Oil Can Henry’s

Been here quite a few times. Decent service but I just sent my son for an oil change on one of our cars and they up sold him service to the tune of $ 150. That’s the last time they get any of my business.

The young adults who are in charge of changing your oil at this place get bothered when the customer asks them a question related to what they are doing. It has been twice with the same people that they do not tight my oil filter good. As a result of this my oil leaks in side my garage, which is hazardous, however they do accept their mistake when i had called them and they did resolved the issue, but my main concern is that it has happened twice, and naturally based on my experience i think it has to do a lot with how distracted they get with their peers (co-​workers) when they engage in conversations that make them lose focus when working, and can potentially be uncomfortable to the customer. This place could be an awesome experience for everyone if the employees start showing that they genuinly care about their customers. It only takes one negative experience to have a negative impact on the business long term if they issue is ignore.

Very fast and friendly. They didn’t have any history on my car so they suggested a lot of things to be done but weren’t pushy about it. They also made sure to show me the new oil after it was put into the car. I will be returning here for additional services :)

I’ve always gone to Oil Can Henry’s, but it was my first time at this location. The posted hours say they close at 7pm. I showed up at 5:50pm and they said they were closing early (6pm) because they changed the hours. When I told the guy It was 5:50, he said they couldn’t take me because they had to ‘clean up.’ Horrible customer service. Not only are you not honoring your posted hours, but you won’t take a customer before your ‘actual’ closing time? Won’t be returning.

These guys are great! Friendly, efficient, knowledgable, and made reasonable recommendations without trying to up sell. And I like their hats and bow ties.

They are so nice there! I drove in at 4:50pm for a smog check, which they don’t do, and instead they checked all my fluids and topped me off. No charge! They found that I had no radiator fluid. What a lifesaver!

I go out of my way to go to this location because Ricky and his crew are always helpful, honest, and go the extra step to make sure my car is taken care of. I recommend this Oil Can Henry’s location for anybody in need of great service!

Ricky the rockstar does it again! I love going to a place where I feel like I’m visiting friends. Getting your car worked on can be intimidating, but not here. They talk to you like you’re a friend and they make great recommendations based on your needs not the needs of the business. While your car is getting worked on they keep casual conversation about family, current events, or car care. No awkward sitting in your car in silence while it’s being worked on.
I’ll keep coming here again and again and again like I have for years because of people like Ricky and this whole crew.

Just got my oil changed from these guys 45 seconds ago. When selecting oils, they listed a GM oil standard that states it requires synthetic for my Yukon. After I trusted them and agreed to the service, I looked up the oil standard on GM’s service site, and found that the standard had nothing to do with synthetics. It was all just a scam to get more money out of me. While browsing the GM service site, they attempted to change every other fluid on my vehicle, including the rear differential. They also claimed by brake lines had a leak in them. At the end of it all, I told Manuel about the standard I had found on the site. He seemed uninterested and said he would tell his manager, but they just did what the computer said they should. Glad to see all my local mechanics aren’t actually skilled, just reading a computer screen that seems determined to rip me off. I can only assume that all Oil Can Henry’s will try and rip me off, since their computer systems are all linked. Very disappointed. All I wanted was an oil change, instead I got a colonoscopy. Thanks for nothing Henry.

I’ve been here 6 times. Service is always very friendly and fast. The guys and gals work like a well oiled machine. Very professional. Fidel remembered me even though I’m only there about once in 6 months. You don’t get that very much anymore so it’s cool when you do.
I do like that I can sit in my car while the work is done. I use the time to check the car owners maintenance schedule and put notes in the log book.
I see people complain about the up sells at OCH. Well this is how I see it.
OCH has a great computer system that lists the maintenance schedule for every vehicle. They take your make, model and mileage and the system tells them what maintenance needs to be checked. If you don’t want it done by them just say so and they say «Okay». I’ve never felt pressured by them to buy anything. Besides, my air filter is always dirty.
It does cost more but for me it’s worth it. 20 – 25 minute oil change and I don’t even have to get the bottoms of my shoes dirty. Thank You!
Now if they would only rotate tires I’d give them 6 stars.

They finally carry several brands of oil here so I give them a few stars for that. Cost me $ 105.00 for a 92 Mazda Miata with synthetic blend. Only reason I went was because they check and top off all other fluids which I’m too lazy to do. If I didn’t need all that done and just the oil only would have done it at home for $ 25. There prices are pretty steep.

Two reasons why I am giving 3 stars:
1. I called five minutes before coming to check the wait time (I’m very sick and wasn’t going to come if there was a long line). They told me no one was here and it’s been dead all day. I pull up and I’m the 7^th person in line. I wish they’d have been honest, I would have just have come back later.
2. They insisted my truck requires synthetic and I know this to be absolutely false. I asked why the dealership doesn’t suggest synthetic, and they said because they don’t want to be responsible for my vehicle of anything goes wrong. Synthetic costs 2X as much, isn’t required, but it’s all they’ll do. So after waiting an hour, sick, hot and mad, I just paid for it…
3 stars instead of 4 because the employees were courteous.
I won’t return.

I was very disappointed with my visit to Oil Can Henry’s. I was recommended here by a friend and was very happy with the idea of the drive-​thru convenience at a reasonable price. However, what I was told would be a 15 minute service turned into a 30 minute service. While my car was being serviced by employee Luis, another gentleman who he seemed to know from regular visits, drove into the garage and Luis began servicing his car instead of mine. I waited patiently for about 10 minutes until I had to let him know I was in a bit of a rush and needed my car to be attended to. Other employees even asked Luis why he was helping the other customer instead of me. My experience was extremely unprofessional and I will certainly not be returning here.

This is hands down one of the nicest businesses we have here in Santa Cruz. constancy is huge!!!
I love when business owners care about their customers and their staff.
I drive in and I don’t think about anything. They know what my car needs and I love that I don’t have to keep track of anything. I just relax and let they crew take care of my car.
Its should also be noted that I save about $ 35 dollars on my oil change here. BMW stuff lol
Thanks guys

Went here out of desperation — forgot I needed an oil change until it was way overdue.
You have to constantly battle up sell tactics. Annoying.
Avoid these people.

I really wanted to like these guys but they were total jerks. The guy arranging my service seemed to think he knew what my 1995 Mercedes needed better than I or my mechanic did. Multiple times he tried to up sell me on things I told him would not be good for my car and each time he acted like I was an idiot for not listening. Then when I asked about my coupon he was very rude in pointing out that in very fine print it mentioned it would only be good for the pricier service, once again acting like I was an idiot saying things like «it says right there this is only good for synthetic oil changes, it’s written right there»! Yes I missed that but don’t be an a-​hole about it.
Overall I just felt like I was really bothering him and it wasn’t fun. Now I can say that I have also been to an OCH in Oregon and they were fantastic, so I hope it was just this location and not a trend.

The workers tried to push me to buy annoying products that I didn’t need. To make up for this, they gave me a free paper (USA Today, boo) and wore cute hats.
For what I paid, not worth it. GO somewhere more localized.

I haven’t even had my car’s oil change yet and I already love this place! Had appointment at a shop today (won’t mention where) and when I arrived I was told they do not have the parts to service my mini cooper. Lucky for me the service gentleman told me to come to Oil Can Henry’s. The impressive customer service given to me by Fidel over the phone convinced me to motor on over. There is a line but the gentlemen at work are keeping me entertained enough to help the time fly by. I am already so impressed by the level care I am seeing the employees give to other customers. Like I said, haven’t even had the oil changed yet and I already feel like a customer for life!
Very impressed to sit right in the car and to have Ricky giving me a play by play of what he is planning on doing and what the results are. Simple put awesomesauce! Officially, customer for life!

I had an excellent first experience here today. My oil light came on after a year and a half without getting it changed — yikes! I drove over at 9am on a Tuesday and was able to get serviced right away.
As other folks have mentioned, the pluses included the newspaper, waiting in the car, and seeing what was going on through the cameras beneath and in front of my car. The employees were extremely knowledgeable and friendly, and though there was a lot of upselling going on, my technician explained to me exactly what each step would entail and how much it would cost. I did end up going for a clean-​out fluid since it had been so long since my last oil change, and I was able to use my Unilocal check-​in coupon to get $ 5 off.
What a great place! I won’t be going anywhere else. :)

I was stuck in Felton with no coolant in my car, and needed to get an Oil Change as well, ON A SUNDAY. It was ridiculous trying to find a decent place to go to in Felton –Santa Cruz– Capitola area. Ended up coming to Oil Can Henry’s because I needed to add coolant to my car ASAP before my drive to SF in the morning.
The service was prompt and professional. They were really thorough in checking out my car — testing battery life, checking fluids, etc. They did the job, and although they did try to upsell me on different products, I just told them no, and they completed the process pretty smoothly.
It’s good to know that I have a back up place to go to for these types of services.