Bellows Plumbing, Heating & Air

Jason did a great job of quickly and efficiently flushing my hot water heater. He tested all our plumbing and gave our house a clean bill of health. We talked about several potential issues and he gave me good honest advice. None of the issues were in need of repair at the current time. Best of all he didn’t try to upsell me on fixes I didn’t need. Thanks Jason.

This is my second review of Bellows because they are consistently fabulous. I bought my house in 1989 and have been using the wall heater that came with the house.
Since then it has deteriorated to the point that I no longer felt safe having it in the house.
Kevin from Bellows came out on a Wednesday and did a thorough inspection and reccomended a replacement heater. We discussed options and he worked with me on finding a heater that would meet my needs and not cost a fortune.
Michael arrived on time on Friday morning with the new heater. He had the old heater out and the new one in very quickly, while thoroughly checking that everything was working right before he left.
Kevin and Michael are professional and helpful. They are very thorough and make sure everthing is running correctly before they leave. They are also very personable and easy to work with.

Have used Bellows in the past. Nik Lewis arrived promptly, and quickly diagnosed, and repaired my plumbing problem The Bellows rate is the best in the Santa Cruz area.
Nik could not have displayed more professionalism in correcting my plumbing dilemma.
Thanks to Nik and Bellows. Both are highly recommended!

We had an Air Conditioning unit installed by them thru Costco. One price complete, no adders, no surprises, just right! And we got $ 500 from Costco to boot!

First impressions matter. I contacted Bellows via telephone to inquire about some service work on our furnace & gas fireplace. The lady that answered the phone very quickly advised me they were booked out & couldn’t do anything for us. She gave me every reason to believe that they were far too busy & somehow annoyed by being bothered with answering the telephone. Very matter of factly abrupt, with no referral. Pretty cold phone call (just like our home is right now). I’m glad Bellows has such a great customer base that they feel no need to try & obtain future customers, or at least work with a caller on a referral. Not a great way to run a business Bellows. I wonder how many business owners realize how important that initial contact with a potential customer can be? Like I said, first impressions matter. We’ll be finding someone else.

We have used Bellows on a few occasions and have always been very pleased with their work. First was a big job replacing gas lines. Their bid was $ 1000 less than the other guys and the job was done quickly and efficiently. More recently we had them back to deal with hot water in the toilet tank?!? Richard found the issue immediately and got us back on track. Everyone we have worked with has been personable and professional. Bellows is definitely our go to for plumbing and heating.

These guys have been great. Matt has helped us numerous times and is a wealth of knowledge for issues we had with plumbing and heating. We had an older wall unit heater that other companies had told us was impossible to fix due to dated parts. Matt fixed the offending issue in the manner of minutes. Great job, I’ll be using Bellows again!

With rental property in addition to my residence in Santa Cruz, Bellows is my go-​to plumbing and heating company. They are responsive, conscientious and friendly, and best of all, their work is done quickly and at a reasonable cost. I’ve used them for four separate projects in the past year, and couldn’t be happier with the results!

Jeremy came out to perform a routine maintenance on both of our old Lennox furnaces. One furnace wouldn’t come on. It’s 26 years old and I had another highly rated company perform routine maintenance on it earlier this year. He quickly determined why it wouldn’t come on. The other company forgot to turn it back on. Jeremy easily could have tried to talk me into an expensive new furnace. This is my second positive experience with them. A few years ago Danny put in a new water heater over a holiday weekend and got it covered by the new home warranty. Great experience!

Incredible team of local workers who stand by their work. Not the cheapest in town but absolutely worth it because of the customer service that they have.

Doing business with this company is not worth your time or effort.
Called Richard the technician came out and my old furance needed a few parts. Waited all day no call, called the next day was told he was out sick but they would have him give me a call.
Trying to move things along I did a Web search and possibly found the needed parts so I email the info to Richard. Still nothing the next day so called again and the response was he was catching
up on email to expect a call shortly. Half the day goes by still no call soooo, I call again. Now I’m told he’s out in the field but she will relay message for him to call. Well guess what
still no call thus the very bad review. Respect yourself and other companies who really care.

I’ve had great service from Bellows on several jobs large and small, including installing a tankless water heater to repairing a pipe in the yard that tree roots had grown into to moving a gas line and pipe for our kitchen when we remodeled. Everyone who has come out has been professional, courteous, and did a great job… the problems were solved, and are still working well today. Will use them again, no question!

I just want to caution readers about one thing. Requests for «free» quotes become $ 100 service calls before your eyes! Twice I’ve fallen for the same thing. To get the «free» quote, twice the technicians needed to take things apart in order to provide an accurate quote. Next thing you know, they’re trying to fix the issue and can’t. They leave explaining how much to fix the issue, but would like $ 100 today for trying to fix the issue today. This amount will be deducted from the total cost if they come back to finish the job.
If you really want a free quote, make sure you specify you won’t be paying for this trip out no matter what. You only want a «free: quote =)

Helpful, professional, and efficient! They helped figure out the issue when others couldn’t. Gave me correct information and did a great job.
Thanks!

Furnace install. Looks great and works great. They improved a few things that were out of code from the old 20 year old furnace installation. The installer did more than the minimum required for the job and it is all top notch work.

Update. Our shower backed up and a fine gentleman from Bellows came out. After trying to up-​sell me on some package deal before even looking at the problem, he put a camera under the house and said:
«Yep, you have a big root blocking the pipe. It’s gonna be a big job to get that out.» This was under the house where there are no trees for 50 yards. He scoped a bit further and the water started to drain through. «Ahh, there’s a crack in the pipe down near the street. It’s going to be a pretty big job. We’re going to need to get city permits, tear up the sidewalk, replace the pipe, etc. You should take care of it right away. » I asked if the crack had anything to do with the recent water blockage. «No, but it may collapse in the future and cause a blockage.» Hmmm.
As he was calculating the bid for the cracked pipe, he asked me what I did for a living. What the heck does that have to do with it? It shouldn’t matter. After telling me it would be over $ 3500, I asked him about the tree root blocking the pipe earlier. «Don’t worry about it, it’s fine.» WTF? I paid the $ 100 for him to come scope under the house and denied the other work.
Here’s what happened. He probably unclogged the pipe with the camera. At that point, the job was done. Instead he made up some BS about an urgent tree root problem that later in the conversation became «No big deal». He then pressured me into a monstrous job, unrelated to the blockage, that needed to be done urgently.
Yes, I’ll probably replace the crack. But not right now.

There is definitely a reason Bellows is diamond certified! They are professional, punctual, efficient, and friendly. They have a passion for Santa Cruz and it shows. They replaced a sewage line outside my apartment in what seemed like no time at all. Whenever I have any pluming issues I will definitely be calling them back! Thanks!

I am impressed by Bellows’ wonderful customer service, plumbing service and promptness. Every step of the way from getting a quote to completion of fixing several plumbing issues we were having was easeful. Their pricing was also very competitive but the big reason I will use Bellows in the future was that they obviously care about being friendly AND professional. Two thumbs up!

I have used Bellows plumbing, heating on 3 occasions in the past year. John Hilberath was our service person each time. His work was top notch, and price fair for the work done. I would recommend them as an ethical, efficient, knowledgeable plumbing and heating company.
Bruce H.

I was referred by Surf City plumbing, they were too busy.
I called Bellow’s on a Sunday morning for a shower/​tub that wouldn’t drain at my elderly parent’s 60 year old house.
John Hilberath called back right away and then came out. He identified the extensive problems with the old plumbing, gave me a full estimate and promised to be back the next morning with a full crew and all the materials needed.
He was true to his word, did amazing work and even found other problems and fixed them free under the original estimate. They were respectful of my parent’s and their home. They were so professional and competent! I’m going to have them back to flush and service the water heater and clean the furnace and furnace vents.