Public Storage

This location is new and super secure. Always seems to be enough free carts to use and a great location. Rhonda and Shantee are super helpful and friendly. I would recommend this location.

I do NOT recommend doing business with this particular Public Storage (PS) facility on 50 Middlesex Ave, Somerville, MA. I reserved and confirmed a small storage space through the general toll-​free number 1 week in advance. The woman who helped me was incredibly helpful with excellent customer service. So, I expected this whole experience to be just as smooth. I even received a call that same day from someone in the Somerville facility who again, confirmed my reservation for the unit and the rate as well as the date and time of my arrival. I was pleased especially since I was traveling cross-​country to move things into storage.
A few days before my arrival, I received a phone message from Amy and later another woman from this facility letting me know that my RESERVED UNIT was no longer available and that they could not find another unit. I spoke with them to find out what had happened since I had a confirmed reservation, and they simply told me that a «walk-​in» customer had come and they rented it, that my reservation was simply a «place holder» that it was not a «guaranteed» reservation and that they no longer had a unit in my size or price point. She said they had bigger units for about $ 20+ more per month. Not acceptable. All she could could say was «oh well» that that’s how they do business and that there was nothing else she could do. I asked to speak with a manager; she gave me Andrew’s (district manager I believe) number. Left him a message.
The disappointment continued when I heard back from «Drew» as he restated what his rep had told me and made no effort to make any type of amends for the incredible inconvenience. I explained that I was flying from California the next day and he, again, said that they had larger more expensive units available. I asked him to find me the same size/​cost at another PS facility in the area; he checked but said there was nothing available in the size/​rate I had reserved. The least he could have done was to offer one of the other units in his facility for the same price I had reserved. Nothing…
I attempted to write a review on the PS storage website, but was unable to. I contacted the toll-​free number to guide me and the rep was surprised that she couldn’t find a link either. She checked and was told that «corporate» posts the reviews… to contact them… I now wonder about the glowing reviews for that facility on their website. This rep stated that giving up reserved units is NOT «corporate policy» and that she would escalate my complaint to her manager and Drew’s Manager in Massachusetts.
Unacceptable customer service and appalling business practices at this Somerville facility. Did not rent and will not rent in the future. Just beware that having a reservation is not a guarantee that your unit will be there when you arrive — at least at this facility.

Surprise fees, huge 20% annual rent increases, non-​working elevators… uggh.
At Public Storage in Somerville, the pain starts when you sign up, there’s a surprise fee for insurance that they insist you add on. Adding fees vs. the quote they show on the web is just slimy.
But I went ahead anyway. Public Storage takes advantage of your need to get things into storage ASAP. I should have gotten the clue, but sometimes I don’t …
So then after 1 year — a 20% !!! rent increase. I’d asked the manager when I rented the unit what rent increases would be like, because I know Public Storage knows they have you stuck once you move your stuff in, and takes advantage of you. Funny she didn’t mention 20%.
And sure the place looks great, so far — but the elevators are a disaster. Lately only one of the 2 elevators is working. That’s a huge time waster, turning what should be a quick visit into time wasting torture.
The elevator system was designed by some sadist, even when they work they are impossible to use. Only one person can go up at a time. If you don’t enter your code and get your stuff in the elevator in about 5 seconds, you have to start all over again. I appreciate security, but they can and should have something secure and workable.
Public Storage in Somerville gets my MESSED UP! award.
I thought this place was pretty cool, shiny and new a year ago, but I would definitely NOT recommend this to my friends.

This place is fantastic! Great prices, super clean, super secure (you have to enter a security code three times before getting to your unit, and the elevator will only take you to your floor). The people who work here, especially Lisa and Crissandra, couldn’t be nicer. I used to go to an old, dingy, expensive storage place… so glad I switched!