Your Move

I was referred to this mover by the MIT furniture exchange. They said that YourMove was excellent. I was happy about this, because it is always great to find a good mover!
What happened over the next week and a half was discouraging. I told them that I had a very restricted schedule (because I am a teacher). I cannot leave classes just because I have movers coming over. We tried to find a time, but it was hard.
Eventually I asked my boss for a favor so I could get a time that would work. He let me out of a faculty meeting. This was a big favor. I worked hard to meet these movers halfway!
But then on the day of the move, the movers called to say «Hey, we’re done early today. Can we come to your place now?» It was TWO HOURS BEFORE THE AGREED TIME! I had to teach my class! What the hell?
Who do these people think they are? I should leave work two hours earlier than OUR AGREED TIME just because it was MORE CONVENIENT FOR THE MOVERS?
I tried to reach the dispatcher, Judy. I called her twice, but she didn’t pick up. She claimed that she called me twice, but my phone said she hadn’t. My phone ALWAYS picks up the missed calls. Her movers were certainly able to reach me via the same number.
Judy said that she COULDN’T SEND THE MOVERS AT THE AGREED TIME BECAUSE SHE «DIDN’T WANT THEM WAITING AROUND FOR TWO HOURS.» She said that over EMAIL. WHY ARE HER SCHEDULING ISSUES MY PROBLEM? It is not my problem! A DEAL IS A DEALl! I CALLED IN A FAVOR FROM MY BOSS SO I COULD BE THERE AT A TIME CONVENIENT FOR THE MOVERS, AND THEN THEY DON’T SHOW UP???
Too bad, favor wasted, because YOUR MOVE MOVERS DIDN’T WANT TO DO THEIR JOBS.
When I talked to Judy on the phone, to her credit, she apologized tepidly. But she also said that nothing could be done about it. She made it seem like SHE was doing ME a favor by agreeing for such a late move time (4pm to 5pm). «Movers start early. The work hard and they finish early.» She said she worked really hard to find a time for me, she really did me a favor. Great, that would have been nice IF THEY HAD SHOWN UP. You said 4−5PM, BE THERE AT 4−5PM! AND DON’T ACT LIKE YOU ARE _​DOING_​ME_​A_​FAVOR_​BY_​DOING_​YOUR_​JOB!
Who do these people think they are?
I cancelled my order. I will not be using them. I will be using someone else. This is flabbergasting, unacceptable. I can’t hand over money to people who do such a miserable job with their customer service.
Use someone else, someone who actually cares about their customers. Judy lost my sale, and broke a promise just because she can’t schedule properly and because she didn’t want to have her movers «sitting around for two hours» because she didn’t have anything scheduled for them. Maybe she saved money by doing that, but she made me a furious fucking customer. I will make sure none of my friends ever use this service. Nice job, guys.

They don’t tell you the terms of the contract before you reserve the movers — our movers only worked one hour despite charging us for two, because some of our furniture was not on a list — on the phone we were not told the list was a contract but that it was an estimate. We were charged for an extra hour of work and they refused to even move our bed out of the room.
Also they charged us for 15 minutes travel each way to get from their office to our apartment — we live on Lincoln parkway, this is literally three blocks from their office at 19 Adrian street.
Edit: they called back and refunded us a half hour but still did not move our bed, I’ll give them back a star for that.

Update: After I reported my previous poor experience, Rick from Your Move contacted me and personally came by my house to refund the extra $ 15 that I had been inappropriately charged. The gesture is appreciated.

I am about to use this company for the FOURTH time.
They are consistently kind, cautious, and quick. Two of these moves involved a piano. Yes, a piano, and it was a great success. Also they are a reasonably priced, small, local business, and this shows through in my interactions with the owner and his employees, which is a very good thing. I could not ask for a better experience!
I am reviewing them now, before an upcoming move, because I am a jerk who promised them a great review after my last move and forgot to do it.

My wife and I have used YourMove for two moves now. The most recent one was from a 2^nd floor apartment in Somerville to a single family home in Lexington. The team was able to complete the move in just under four hours. They showed up early, were professional, and exercised great care while still moving very quickly. I would definitely use them again.

BEST. MOVE. EVER. They showed up early. They were unbelievably nice. They walked me through the contract (no sneaky business, no crazy fees). They moved my furniture in record-​setting time. They placed my things in the correct room, in the intended place and even gave me a bit of room behind big pieces to allow lamp cords and cables to be connected. They hoisted my eight-​foot couch up two flights of stairs with incredible grace and zero complaints. They didn’t leave a single scratch on my hardwood floors or track dirty footprints over the carpet. They even offered to help me assemble my bed after they’d finished (ahead of schedule). After all was said and done, I came out $ 50 less than estimated.
While I hope I don’t have to move again for a long time, I would call these guys back in a heartbeat if I had to. Amazing all around.

I used Your Move to move from my apartment in Boston to my new apartment in Cambridge. I set up the move with Judy over the phone and email. She was great at responding to all my questions promptly. On the day of the move Leo and Chris came to do it. They kept in contact to let me know when they would arrive. They quickly and carefully packed all my belongings into their truck. They were also very careful moving into my new place taking care to not scratch the wood floors. The move was quick and without any issues. I would definitely use True Move again. Their rates were very competitive. I decided to go with them because they had the best rate and they were available. I hope that Leo and Chris will be the movers I get the next time I need to move. Highly recommended.

Everyone at Your Move Inc has been great to work with. We sent in a request online and the manager, Rick, was kind enough to stop by our apartment and give us a quote. He estimated a 4 hour move if everything goes well, and that was right on mark when they actually came and did the move. Actually, the move took just a bit more than 3 hours, but they include transportation in the charge so it evened out to «4 hours», which included them driving to our place form Medford. The rate was very reasonable and came out to about 500 $ (I’m sure this will vary widely based on amount of stuff, time of month, distance between locations, etc).
Asides from the price we paid, Your Move was able to bring in the X-​factor that makes a real difference: courtesy. The guys that actually moved our stuff were very professional, kind, and easy to work with. Before starting, they took another look at our boxes and furniture, asked a few questions about the details, and were quickly on their way. They covered all of our furniture with a thick cloth to keep it from denting, and tied up wobbly furniture to keep it intact. When it came to unloading at our new place, they offered to place everything pretty much exactly where we want them.
The guys at your move were hassle-​free and friendly, and the price was affordable; we’ll definitely go back to them when another move looms over heads.
And a quick tip to potential employers: have all your stuff packed completely before they arrive. It’s best to spread out the weight of your things over many boxes instead of having a few really heavy ones and a few light ones. In fact, try to keep the bigger boxes lighter and the smaller boxes heavier which makes it easier for them carry (although, they can probably handle anything you throw at them).

These guys were great and very reasonable at the same time. They carefully wrapped all my older furniture to avoid any damage unlike another company I used last year. I will certainly use them again and highly recommend them. They were also very pleasant to work with.

Your Move made a great impression on us. Unfortunately, they had the wrong street name and did not come to the right place, delaying our start time by half an hour. However, they did not charge us for the lost time and I was so impressed overall with the rest of the move that I cannot fault them for that. (No one has ever heard of that street anyway…) They were very professional and friendly, went above and beyond in taking care of our stuff, and made the whole process way less painful than I was expecting.

We used a team of three movers from Your Move. They were polite, friendly, and efficient. I couldn’t believe how fast they loaded and unloaded the moving truck, while being careful not to scratch the walls and floors with the furniture. I will definitely use Your Move the next time I move.

I owe these movers for my transition from a user to a contributing Unilocaler.
I first came across these guys when they moved our newly bought furniture from the MIT Furniture Exchange (review coming soon). They are the preferred movers for that place and charged a real low rate.
However, when I had to move from Brookline to Cambridge, they were not my top choice. That was Fabio Movers, as they were based in Brookline. But I could not get a date (this is Boston and I was moving during the moving season).
Anyways, I called these guys up and Rick (a real big guy!) came down for a survey. Took a deposit and told me to expect his team on moving day.
Moving Day: They were there, ON TIME! The move was accomplished real fast. We were planning to accompany the them in a cab (no car here) but they offered to give us a ride. So, we left Brookline in style — in a moving truck!
I won’t be moving for the next two years but when I do, these are the guys.
Things to know —
— They take a $ 100 deposit to confirm the arrangement.
— Charge from base to base.