if we wanted it. They without my knowledge charged my cc for something I didn’t order. Bottom line they stole from me. I have called them over and over again for the past 20 minutes, 10 minutes after it was picked up and they have not answered when there are 4 people working right now. HORIBBLE!
Patrick M.
Évaluation du lieu : 1 Solon, OH
If you want terrible customer service and even worse tasting food you should definitely order from here.