Budget Rent A Car

I did a weekend rental for intermediate sedan.
1) Online appointment tried to charge me cancellation fee (almost didnt notice it because it was in fine print ONLY) when I tried to cancel 2 weeks before reservation
2) Car was not ready at pickup, and waited a little then had to get key from the car, not at register. Not a big deal, but at dropoff I was 30 minutes late and was charged $ 17. You can’t have it both ways, not having cars ready at pickup then gouging customer over 30 minute lateness.
3) Even though I was the only customer at register and the agent had all the time in the world, he cared not to mention the $ 17 fee. After I got receipt and noticed, I asked him and he said there was nothing he could’ve done anyway. Ive rented many times (from various places) and not only have I had situations where the late fee was waived at dropoff but Ive had prices lowered at pickup. So maybe the agent was lying or their system is just that bad. I guess even if I was on time and there were 5 people on line, he «couldnt’ve» done anything either?
I don’t feel like renting from a place where I need to play detective, agents are not helpful, and a system that allows 0 room for error. By the way, back to point #1, I was trying to cancel because Enterprise had a way better deal, so now I know who to rent from next time.

The deal i signed up for online said I could get a mid-​sized car for a price. Then, at the counter, the agent claimed it was only good for a small car, and the price went up. They informed me the only car with the GPS was the Cadillac, I opted for a Toyota, then changed my mind, as I was unfamiliar with the area, the price went from $ 72.00 a day to $ 80.00 a day, and they reluctantly showed me all the bells and whistles. They made sure I was not informed of how to access the gas tank.
They charged a lot of money per gallon for the gas used up in the car.
This may be standard business practice to take advantage of your customers, it is certainly the business practice of Budget. I will never use them again. I like honest people, and they are not.

so im stuck an hour away because of a major storm and have no safe way to return the car to them, what do they do? charge me twice the rate i first rented rented it for. i tried to drop it off at a different airport and they wanted to charge me $ 1500 u.s.dollors!
In short i feel they are taking advantage of a situation that is obviously out of my hands.
i truly wish we could go back to the days when the costumer was always right or at least treated fairly.

Nice folks and good service.