Roto-Rooter Plumbing & Drain Services

Friday morning. Woke up to two leaks. With in one hour of calling my leaks were fixed and down so quickly and every step
Explained by john and his trainee Keith. Very happy didn’t have to deal
With local plumber who could have take me for a ride.

After throwing AJ Perri out of my house for price gouging. I called Roto Rooter. They dispatched a service tech within minutes and were on site within the hour. Victor (tech 1301) was extremely courteous and neat. Explained the problem and had it fully repaired with a pump replacement within a few hours. He worked neat, clean and quiet. We barely knew he was even there.
Great job. And when all done, Roto Rooter billed what we felt was a very reasonable price. Didn’t gouge us like their competitor tried to.

I called on a Sunday at about 5:30pm regarding a clogged waste pipe. I received an appointment window from 5:45pm to 9:45pm. I checked in halfway through and they were honest that a technician wouldn’t come until closer to 10pm. I received a call at 10pm that it would be another hour, but I decided to reschedule for the next day after work. My new appointment was 6:30pm-10:30pm, but they called promptly before 6pm to confirm, and my tech showed up at 6:30pm (or earlier).
I’m glad I waited for the next day, because my tech, Nelson was absolutely fantastic. He was personable, honest, intelligent, patient, knowledgeable, and funny! He did a great job and explained everything to me along the way. He told me he has had 20 years of plumbing experience, which really made me trust the work he was doing at my home. If I ever need Roto-Rooter’s services again, I will be requesting Nelson by name!
Overall, not sure if this was more expensive than another plumber, but they were there to take my call on a late Sunday afternoon, when I wasn’t really sure who would answer the phone and schedule an appointment for me. I’m happy to know that if I ever have an emergency at any hour, they’ll send someone to help. Hopefully it will be Nelson.

There was nothing positive about my experience with your company. The day that the tech was to show up, I was given a time from 7 — 11pm and he was there by 10:45. I was informed that he was running behind but am disappointed that it could not be fixed that day as advertised. Once he looked at everything he wanted to replace a few things and it would be around $ 1000.00, would come back tomorrow at 11am to fix it. By 2pm that day, no word so I called to cancel. The message did not get to him and he showed up anyway in which we turned him around. I am glad that fate worked the way it did because I had a REAL plumber come in, adjust one pipe back to help drainage and replace only one item — final cost: $ 133.75! Roto’s service was terrible, pricing terrible, professionalism terrible! I am beyond disappointed and if I could give less than 1 star I would give zero.

I used This company for many services in my home. They were fast and courteous however, I think they overcharge. They charged me $ 420 to unclog my bathroom sink drain. The tech showed me his price sheet. Their labor rate is $ 420 for the first hour. The tech was literally there for 15 mins to unclog my drain. I feel like that is just too pricy.
I also had a damaged shower faucet (small piece inside broke and needed to be replaced) took about 30 mins and cost me $ 600
Basically good service just very very expensive

Called on Sunday afternoon of July 4 weekend because a basement sink was backed up and I was concerned that it might be a waste line problem. The guy showed up literally 25 minutes after I called. It turned out there was a clog in our sewage pipe and a cap had blown off in a basement storage room which is normally kept locked. There was sewage everywhere!
The technician went from easy sink clog job to full emergency mode without missing a beat. He cleared out the entire sewage line in our house from the furthest point from the street all the way out to the municipal connection. He replaced the trap caps and did some basic cleanup of most of the water.
The next day Roto-Rooter’s Restoration crew came, first the manager to check everything out and then a few minutes later his crew showed up with their truck. It took them all day (arrived at around 10:30 and left at around 7pm) but they got the basement completely cleaned and sanitized. This included moving contents of the store rooms to an unaffected part of the basement and tearing up and removing a hardwood floor which had gotten contaminated.
They also dealt directly with our insurance company to get the claim started and will be here when the adjuster comes to inspect. All throughout this ordeal I felt like I was dealing with a professional organization with a lot of experience in dealing with this exact situation. The restoration crew explained exactly what they were going to do and gave me progress reports during the day. At the end they walked me through and explained what to expect next. They treated our belongings with respect and care.
As for the original service call to fix the clog and overflow, I felt that the price they charged was fair based on the situation and the amount of work the tech needed to do.
This review probably reads like an ad for Roto-​rooter, but I’m just being honest. If you read some of my other reviews you’ll see if I’m not happy with a business I have no problems in detailing exactly where they fail.

Called and arranged service between 5−7pm. By 9pm they were still saying 1 hour so I cancelled. Apologies don’t equal customer service

Our sump pump gave out on a Saturday night and although we called a dozen companies of all sizes, many who said they gave ²⁴⁄₇ service, and left messages for the others; RotoRooter was the ONLY company to have someone answer the phone, which they did immediately, set the appointment, and sent me a detailed confirmation by email. The other companies never even called back today (it’s 18 hours later) What kind of emergency/​weekend service is that?
So we were glad the Roto-​Rooter plumber came out (Pat, I think), installed a new sump in the foot of water (the old one was 13 years old and had broken down before), and drilled a tiny hole in the PVC pipe per the installation instructions, which should have been done by whoever installed the old one or those who’ve serviced it but wasn’t. We have a hydraulic backup pump to install but we appreciate that he told us he didn’t have the right hookup equipment and experience (honesty) but tried to contact other RR guys who did. Polite, nice guy.
The only reason why I didn’t give 5 stars is that we called on Sat at 11pm and while they said they could get someone here between 9 – 11 am, they pushed it back to 1 – 2 pm. The water was getting close to our furnace opening. But they were the ONLY company to respond, so I would use them for scheduled repairs and would definitely give them another shot at emergencies.

My girlfriend moved into a rental home in Livingston, NJ. Several days later she noticed the drains backing up and called her landlord who, in turn, called Roto Rooter in Somerset who also serves Livingston. After replacing part of the sewer line that goes to the street, the technician informed us that the entire thing would need to be replaced. In retrospect, I am sure that it did. However, the charge for the work was over $ 26,000. That’s right, for less than a day’s work, they charged her what I later found out was a ridiculous fee. The length of pipe was probably about 30 feet and needed to be tied into the main sewer line but the work was completed in one day.
Since I wasn’t paying for it and we needed it done quickly, I really didn’t care what they charged. However, we had a similar problem in my office the following week and the company that came out said that in 50 years of business the only time they did a job that expensive was a line over 100 yards long that took them close to a week. They estimated the job at $ 6,000 max. Complete rip off.

This was our second time using Roto-​Rooter and just like the first time they were great! Called in the morning when we discovered the problem and had Pat out around 1030ish, just as they told my mom at the initial call. Plus, the office called one more time around 9 to confirm and say it was probably more like 11. They maintain contact and keep you up to date. Pat was great, very kind and welcoming to questions. He knew before he walked in the door what the problem appeared to be. We are very happy with the service we received and our questions were answered with confidence and quickly. No sarcasm or condescending tones, unlike other servicemen I’ve dealt with. I would recommend RR for any plumbing problems. They are fast and efficient. Great Job Pat!!! Thank you!!!

Came quickly. Resolved the clog in a timely manner. The technician was very polite and friendly and not pushy.
Will call again in the future if we need assistance again.

Needed a hot water heater replaced. The earliest they could come out was the next day. The plumber was friendly, got the work done in within his estimated time frame, and cleaned up after himself. Overall I was satisfied with his work.

I liked what they did — it took the guy 2 minutes to fix my overflowing sink; but the charge was outrageous — $ 200! Now when I think of it, my bankers & attorneys don’t charge that much for 2 minutes worth of work, plumbing has got to be one of the most profitable businesses.

I’ve used Roto-​Rooter twice in the 5 years I’ve lived in the area and had a good experience with them both times. I just had to have my mainline cleared and they came out on a Saturday night and charged a reasonable rate and got the job done.
The tech Rod, was courteous, professional, and thoroughly cleaned up when he was done. I usually prefer to use local owned business’, but when I called one of the local plumbing/​heating/​ac places, he recommended I call Roto-​rooter since they specialize in drain clearing and they’d be cheaper. I’m glad I made the call.

I called roto roter for a plumbing problem as i had failed to fix it myself and didnt want to wait anymore… the flush tank was leaking so i had shut it off for 2 days. I had tried everything… replaced all the flushing mechanism, the water connector from the wall, gaskets etc and it was still leaking. The roto roter guy tried to sound it was a big job and really didnt need to change anything of what i had done. All he had to do was just tighten it slightly. Basically like 10 mins of work. And the charge… drum roll…$ 300 (in their favor that was the estimate the guy had given to install everything). What a waste. The right cust service thing to do would be to charge $ 100 and admit they didnt do anything. Not calling them again like i never call Gold Medal after they charged me $ 250 for using a snake to unclog the toilet after humza threw in somethung. Oh well. Whatever, easy come easy go :)

Roto RipOff! My main line clogged and flooded my basement on a Sunday. Called them to come out and snake the pipe for me. They said it was going to be $ 400 to camera the line to make sure there were no breaks in the pipe. They did the camera said the pipe was snapped right outside my house and he needed to get a crew out on Tuesday to replace the line for $ 4000-​$ 8000. He then said he would try to snake it for «free» so i could use the water in my house until they could replace the pipe.
The plumber was unable to snake the pipe b/​c the break was to bad. They tried hard to get me to sign off on the replacement (said if i didn’t commit that night the crew might not be able to come until later in the week) and i told them i wanted a second opinion before doing anything.
I called a local plumber the next day and explained the situation to him. He brought a heavy duty snake into the basement and broke through the clog in 5 minutes. I have not had an issue since. AND it only cost $ 250!!!
I called Roto to tell them and they said they would review the tape and never got back to me.
Will never use there service again.

Do not bother calling these people. I called them to ask for an estimate on a kitchen faucet installation. They proceeded to tell me that they cant give one over the phone and that someone has to come out. So I had someone come out.
The guy came out, looked at the job, and proceeded to tell me that he couldn’t give me an estimate because he didnt know what kind of trouble he would run into while doing the job.
Now excuse me for being naïve, isn’t that the purpose of an in home estimate? When you call the 732−545-XXXX number back to complain, they hang up on you.