Staples

The Copy and Print Center completely messed up my order. I dropped off my materials on Friday, and asked if it could be done by Saturday. They said no, but Monday would work. That was OK, but I got a message on Monday evening saying that the associate had only scanned in the front side of each page. This was for a booklet — who only prints on one side of the pages in a BOOKLET? Staples needs to give their employees some common sense training.
When I’m able to call back Tuesday morning, she said it could be done by Wednesday. Sorry, I needed it Tuesday. She said it could be ready, and I went in Tuesday evening to pick it up.
Next problem: She printed the covers of the booklet on regular paper, not card stock. When I pointed this out, she said she was just following my directions. However, she checked the order, and it clearly said «card stock» in her own handwriting. Then she claimed that she hadn’t charged me for it. Oh wait, she had.
She did agree to take the extra charge for card stock off my bill, but now I’m left with a junky product, and I didn’t have time to wait for it to be reprinted AGAIN. I’m embarrassed to distribute the booklet, and it’s a poor reflection on me. Thanks a lot, Staples.
Certainly won’t be taking anything to your Copy Center again, and you’ve lost my office supply business as well. My Rewards Card is well-​worn, but it’s heading in the trash. You’re not the only game in town, you know.

Came in looking for a computer part after checking Bestbuy. This place actually had it for $ 10 less — $ 59 instead of $ 69. Not a bad savings. Still, the look & feel of the store could be improved.