O’reilly Auto Parts

We had a great experience here. We realized we needed tire chains for our January visit to Yosemite. Juan was incredibly helpful. Very polite, friendly, and informative. We’ve never had to use tire chains before and he came out, measured our tires, and got down on the ground to show us how to use them! Thanks Juan!

Where to start? I only come to this store if I have some sort of «I need it yesterday» type emergency, otherwise I avoid at all costs. I’ve been a resident of this area for 25 years I can easily say this location has always SUCKED. Customer service is bad, they are always short staffed.
Going all they way back to when this place was «Track auto», then it became «Super Track» then «Chief» then it was «Kragen», now it is O’Reiley.
Just came back from this store empty handed. Was looking for 15W-​50 synthetic but the shelves were literally half stocked. You’d think that Sunday is the day when most people turn wrenches and so they would actually have fully stocked shelves.
Every time I go there they have different people too. Makes me wonder why they have such a high turn over rate.
I prefer to make the trip to the store in Bell on Atlantic. They actually seem to have their act together there.

Customer service here sucks. They don’t know anything. The lady doesn’t know anything. Horrible. Bad. Sucky. Waste of time.

I called over the phone searching for a part that no other auto part store in my area carried or even bothered going above and beyond to search it externally.
A nice lady named Mirna answered the phone, she also did not have my part in stock but did me the favor of getting me the part from an outside vendor at a very decent price. I will definitely be coming here again for future parts.

Bought a part the other day n tried returning it to the store today after finding out the cashier had selected the wrong speed sensor for my car. The cashier today told me the part I was turning in its the wrong brand that came in the box. I never removed the contents in the box so what I was returning was I was given by Oreilly auto parts. Very unsatisfied with the customer service there. Unfortunately the manager wasn’t there so I have to return tomorrow to get my refund!

They didn’t want to help me in changing some tools even though I had purchased the tool and went back 3 minutes later. Won’t go back