Bounce! Indoor Inflatable Park

I’ve been to Bounce quite a few times before and always had a good experience. Today however, I attended a birthday party and the interaction I had with one of the employees left such a bad taste in my mouth that I don’t think I’ll ever go there again, and I’m still mad two hours after leaving.
We had a rough day and had arrived late, so my kids only had a little time to play before it was time to go into the party room for cake. After it was over, my kids were begging to go play more, and I felt really bad, but there was another party going on. I figured they’d be heading into the other room to have their cake soon, so I told my kids I’d ask and if so, was willing to pay if they were able to stay a little bit longer. When I got to the front desk, the owner was talking to someone else, so while I was waiting my kids went off to the far end where there was not a single person and slid down the slide a few times. The next thing I knew, an employee comes over and tells me «Your party has ended, and now there’s another private party going on, so you need to LEAVE.» I apologized and briefly explained the issue that I was just waiting to talk to the owner about. Of course she just walked off and completely ignored me – which made me even more angry, and actually made me regret even apologizing.
I have my own business, have worked in customer service most of my life, and would NEVER speak to someone like that. There’s noting that makes me more angry than unprofessional, and downright rude service from any type of establishment.
Furthermore, I’ll add that the two girls who were in charge of hosting, looked really miserable. The one who scolded me literally stood there with her arms crossed during the small down time they had in the room. Definitely didn’t give off a happy vibe as hosts for a kids birthday, and if I paid to have my child’s party there, I’d be really upset by their demeanor.
I would give one star if it were my only experience at Bounce, but only because I’ve been there in the past and had good service from the owner, is the reason I’m leaving 2 stars.

Was able to get in some open bouncing on a Sunday before birthday parties. The prices are very cheap, even for the drinks and snacks. The minimum amount to use your debit/​credit card? $ 1! This is the first bouncy house park I have seen actually have them bolted to the floor. The place is immaculate and the staff is very friendly and always smiling. This is a great place to bring your kids for a good time!

Perfect for toddlers. My 2 & 3 yr olds enjoy meeting new playmates here. Inexpensive snacks, clean, friendly staff and glad there are no arcade games! Wish the restrooms were more family and diaper changing friendly.

My daughter just had her 9^th Birthday Party here and everyone was over the moon with how beautifully everything was done. This is a treasure for busy parents to have their children’s parties here. The staff was amazing and super helpful. The place was immaculate. I couldn’t have been happier! Thanks so much to the staff for making my daughter’s party so wonderful and easy.

Nice indoor bounce park for children. 5 different inflatables for them to play on. My kids loved running around this place. It’s clean and very reasonably priced, $ 10 a child (I had a coupon for $ 5-​off) Great for yucky winter days, when you want your kids to really move around, get some exercise. It also keeps them away from their electronic devices, for a little while. Nice staff and cheap snacks/​water. Great idea!

This place was awesome the kids had a great time. The prices are great. I bought a Groupon 5 passes 25 $ I took 3 kids, the best part all day bouncing they give you a ticket so you can leave and go back. We went had lunch came back n bounced the day away. It was a good time.