Twisted Wrench

When I was there waiting for my car to be serviced another female customer was finishing up paperwork at the front desk. When she left the men behind the counter had a lot to say about the customer’s appearance, weight, and even made comments about her «in bed». I told them it was disgusting. Since then I’ve switched to girlington garage on shelburne road and could not be happier.

This is just one person’s opinion, but what started as a favorable relationship has become an expensive, frustrating experience. Was my first mistake buying an used car from the folks who had cared for our cars? I thought that would lesson my risk, that we would have a greater likelihood to have a car that would last the length of the loan. Wrong-​o. I paid top dollar without negotiating because of this trust only to have the frame rust out with over $ 2,000 left on the loan.
Then there was when I was told that I had a small leak in my radiator. What wasn’t shared was that there would be no warning if this got worse because the transmission fluid cools the engine when the radiator can’t until it is all gone and the car will suddenly stop on the highway and the transmission would need to be replaced. This happened the day after I left the shop and less than 100 miles later. The temperature never rose – I was watching and the car ran fine… until it didn’t.
There was also the death knell we were given of another beloved car which meant that we had to buy a new car. A few weeks later we discovered that the car passed inspection just with new tires and is still on the road a year later. Wish we had that one to replace the one we bought from Twisted Wrench.
I think the worst part is the loss of a trusting relationship. I appreciated that they answered my phone calls, but it was clear who was took the risk, who was at fault and who was stuck with the very high priced car care. As I said, we may just have had very bad luck, but the lack of professional responsibility for long time and loyal customers has left us feeling burned.

I love twisted wrench! They are friendly, honest and take the time to explain what’s going with your car. I bought a Honda from them and they have been absolutely wonderful in giving me discounts, such as free oil changes for as long as I own the car.
Any issue that I’ve had with the car has been fixed immediately. I highly recommend them.

This is the first place that hasn’t taken advantage of the fact that I’m a collage age female and don’t know the first thing about cars. I brought my car in and it was fixed overnight. They are professional and helpful, my car has never run better. I highly recommend this place!

Being that we have had less than positive experiences at various mechanics in the past, we turned to reviews on Unilocal to guide us to a trustworthy one. And Unilocal,you have not let us down!
We hit a chunk of asphalt in our little Toyota Echo and brake fluid started pouring out the rear passenger’s side wheel. I called Tuesday and was able to get in to have it fixed on Wednesday at the Twisted Wrench.
They took the time to determine what was wrong, and fixed only the side that needed fixing. They were very nice and honest, and the cost to have the brake cylinder replaced was exactly what they quoted us.
I would recommend the Twisted Wrench to anyone looking for a great mechanic!

I absolutely love Twisted Wrench and let me tell you a little story to make you understand why.
Being a woman, I am extremely skeptical of all things auto mechanic. Since I have a Honda, sometimes I take it to the dealer because my husband trusts them and to be fair, they have never done us «wrong».
However, now, I don’t feel like they do anything to really try to figure out the root of the problem either, based on my experience with Twisted Wrench.
My airbag light was lit up on my dashboard so I took my car to the dealership and they ran their handy dandy diagnostic machine which stated that both of my front airbag sensors had gone bad.
Now, my vehicle has NEVER been in an accident. It is one family owned and not so much as a scratch… So how is this possible that BOTH airbag sensors go out at the same time?!? My inner analyst can not compute this data, however the dealer was very happy to give me a quote to fix both sensors (not cheap) and eager to schedule the work done.
I decided that like with doctors, sometimes it is just wise to get a second opinion. Enter Twisted Wrench. I had read good reviews and they are a certified Honda mechanic (as well as other makes).
They ran the same handy dandy diagnostic machine that came up with the same answer… However they looked at me perplexed and said «But that doesn’t make sense»
Thank you. I’m not crazy!
In the end, ONE (not both) airbag sensor was bad due to the bracket rusting through it. To get to that conclusion, they checked my wiring, and really looked at the car instead of assuming the machine is always right. They took the bracket off, sanded and painted it so it won’t happen again. and really impressed me with their deductive reasoning and not just trying to get to a quick fix and more money.
The fact is, I did pay them for their time to look into the wiring and they did charge more for the airbag sensor replacement than it would have cost to have one airbag sensor replaced at the dealer. But I attribute that to the fact that perhaps the dealership gets the parts at a lower cost. I don’t know.
What I do know is that even if it costs a little more to get my car serviced at Twisted Wrench, they have earned my trust and loyalty from here on out. And for that, I’m gladly willing to pay for the peace of mind that I’m not being yanked around and having money taken out of my pockets like I have felt at other mechanics/​dealers in this area.
Thank you, Twisted Wrench!

Friendly auto repair place with mechanics who don’t talk down to women and a relaxing waiting area.