Kohl’s

I haven’t been the biggest fan of Kohl’s, but my husband tends to go here first for jeans and work pants. They do have a great selection of Essie, which is where I headed and was greeted by the BEST sales associate. We spent the next 30 minutes looking through lip glosses and lip sticks as well other selections in the cosmetics department. He was super helpful and great to chat with, very knowledgeable of all the products and brands. The prices don’t seem to be discounted too much for the brand name items, but I was able to find a pair of Rainbow knock off flip flops for $ 5!

An «A» for effort on manager Megan’s part but a D for customer service overall. My daughter was treated so poorly when she tried to check out, that she called me from their parking lot when she was finished. I phoned the store and complained and spoke with Megan. She asked my daughter to return and did her best to make everything better which included refunding an $ 80 purchase and giving her a discount to make it all right. My 17 year old said Megan seemed genuinely nice. However, later I saw that we were charged twice for the purchase on my ATM/​Visa card. I drove 30 minutes back to the store today and spoke to Melissa. She basically told me that the $ 80 had been given to my daughter and that nothing could be changed, that I should speak to my daughter as she had received the cash. After I waded thru this accusation she sighed and said she could ask for a security investigation to be opened, however her accusation hung heavily between us. Furthermore, Melissa was leaving for lunch and would pass it on… she went to speak with security. She came back to the counter quickly, stating that it had been their mistake and the additional $ 80 would be refunded directly. She apologized and I told her that I felt she had accused my daughter of lying/​stealing from me. She breezily said it was the paperwork. I do not think this young lady is mature enough to work customer service. Despite Megan’s efforts, I will not be back.

The best kohls I’ve ever shopped at, every employee greeted me. They were super friendly and genuinely appeared to enjoy their job. I’ve never experienced such great customer service. I live in riverbank and I had forgotten my 30% off coupon at home and when I informed them of it the said «no problem, we will take care of you». They are amazing and every time I head to Sonora I make it a point to shop here. They are 100 times better than the one in riverbank.