Rite Aid

I don’t know what it is about this pharmacy, but literally every time I come here there is a problem. I came in a few months ago and the girl told me that she «could not find my insurance information». I immediately called my insurance to sort it out and they in turn called the pharmacy back. The insurance rep told me all my information was in the system and all the info on my insurance card was accurate so she didn’t know what went wrong… Then again yesterday, I go in for a Rx and she tells me that don’t have it. She then shouts across the pharmacy, «what Rx is this again?» Call me crazy, but maybe I don’t want to announce what medication I am taking in front of the 6 other people in line. Of course, when I left, I called my doctor, who informed me she had faxed my Rx to them yesterday and they should have filled it my now.

The best thing about this Rite Aid is the private parking lot. But if you live on the East side, you can walk there– no parking required.
This is a strangely organized place, with aisles diagonally oriented throughout the store, odd clusterings of unrelated items, and inadequately signage. Only once did I encounter a staff person working the floor, and it was awkward: «Can I help you?» Um sure, I’d really like to tell you about the personal and/​or embarrasing item I am looking for. Why are the store signs so bad!??
Cashiers, however are lovely. No cashier has ever volunteered details of her diarrheal illness, which is an improvement over CVS down the street.

The staff were rude and added 2 color pencils to my purchase of shampoo and conditioner… so random and I saw them in her hand when she walked up to the register. Did she space out or did she want to add $ 0.69 onto my bill twice?
Laid out well though.

This pharmacy has outstanding customer service. I am always surprised and thrilled when the staff goes out of their way to help. I am thankful and confident that if I need help from the pharmacist or the pharmacy staff that I will get 110% from them every time I go there!

This store has everything I need in a pinch and has bailed me out on more than one occasion. It’s open late, has a huge parking lot and the staff is usually helpful. The checkout line is never too long although the cashier’s do tend to be on the slower side. Sometimes, they are out of stock on some items which is annoying but it has never been something that was essential to my survival. The pharmacist is helpful and I’ve never had to wait for more than 5 minutes to fill a prescription.

Pros: Huge parking lot that’s easy to get in and out of, friendly staff, clean, spacious, well-​stocked. They have EVERYTHING! I also appreciate the fact that I am able to drop in the day before Easter and find all the acutrouments for an adorable and unhealthy Easter basket that makes me look like the best auntie around. Same goes for all other last-​minute holiday shopping sprees.
Cons: The pharmacy on a Monday night. You round the corner into the cold medicine aisle any time past 5pm and your heart is sure to drop at the sight of 10 people in front of you, at least one of whom has a full basket of merchandise and some sort of insurance/​refill issue. And confidentiality be damned… on one particularly busy night, they had customers yelling out their name and date of birth while standing in line so they cold get the orders off the shelves. Hey, would anyone like my credit card number and SSN while I’m at it? I do appreciate the automatic refill process and the automated phone calls reminding me to pick up my refills, however.

The only good thing about this nightmare is the exit door. Immediately upon takeover of the Brooks they crammed in a couple more aisles full of junk and treated the leftover Brooks employees like s**t. The management here has no clue about customer service, employee relations or community service.
It was pointed out to me that there seems to be an abundance of creepy christian books and literature in the reading materials available for purchase and in the waiting area.
I worked retail pharmacy for many years and Rite-​Aid, this store in particular ‘just aint’ right’

This is my favorite Rite Aid around. Suuuure… you get some characters lingering outside from time to time but once inside, you are greeted by orderly aisles, shiny floors and smiling staff.
As the previous reviewer stated, the parking lot is clutch. Easy in and out with a back entrance that lets me sneak down H street back to my apartment with ease.
They have a great health and beauty section where I have never had a problem finding all of the different products I use. I can find my SPECIFIC L’Oreal Extra Intense onyx black eyeliner there without fail. when the CVS on Broadway never carries it.
I love that I never have to wait in line here either. The aforementioned CVS is always packed, cramped and full of lines.
Since moving to the other side of Southie, this place is my go to for all my girly needs that dont require a trip to Sephora or the mall…
Yay Rite Aid.