West Coast Dental of South Gate

Incredibly expensive, get a 2^nd opinion and you are sure to save. I saved over $ 1000 by going somewhere else for the same procedure this office wanted to administer. Made appointment here and waited a total of 2 hours, 2^nd opinion office 20 min. Biggest difference was the dentist at west coast examined me for a total of 3 – 5 min saying maybe 5 words to me. After the exam the Doctor walked out, then his nurse said we’ll be back. 10 min later someone who deals with finance walks in and tells me what needs to be done. Quotes me a price for almost $ 1500 and then has me walk to the front to figure out an appointment for the procedure. I said I would prefer to wait then comes the sell for one of their payment plans, I declined that and after a few minutes of them being pushy to get it done I made an appointment, of course I cancelled it over the phone the next day. Current Doctor made sure to explain everything that needed to be done, what could wait and even told the people from their finance department to get me the best deal they can. Make sure to get a 2^nd opinion for pricey procedures. Will never come back to this place and would never recommend it to anyone I know.

There were things that went wrong in the first appointment that had me set to a negative view. I talked to them and asked a lot of questions and they have since fixed issues that happened in the past. So far, so good.

Definitely no great service here! My son got a crown done a year ago and fell off called this morning and they leave you holding forever so you have to call again ! Then they don’t have anything till two weeks later!

First, I would like to say I have a lot of respect for Dr. Shah and this management. Providing care for the community and trying to serve as many people as possible is very important and I am very thankful that they reached out to me after that unfortunate day.
Upon my return, I received many apologies and I was very happy to see them turn over a new leaf. I am believer of second chances and they really impressed me the second time around. Dr. Shah was very informative about my treatments, veery sincere, and very apologetic about my previous experience. I really appreciate the staff for again, reaching out to me and for helping me with my treatment. I do want to say that my previous experience was very unfortunate. We’re all human and I understand that a long day of servicing many patients is tiring.
Although it’s a been a few hours since my filling and my mouth is still super numb. I am very happy to write this review. West Coast Dental Group of South Gate, you proved me wrong. I’m am very happy.

Went to dentist and was there for 3 hours ugh! But i understand they were trying to assist me on my financial needs. I appreciate you helping me and sorry for the last review. I can now recognize that you really want to help out on patients an care for them.

Horrible dental office. Please save yourself from the headache. These idiots sent me to collection 4 years later with no notice for uncovered insurance costs when I had even paid out of pocket. BUT 4 YEARS LATER!!! They are crooks. Were they doing a random clean up of old files and picked at random people to screw over? They try to milk whoever they can thinking the latino community are easily intimated by bills and won’t know how to fight them. This is not the first I hear. Check the South Gate Facebook page for all the people’s review on this SG location. I hope this place goes out of business asap.

I have been coming here for so many years and my children too. The people here are so very nice & professional !!! My friend Lily happens to work here and that’s makes it more comfortable for my Kids !!! Thank You all for all you do for me & my Kids … KEEP UP THE GREAT JOB !!! OXOXOXO

I came for a deep cleaning, and let me tell you I was cleaned. lol My wait time in the waiting room was very short (about 10min). Dr. Shah performed my work and was very thorough. He made everything feel comfortable. His assistant Margarita was definitely just as awesome! I had a few questions about the polishing material and she was very knowledgeable in that area. My experience was great. In and out in a breeze and let’s be real who doesn’t like that! Time is money in Los Angeles lol *Definitely check him out! They are a great team.

Had a great visit at West Coast Dental! The staff was great! I have to give credit to Andronica and Grace they both help me through the process. They explain my treatment plan, explained my insurance coverage and even arrange for me to pay my cost in monthly payments! I recommend this place the staff is friendly and make you at ease! Andronica was great overall and even went over my payment in detail. Thanks Andronica till my next visit!

I came to West Coast last Tuesday for an appointment because I recently changed insurance and this location happens to be closer to my childhood home. I already have a dentist but I figured why not check them out and get a simple cleaning, right?
WRONG!
Was treated like chopped liver for 3 hours.
First and foremost, I had 18 different x-​rays. The person who did the x rays didn’t know how to input my data in the system. I am a really patient person, but she took a VERY long time to do a simple task. Her excuse was that she was gone on vacation and was out of it. Yippie-​di Yikes! Thanks for letting me know!
[[ Little did I know that was one of the many mistakes yet to come ]]
Eventually, I was told I needed braces. That is a lie because I had braces for 4 consecutive years and removed them in 2012. My under bite is perfect and I occasionally use retainers.
The manager of this place…
Needs to attend a business seminar on how to treat others.
[ She definitely needs to learn etiquacy. ]
She walks in the room and apparently doesn’t like what I am wearing because the looks of her face gave it away. She looked me up and down WITHOUT introducing herself. She then goes on to tell me the estimate of the supposed braces that I need. {{ NOT that I care. But she was wearing huge golden earrings loads of makeup, super blonde hair and tight clothing. What an irony, right? }}
I looked at her in disbelief, confused for a minute because I NEVER stated I needed braces nor was I interested in receiving anything other than a basic cleaning., I was at mid-​sentence in my reply when she became BOTHERED, angry and walked out.
After 15 minutes, one of the dentists comes in looked like a retired chola from South LA (again I don’t care, but she hurt me). She tried making short conversation while checking out my teeth. I thought YAY finally getting my teeth cleaned. Wrong! Then all of sudden WITHOUT warning began poking my gums really hard, It made me bleed excessively. i wanted to cry. It hurt!
After, I had to literally look for a random napkin to spit it out because she walked out the room without an explanation. Took another 20 minutes to come back.
NO ONE ABSOLUTELY NO ONE explain to me what was happening.
I did, however, mention this to her when she came back that I was completely distraught as to what was happening. She THEN mentioned I needed to see a periodontist because apparently I had a gum disease and needed surgery.
I told her I regularly see a dentist and I had never heard this before. I asked her for the symptoms of this so called disease etc. She didn’t go into detail only said she knew I had it right away because I bled excessively but I bled BECAUSE YOU poke me with a STRONG force!
She ignored me & walked out again claiming she would return.
(this never happen)
At this point it had been 2.5 hours already, I was overly tired. I STILL waited patiently for her to come back.
Until, finally I got up and ask this girl with black hair in the hallway asking her for help. She begins talking to me but i had difficulty understanding her English accent.
After a while I was able to understand because she wrote down the numbers.
They wanted to charge me 1,000 for putting me to sleep and another 3,500 for the surgery.
Anyway, once I was given the opportunity to explain to her WHY exactly I went there in the 1^st place [because I am not rude to ignore people] she was able to listen for about a second and then went on to repeat my birthday.
COMPLETELY ignoring what I was saying to her. She began talking about the payment plans. I could not believe she was ignoring me. I kept questioning their diagnosis. I’d understand if i walked in there in pain as to what I then would be experiencing i’d be of great concern but that was NOT the case.
I honestly told the receptionist i’d be back but I never did. I walked out in disbelief what I had just witnessed. Afterwards, I did cry. The retired chola poke me really hard, It hurt me. i am not a person to treat others disrespectful. It’s not in my nature to be rude.
The next day, i went back to my dentist because I did become concern. Like maybe this «gum disease» is a silent disease.
She assured me I do not need a Periodontist nor have gum disease. Of course, I was going to bleed excessively if you start poking my gums with great force.
In conclusion, I DON’T have a gum disease and I DO NOT need braces.
Honestly, I cannot believe these people are able to receive a paycheck and act this way.
Please do yourself a favor and go somewhere else. And if in fact, you do happen to come to this place please get a second opinion.

Wow so I went for a price check on braces 3 weeks ago maybe a little longer and than I get a card in the mail that they already billed my son 4000 dollars when he never got braces we left everything pending because he had to get signed off by his dentist since he still needs work done before he can do braces and I call and call their office to see why in the hell is my son getting billed 4000 when he didn’t get nothing done the dentist just looked in his mouth and said u want braces OK go talk to the financial lol wow so I get charged 4000 just for that… WOWWWW are you guys trying to put my son in debt when he didn’t get no type of service there… I call and call and nothing the blonde Hispanic lady in financial said she was going to call me and I’m still waiting on her call… This is by far the WORST AND I MEAN THE WORST place to go too I don’t even know why I came for a price check and now my son is stuck with a 4000 debt that we are in the process of disputing. The lady never even gave him any papers or nothing so how can he get billed after everything was just pending… I need a corporate number for this location because it’s really not fair that we go in for price check and get billed already without work being done… I give this place no star they are just trying to put people in debt…

I am very disappointed about this place, the wait was not long I had came in for them to see my teenage son his teeth where hurting him really bad especially his gums so when he got seen it was (super fast since I had no insurance) I paid my co payment they did the X-​rays but they didn’t clean his teeth and if you can see outside the window w BIG LETTERS it say includes X-​rays n cleaning anyways so I came back a second time waiting a couple of months till I got my insurance when I got there the girl in the front desk checked if I was insured and once again said (I wasn’t) I was in disbelief I asked her are you sure she even printed out a paper that my son was not eligible… My son was sad he didn’t get seen I felt bad as a mother… Called my insurance to see what was happening well shit you not (they didn’t put in his right ID information SO WE DO HAVE INSURANCE … What a waist of time I tried calling to complain but they did not answer kept calling and still no answer the women who helped I didn’t get her name but I have a provider number which is g9085001

This is the worse dental office I’ve ever visited. The people that work there are incompetent. I decided to get my braces there because of a great Ortho Doctor. If I only knew what was in store for me, I would have never given this Dental office a glance. Due to the staffs continuous mistakes and lack of knowledge, I was put in collections for something they said would be covered by my insurance. I’m trying not to conclude that it was a sells strategy to get as much money as possible out of my issuance. After their mistake they continue to say, «you don’t have to pay. We will handle this issue.» Two years later I find that the issue was never resolved and I am left with a bad credit hit on my credit score. The staff does not know what they are doing. DO NOT visit this office.

Just based on the customer service since am here now, its shitty ! Front desk are so rude not friendly or welcoming at all. To get a smile out of them would be like squeezing ice to make water the girl with black hair and messed up liner horrible service. I just need my teeth checked out but after this defiantly going else where.

Some years back my wife and myself stopped by this office. The first thing that resounded in me was the luxury vehicles parked in the employee area BMW, Mercedes, Lexus. As I entered, the waiting area seemed state of the art and the dentists were fashionably dressed in suits and wearing name brand accessories, Dolce Gabana, Coach. My initial prognosis from the dentist was massive gingivitis with the necessary removal of 4 teeth and at least one of these a root canal. Insurance does not cover this (interesting). They quoted me $ 4500 dollars and they tried to set me up with in house financing. My wife was quoted with similar prognosis and her quote was $ 3500. We retreated to the waiting area to regroup and plan an exit strategy from this very peculiar automotive showroom.
Our decision was to get a second opinion. After searching for an” honest” dentist in Downey we luckily found one and he diagnosed me with no cavities and some mild gingival inflammation and my wife did have a crown that needed repair. Total price $ 165 .Our insurance covered everything. Saving us $ 8000 we would have plunked down at this «terrible» place for no reason. Needless to say something about this place struck me awkward. Getting a second opinion would be an advisable course of action if presented with a similar experience. Please realize those nice waiting rooms and fancy cars, money, suits, shoes and purses come from «somewhere.» Its up to you to find that out. Let’s be honest could over 20 bad reviews be wrong? What do these stories have in common? They are all different but indicate a «deceit» element within this place. I don’t know how well your marketing coordinator you hired has paid off. Your treating the symptom and not the Illness. Ethics Is not something you are taught In
Dental School It Is something taught by your parents. How about you cultivate a relationship based on the honest principles of trust and fair dealing? You realize the dental craft is succumbing to the same level of auto service dept advisors, real estate, used car salesmen. How many within this establishment have encouraged this view. Why would a medical professional risk their license over a few thousand dollars in unneeded treatments when a second opinion or third will reveal its true «nature»?
My advice is you fire all the old dentists and re-​open under a new name with new management and new personnel and most importantly with fairness and integrity. After all, character counts.

I am so upset at the service and moronic business methods practiced here. I have have a painful cracked tooth for over a week. I took an afternoon off to get the procedure done and of course when I get there they tell me the Dentist got food poisoning. Maybe it was true so I asked «Gina» what time were you informed of this? she tells me at 10am! I add, «So you could not call me and tell me?» I arrived at 12pm and they had me there for and hour just to tell me they could not do it BUT I could just call and come in when I had time… GREAT RIGHT??? I call the following Monday and they tell me they could squeeze me in at 3pm but I would have to wait a couple of hours… I have just had it, my tooth is infected now, I am in more pain because of their LIES and incompetence.
I wish I would have read these reviews before coming to this horrid place. When you come in for an appointment it’s like your buying a new car. These people prey on the misinformed and people who do not understand or speak English. They will try to pressure you into getting procedures you do not need, SIGN, SIGN, SIGN, that’s all they want you do. I called out the 1^st woman who tried to pull this on me, my co-​pay was $ 35 for the extraction, and she is telling me it is $ 485. She tried to sneak in a bone graph I did not ask for, nor could I afford to pay for, nor that was 100% needed. She literally left the exam room when I told her what was covered and what I had to pay for, I called her a liar, and told her she was wrong for doing this to unsuspecting people.
I will be looking to filing a small claims case in the future for my pain and suffering I have been going though. The only way these people will understand is if everyone hits back in their wallet.
Such a shame on preying on the elderly, misinformed, uneducated, people of this city. Knowing the lies coming from your lips and the deception from your hearts. Taking advantage of peoples trust and stealing from them. May God have mercy on your souls.
Proverbs 12:22
Lying lips are an abomination to the Lord

Waited for too long… They book too many patients and they do not have the required staff. The dentist said I had gingivitis when they hygienist said my gums were fine. Every time a «specialist» would look at my mouth the list of procedures got longer and more expensive.

Thought I’d write a review, since I am here right now for the past 54 minutes waiting to be called. My appointment was at 2:00pm, and still I wait. This is not the only time, I came last week & same thing. 3 stars due to the great Dr. Honda, she works with care.

This review is for the cleaning I had done with the hygienist, Patricia. She was extremely knowledgable and gentle. I usually dread going in for a cleaning but she makes me look forward to my next appointment. It’s hard to find a good dentist nowadays but I have found a new place to call home for all my dental needs. Many of the reviews on here are old and outdated, the office has a lot of new staff and everyone was very kind and helpful. The insurance process was a breeze and scheduling an appointment was easy. I liked that they we’re open after school hours since I am a student. They are even open on Saturdays which is rare for a dentist. I hope the staff never changes or I’ll have to hunt for a new dentist again :-/

First and Foremost this location needs a new Office Manager. Their Office Manager, ALWAYS spikes costs and tries to up sell you with procedures that you do not need and on top of that she pressures you into accepting and signing the «recommendation». I experienced this on two occasions. I should’ve learned my lesson the first time around but gave the place a second chance.
BIG MISTAKE.
The first time I was here, I was over quoted by $ 900 dollars and when my work was done my insurance company was never informed. I had to pay out — of — pocket and once a grievance was filed with my insurance company and west coast dental a reimbursement was granted! The work done was faulty because less than
two years later I have to return to this location and get the work fixed because it fell out!!! This location does not honor the work done that should have lasted at least 5 to 15 years minimum! Now I am quoted another outrageous amount $ 500 + by the same office manager for work that wasn’t done right the first time.
I dealt with this location and their same office manager on two separate occasions two years apart and it has NOT changed. Unacceptable.
ADVICE: If you go here, please arrive informed so that you are not taken advantage of. If they recommend work, ask for a copy of the recommendation and the prices you are quoted, go home and do some research before signing anything.
This location tries to take advantage of the uninformed and I can only imagine how they take advantage of our non-​English speaking Hispanics in the South Gate area.
I WILL NEVER RECOMMEND THIS PLACE AND I WILL NEVER RETURN.
You should read the reviews for this same company in Los Angeles! Sounds just like my experience