Miami Home Centers

I have been shopping here for 10 years now, I LOVE this place! It is truly a one-​stop-​shop for everything and anything you could ever need. They carry awesome gifts, La-​dee-​da, Lampe Berger fragrance lamps AND refills, Greenleaf, Votivo & Archipelago candles, Beatriz Ball and the list goes on and on. The Kitchen, Bath and Lightning section has so many luxury lines to choose from. The staff throughout the store is friendly, helpful and most of all knowledgeable!

Great help and friendly atmosphere. Everyone knows their stuff and your in and out very quickly, best part about shopping here is that they actually remember you and that’s something I appreciate a lot.

Service in the hardware department is good but the showroom is a DISASTER. The sales reps never pick up the phone or answer messages. Shipping takes forever, prices are exorbitant. Since no one ever picks up the phone I have had to drive to the store to check on my order and wait 20 – 30 mins to speak to someone at the store just to hear that my order has still not arrived (two weeks and counting). STAY AWAY.

This is definitely a store I will not be returning to. I have never written a poor review on a business, but I could not let this one go. I come from a family of business owners and know how vital is to provide good customer service. Being a Coral Gables resident, I know it is not to easy to find a close by hardware store. I have purchased there before but it had been awhile. What I did not find was the service I would expect from a well established small business in the heart of South Miami who caters to an elite crowd.
I purchased some lights which did not look good in my home so I went to return them. Given that Thanksgiving was the next day, I realized that a couple days had passed however, when you are a working parent It sometimes difficult to return right away.
Unfortunately I was not aware of the store policy, so I pretty much lost my money since they could only give me store credit. The manager on duty was extremely unpleasant and barely even made an attempt provide decent eye contact. This is after waiting in a line for awhile, the manager then proceeded to tell the cashier to give me a store credit when «she could… «
Well I walked around the store in an attempt to allow the cashier to finish with her current customer, I returned when she then proceeded to assist a customer who came in after me due to the fact that the other customer seemed «bothered». It did not occur to her that I waited patiently, disregarding the rudeness of the manager and furthermore did not even provide me with a bag for my purchase since I could only get store credit.
This is not what I would expect from this business.

I was just here this morning– the rating is actually a negative –1. My husband and i are remodeling our home and just added on a bathroom. We both work so its hard to find a place that is open on Sunday. My friend who is a kitchen designer at Lowes recommended this store for more high end bath fixtures. When we arrived no one there to help, but my husband and I walked around to find fixtures. Five minutes into it a woman at the store who did not greet us or ask if we needed anything tell us to leave the area because its closed when the designers are not there because things have «gone missing». I have to tell u she was the nastiest person I have ever encountered at a store. She did not welcome is just basically get out because you may steal something. To boot she was the manager on duty today November 22, 2015 at 11:45am. I will never, ever return and advise that you think twice before deciding to choose this place for any of your home needs. Too bad her lack of service and excellence cost them our business. We were looking to purchase 2 toilets and all of our bathroom fixtures. Never again!!!

I’ve been going here ever since I was a kid with my dad, and it’s always been the same great service… in and out real quick because the staff knows what they’re talking about and are always asking if you need any assistance. They’re very knowledgable and they’ve always got whatever little part, screw, nail, tool, I need!

I’ve been coming to the Miami Home Centers for awhile even when they were Ace. I was a bit skeptical when they switched to True Value but lately I haven’t had a problem. Plus now they offer up to 10% back for becoming a member so that is a big plus. The price is a little bit higher but the 10% back makes up for it, also the great customer service is a huge plus. I will definitely keep on going back because it I prefer paying a little more for the customer service.

Over priced over priced! This place should be a last resort for your home needs. They only have a 7 days return money back policy! Are you kidding me? Even if it’s brand new. And also if you try one of their products and didn’t like it… then tough luck. They won’t take it back. And also everything is over priced. Just go to Home Depot. It’s worth the trip.

Helpful staff, great selection, high quality products. Parking in front and rear of building. Higher prices than huge home product store but better products and knowledgable people.

THIS is my local hardware store. I always had one where I lived in different areas of metro New York. Your suppose to receive the personal attention from people by visiting often. And up until today I have on many occasions. Keys made. Plungers for a clogged toilet. light bulbs. Lawn stuffbbAnd no it is the cheapest store to get these goods. But going to a place that «everyone knows your name» is worth a lot to me. I have been going here for a year. I purchased my big green egg here. And many other small things that I could have gone the opposite 2 miles to home depot and saved a bundle. Three days ago I purchased a couple tool attachments. $ 9 worth. When I got home I found out I got the wrong size. So I brought them back today and they informed me they do not take tools back. The tag was still attached. And the wrench was unused. The manager had to be called over and after what seemed like notvwanting to «deal «with me she approved it.
I will still shop here but I will have there permission to bring a product home to make sure it is the right one. Or I will start going too home depot exclusively.

It didn’t pay off for me to support this local establishment. I’ll never shop here again! Instead, I’ll be going to Home Depot. I wasn’t aware that their return policy is 7 days for a refund and after that, within 30 days of your purchase you get a store credit. They should inform you of their policy before you pay or have a big sign at the entrance so you don’t waste your time going inside.
***BUYER BEWARE***

I love this place. This store is like a mix of hardware and home goods so you get a little bit of everything. My father owns a salon around here so I always pop in when we need something for the house. They have almost anything you can think of for the home.
I’ve always had a good experience here. They have a lot of employees on the floor and they’ve always been really helpful when picking out something. They usually have a wide variety of stuff.
I love coming to buy stuff here for the holidays. You’d never think it but this place makes a big deal out of holidays and always sells the cutest things.
Best tip: become friends with the staff! As long as you’re good to them they’ll be good to you.

NO RETURNS ON TOOLS. They don’t put this on your receipt, nor is there a prominent sign in their store; they don’t tell you until you try to bring the unused tool back. You can’t buy a tool here on the assumption that you can return it if you don’t need it. The other stores don’t treat customers this way.

You try to support the little guy, but sometimes the small (er) hardware store just doesn’t have what you need. Then you go to CollegeFootballGameDaySponsoringOrangeLogoBigBoxRe­tailer and amble cluelessly through the aisles until you stumble upon your home-​improvement quarry. I like Ace, but it simply doesn’t contain the breadth of hammers, nails and screws as does the Home Creepo.
If you happen to live near South Miami, or are spending some time in the area eating and shopping when all of a sudden you remembered that you had to pick up a dimmer switch and some caulk, Ace is incredibly convenient. Plus, it’s next to Whisk, so throw it a couple bonus points just for its proximity to something awesome.
One area that works in this store’s favor is its selection of AC filters. For some reason, it stocks a pretty wide variety of sizes. If you require an oddball-​sized filter that’s hard to find at other stores (including the aforementioned big boxes), you might want to check this place out.

BEWARE of Mario, the Manager!!! I placed a specialty order & was promised the items would arrive in 2 weeks. 3 weeks later I never received any notification (as I was promised) so I called the store. They couldn’t find my order but had ½ my order in stock at the store. Come to find out that the other ½ of my order had already been sold. Instead of being honest about what had happened, Mario (the Manager) lied & said he always carried it in stock. Unfortunately, I have been placing the same specialty order at that store for 7 years and know that is not true. I ended up waiting another week (it’s now been a month) for the other ½ of my order to arrive. When I asked for a discount or something in return for my trouble, he offered me 10% discount on a future order. I was insulted that #1, he would only offer 10% (what a joke!) and #2 that he thinks I would give that store another penny.
My advice to Ace — find a new Manager!
My advice to customers — no specialty orders!
The truth is that you can find better prices online or at other hardware stores so he isn’t worth your time & money.

Agreed, they have some of the best customer service for any hardware store I have been to. Prices are high, but service is soo good, and location convenient that I have become a regular. Seems i’m stopping in to pick something up and grab some free coffee every morning on my way to work. Thanks guys!

Customer service is head and shoulders above home depot, but so are prices.
Go here if you are doing something that you want a qualified opinion on, but not for basic purchases.