A Gentle Vet

The staff were friendly enough. The tech did a great job looking over my dog but the vet was indifferent, practically threw my paperwork et dog at me as he walked out the exam room. We could hear him outside of the exam room, yelling at his staff. I feel this vet is only interested in up selling his pet products et I have gone to him before et he always wants me to change my animals food. My dog had long claws et needed a good teeth cleaning. I actually would have paid to have him do it but he wasn’t interested. Will never go here again. I will take her to a vet that will at least act like he likes animals.

Very unfriendly and a staff that is not patient to answer simple questions over the phone. The vet seemed too busy to even care and all they were concerned about was booking you for a $ 45 wellness check then they could answer your questions. They seemed to care more about money than they did about my dog.

The staff was great! The vet, however, was not. He recommended a diet change on my fist appointment would not did not treat the symptoms my animal was having. I did not agree, but decided to give it a chance. I changed the diet, but symptoms got worse. When I returned he talked down to me, was rude and used scare tatics. He told me my pet was likely dying… in front of my kids! The next day I went to Banfield and got my animal the treatment that should have happened the first appointment. My pet healed right up and blood work was normal. The only thing I did wrong as a pet owner was listen to this vet when he said all that was needed was a diet change. He made me feel like I was failing my animal, when in reality he did.

After placing a report to the better business bureau, This «business» responded with one of the most unprofessional responses I have seen. I can understand and relate to a business disagreeing with a customers experience in their establishment and with their employees but it’s quite another to completely disregard standard business practices. It’s clear after my experience that this office has no interest in creating repeat customers or taking care of people so that they trust to bring their animals there for care. I believe the doctors and nurses are amazing and well trained, but the operations staff is a disgrace. Any effort to resolve issues is a waste of time. Long story short they now have a vocal and influential member of society activity warning people of this place. And I am still working with the humane society so that no one else has to deal wit such unprofessional behavior and disrespect.

I am VERY particular about where I take my dogs. Dr. Hagloch is very nice and most importantly, very thorough. You can tell he cares about animals and not just pushing products or services or tests that are unnecessary. He brought up things about my dog in one visit that I hadn’t noticed and that her other vet hadn’t even noticed. (For example, she would always scratch her ears like she was uncomfortable; her other vet said, «Probably just allergies.» Dr. Hagloch pointed out that she had too much hair in her ears and the groomer needed to be more thorough. Problem solved.) It’s the only place I’ll take my dogs now!
Another thing I appreciate is the way they print out a summary of the visit, so you know exactly what was discussed. They don’t do any treatment unless you approve it and are very upfront about the costs. They include a no-​charge follow up visit which is great. Highly, highly recommended!

I called them and asked if I could make a appointment and they got me in the same day nice stuff and clean rooms they are my new veterinarian

We have had many good experiences with our two dogs at A Gentle Vet, and have always been impressed by their knowledge and concern for our pets.
I have recommended them to friends many times.

First off, I don’t go the doctor often and so I don’t take my dog to the vet as often as I should. Usually, when I am going there, it is because my dog is in trouble. So far, A Gentle Vet is two for two.
The first time I went there, it was after a poor experience at a much larger veterinary clinic in a city south of South Jordan where they were trying to diagnose why my lab was losing his hair. I was told that we would have to do allergy tests and skin biopsy (yada, yada, yada). I went to A Gentle Vet on a recommendation and met Dr. Hagloch for the first time. He took one look at our dog and within 30 seconds said «he has a yeast infection». He gave me a short lesson on nutrition and what was causing the problem, made the prescription out for the yeast infection, and my dog’s hair came back. No biopsy, no allergy tests, just results. My dog has not had a yeast problem since.
The second time was last Tuesday. My dog was the victim of a negligent dog owner (me) and got into a ton of rat poison. Our dog had started showing signs of distress (lathargic) the night before and I went to bed Monday night thinking that Tuesday would be the day I would have to put my 10 year old dog down. It was one of the worse nights of my life. We brought our dog in 8 AM Tuesday morning, Dr. Hagloch conducted a thorough check (blood, stool, physical), determined that we had gotten to it early enough, and gave the vitamin k injection along with an antibiotic. I am giving our dog vitamin k pills for the next few weeks but it is Friday and it looks like our dog will make it. I really appreciated the dear doc not chewing us out for the STUPID mistake of putting rat poison where a dog could get to it. He probably could sense by our demeanor that we were really upset about it.
Great doctor. Very practical. No nonsense. Great troubleshooting skills. I tell everyone about him. I have seen things written that he is not the most personable person. Like all very smart people, sometimes they have more skill in one area at the detriment of another area. In the end, it is about finding a vet who will solve the problem and not have to run every test in the book to figure something out. If that is what you want, Dr. Hagloch is the vet for your pooch.

We called on a Monday and they were able to fit us in around my work schedule. Gentle Vet staff was very friendly and they were straight forward with what they would do and how much it would cost even having me sign off on it before they took action. They were very good with my dog. The follow up appointment is included in the original price so you don’t have to pay again. I would recommend this place.