Spencer Goodyear

This place is in the business of ripping you off. Call Autozone first and you will see what I mean. If you need more than brake pads, do not purchase the groupon.

I giving this one star based on customer service not actual service on my truck, since I never got that far.
Good years website says they open at 8:00 am, sign on door says 8:30 am. Owner showed up at 9:20 am after I waited since 8:20 am thinking they opened at 8:00. When he showed up I told him that I been waiting since 8:20 and asked what time they opened he replied 9:00 am. I asked why does the website show 8 and sign says 8:30 and he tells me 9:00? He did not answer my question then with an attitude asked what can he do for me? I told him I needed an oil change and told me I need an appointment !!! Not one customer was there and I can understand why. I told him he was very unprofessional and left. If they handle the cars like they do the customer service I would be nervous. My advice is go somewhere more professional.

I recently purchased a groupon for my 2010jeep liberty to fix my brakes. After a 2 hours of waiting my brakes were supposedly fixed. After I called them to inform them It has been almost impossible to get an appointment with them to fix the problem. I’m still waiting

I bought a 19 $ Groupon thinking I was getting a deal for an oil change and 30 point inspection. AFTER they started working on my car, one of the workers approached me about «extra fees» that I was supposed to pay. I ended up paying 28 $ instead of the 19 $ I paid for the Groupon. They were not able to tell me where the extra charges came from. First it was taxes and an oil disposal fee, then it was «just taxes» (which makes no sense because if I paid tax for a 19 $ purchase it would only be about 2 $), then it was «principal». I begged for evidence that these fees were disclosed. I even read the fine print on Groupon and could only find that taxes weren’t included. They refused to give me my car keys if I didn’t pay the extra «fees» that they couldn’t tell me where they came from. I was so embarrassed and felt like I had been cheated so badly. To get my car, I paid the 28 $, but when I got my receipt, it included all these extra charges like «supplies» «oil filer charge» etc. They never even did the 30 point inspection. I wouldn’t wish this experience on my worst enemy. These people are scums and should not be allowed to run a business through such a well known franchise. They are just bringing the value of them down. Whatever you do, get your receipt before they start working on your car.

I haven’t even gone yet, but it’s been difficult dealing with this shop over the phone and setting an appointment… First thing to keep in mind is they have very limited hours. M-​F 9 – 5. For some businesses that works, but most mechanic shops I’ve been to are either open a little later on weekday or open on Saturday. For us regular workin’ folks, these hours make it difficult to make an appointment.
Original rating — ²⁄₅
—-
Update–
I’ve bumped my rating up because the customer service when I went there was great. Extremely friendly, efficient, and helpful.

My wife was just there today. We got a Groupon deal for an oil change and inspection but now wish I would’ve paid twice as much to go to an efficient mechanic shop. This shop did the most thorough inspection we’ve EVER had… It took exactly three hours from start to finish even with an appointment! They did, however, pass the inspection which I’m happy about (I disagree with government mandates). I don’t think I’d ever do business with this shop again because they took way too long. They seemed honest enough but I highly discourage anyone from going to these guys if you hate to wait.

They were very professional and reasonably priced. They were more than happy to honor a and explain a groupon that I purchased as well as the particulars. Very laidback and helpful. Was an enjoyable experience.