T-Mobile

I went in on a Saturday morning. I originally went in for a UE speaker that I was going get in payments. I came out with that and a iWatch. I was helped by Stephanie, who seemed to have a lot of knowledge with the services and products. I found my new T-​mobile store. Great customer service!!!

The service here sucks over a hour waiting to just pay a bill an I don’t even have t mobile!!!

Since I can always remember, I have always been a loyal T Mobile customer. It’s been that way for about 12 years. This is the store I’ll frequent the most, mostly because it is the one closest to my place. I have always been given nothing but amazing customer service.
Yes there have been times I have had to wait a while but hey, give them a break, especially if they’re helping others. No complaints and no quips about this store. Till I get bad customer service, I’ll continue coming here!!! Plenty of parking and always there will be someone here that is willing to help you out.

Worst customer services there’s 4 Employees all I was here for was to make a payment I been waiting for atleast 20 minutes!!! Never again will I come here

Is ok

I’ve always came to this mobile because it’s the closest one to me and secondly because I love the service. I have honestly been helped by most of the staff their and they are all amazing. They do a great job in making sure i get what I need and making sure I’m a happy customer. They are all very polite and patient, as well as helpful two people that stand out to me the most would be Jose and marisela, her last name is martinez. I believe she is new because i’ve never seen her there before but I whent in earlier today and she was fantastic! very nice and helpful and she didn’t give me any problems. She just had a great attitude and that’s awesome!

Victor was very helpfull they had bought out my contract from verizine that had burned me said i would have this and that victor took care of me my phone are great and i recomend this place to everyone

Every time I come here to ask a question the staff tells me to call costumer service. What tha? So then what do they do/​know? Slow/​bad service.

A specific group from this location that’s unhelpful. They are highly rude, they think their all that with the positions they have, they laugh/​make fun of people, they have no patience at all. The only thing this place can still help you on (roughly), is making a payment.

After going to this location to seek assistance with my dad’s phone a sales woman approacehed us. He explained the problem with his phone and she told him it would take at least 2 hours to «check out». There was no real diagnosis, she baiscally used up the battery on the phone and handed it back saying that the phone wasn’t charging and she couldn’t help, a new phone would need to be ordered. The most upsetting part is that we had told her that the phone wasn’t charging and he needs help backing up his phone before the battery fully dies out.
Needless to say, we walked out of the store with a phone that now really didn’t work, no saved pictures or contacts.
I wish I would have written down her name, I just might go back and find out because I would like to let the company know how poor the customer service is at this location.
Overall: We had been to this location a total of 4 times and dealt with 3 different employees all which didn’t help. We ended up going to a different store before they finally ordered a new phone for him.
HORRIBLE service. Stonewood location was not better, but at least we got a phone ordered.

My friend went there 2 months ago to inquire on a phone next thing you know a JENNIFER opened up a fraudulent account under his name and he got a bill for $ 182.85! So he called and spoke to the store manager LUIS and he assured him he would cancel acct. but never did! here we are in September 2csr’s @ CALL CNTR and then a call back to the OG store spk to MOISES the Asst, manager to finally close acct! next call will be to their RISK MANAGEMENT and possibly an ATTORNEY!
DO NOT GO THERE!

I got a phone from here a few months ago… and I regret it so much. The lady was pushy, and when a family member came back to complain about a phone she ignored her since the sale had been done. Yeah, if you get a phone here you will get plenty of attention during the sale, but don’t expect the same service if you have a problem with your phone. If you must come here avoid the blonde lady, she is the main problem here. The rest of the staff seems better sales people.