Vic’s Towing

Thank You so very much Vic’s Towing, Inc. You saved the day. Thank’s for the prompt service.

I have never reviewed a towing service before, but I can assure you if you break down or need auto care, Randall S. Selesia Sr and his sons will take care of you. Last month, I was heading to Camp Mather on the edge of Yosemite with my wife and kids. Our car broke down in between Oakdale and Sonora at sunset. We called AAA and they sent out a courteous, kind, and efficient driver and Randall himself showed up.
We had been looking forward to our camping trip for months and were pretty upset about this turn of events. When we got to Sonora, Randall and his sons COULD have left our car, packed to the gills with our gear, bicycles, etc. in an unprotected lot and look at the problem in the morning. We were completely vulnerable and we could have been charged an arm and a leg. We could have had a sleepless night wondering if someone was going to break into our car, steal our stuff and bikes, etc.
Instead, Vic’s Towing and Auto Care jacked the car up and discovered that Jiffy Lube had neglected to screw the oil drain cap in tightly. That’s why my car suddenly billowed out smoke, almost catching on fire… Thanks Jiffy Lube. Despite my attempts to prepare for the trip, a simple error created this nightmare. Randall ran some tests, gave me an oil change, was so kind to my kids and wife and got us back on the road, saving us a night in a hotel, renting a car, etc. We made it to camp that night, albeit late, but I have never seen a more kind, honest, proactive and knowledgeable towing service (and yes they are an auto care garage too). Randall only charged me for the oil change. $ 33.89. Unreal. Vic’s Towing service turned a bad and annoying scenario into a positive experience. If I am ever in the area again and have car trouble of any kind, I would not hesitate to go back. And by the way, my engine was saved because I pulled over in time. Had a mechanic back in SF check the engine and it is A-​OK. So in hindsight, Randall and his son’s assessment of our engine was spot on telling us it was safe to drive. Thanks Randall! You and your sons are the best and frankly the best customer service I have seen in a long time and I live in SF, eat out, etc. Seriously, you are stand up citizens!