Cordial Cleaners

Specifically requested next-​day service and was assured my clothes would be ready. Lo and behold, I arrive the next day to pick up my clothes and they AREN’T ready as promised. After waiting 15 mins for her to pickup my slacks from their off-​site cleaning space, my clothes are bagged and I’m sent on my way… Only to get to my car and realize they forgot to bag my slacks! Just a total disaster. Will surely patronize another dry cleaner that has their sh! t together.

I love this place. Great service at reasonable prices.

I’ve been going to this place for over a decade and I’ve never had a single issue with the quality of services. The staff is friendly and attentive. They have always delivered! I am really shocked to hear the negative reviews that they have on Unilocal because that has never been my experience.

Great friendly customer service! I’ve been a long time customer and have always been happy with the service! I take a lot of my husbands suits, shirts to get cleaned and it always comes back clean, nicely pressed and smells great unlike other cleaners which leave a bad smell on your clothes! I would recommend this cleaner to anyone!

INCOMPETENCE!
I dropped off my dress shirts on Tuesday and received a receipt that said they would be ready Wednesday night. My wife came by to pick them up and first was given women’s clothes. Another customer arrived and they helped them ahead of my wife. After that they proceeded to tell her that the computer prints a time on the receipt, but that doesn’t mean it’s the actual time. She said the regular customers know that. Seriously?
I went back today to get my shirts and was advised by Amanda that they weren’t ready and she had no clue where they were. She proceeded to look through almost every hangng rack of shirts. She even had the gaul to ask me to come around and help her search for them! One reason dry cleaners are great is I can grab a random group of shirts and not think about them till I pick them up.
Finally, she went to the back and located six of my shirts just being finished. I am waiting for the other two with little expectation that they will be ready at 12 like she promised.
I AM NEVER GOING BACK THERE!

Everyone who works here is pretty nice, but the service is absolutely dreadful. I thought twice about going here (since the reviews were mixed) and I should have trusted my gut. Most importantly, they gave me a real scare with my WEDDING DRESS. I entrusted them with it (again, wish I hadn’t) and they assured me they would take good care of it and that it would take a week to clean. They also wouldn’t tell me a day I could pick it up which was odd, and they weren’t going to call me (so I was just supposed to guess?) When I went in to pick up my other clothes, they said the wedding dress would take a few more days. Again, when I asked for a specific day, they wouldn’t give me one. I returned a full week later (just to be sure) and they didn’t have my dress. In fact, they hadn’t even started to clean it yet! Apparently, they lost the tag that was on the dress and didn’t know who it belonged to. While the gentleman was nice and apologized, this doesn’t excuse the fact that there is a huge lack of communication between the employees. At that point, I told them that I needed them to CALL me when the dress was ready (no more guessing game), and they assured me it would be ready by the following Friday (this is now 2 weeks longer than they said it would take). Come Friday afternoon I had not yet received a phone call from them. I called them up and they said, «oh yes, it’s ready,» and had no explanation for why they didn’t call to let me know. When I picked it up, the woman offered me no apology, no refund, and not even a coupon or any incentive to want to come back (not that I ever would). This business has a lot to learn.

Excellent dry cleaning in South Pas. I have been going here for three years. I bring in loads of clothes weekly, if not twice a week. Typical turn around time is a few days, if I want it next day thats no problem (or extra charge) and if you bring it in early enough in the day same day service is available (no extra charge). The ladies that run it are nice, there is free popcorn and a tailor on site. Cant say I have had anything bad happen here. Cost? I don’t know, there isn’t a price board, its a business write off for me. They do have a frequent member card that gives you a discount after so many visits. Im moving in a week and have to search for a new cleaners, very sad as I will miss this place. Highly recommended!

Cordial Cleaners now Orange Grove Cleaners in South Pasadena offers great customer service. The counter ladies are super sweet & friendly! They always go beyond to make my visit great. My clothes is left with a fresh clean scent, neatly pressed & always on time. Ever since the new owner took over he has definately improved the business for the better.

I have nothing but good experiences at this cleaners. I have had everything successfully dry cleaned and also had some alterations done. They hemmed my suit and even put a free hook in at the waist for pants that were slightly big. They also send out periodic coupons for $ 10 off.
My kids love coming with me to get free bags of popcorn!

This place will ruin your treasured items and deny, deny, deny any responsibility. At least the previous owner claimed responsibility if they screwed something up.
Make sure you READ the FILTERED reviews !!!
I am glancing at a review I had written on Cordial Cleaner AFTER they had changed ownership in 2011; I am noticing that a followup review I had written ended up being filtered.
This is NONSENSE on the part of Unilocal. Their site claims the following about filtered reviews:
«Its purpose, however, remains the same: to protect consumers and business owners from fake, shill or malicious reviews.»
I am truly trying to let people know how disappointed I was after they ruined a blanket I bought in New Zealand. Unilocal,if you do not believe me, come on over to my house and see the evidence.
Their algorithm for filtering makes me question all of Unilocal recommendations…

WORST cleaners in town now that ownership changed. They ruined my 1938 linen tablecloth after saying they could clean it. It was torn to shreds, with their laundry tag stapled directly on the old fabric — clearly it had been tossed in a machine and not hand detailed as was promised. When I complained, the response was «I won’t charge you for cleaning.» I went there for 30 years and will NEVER set foot in the place again. Do not entrust anything old, expensive or attractive to their care.

Best place in town. If they can remember your name it’s a sign you’re a regular. The staff make you feel at home. If I ask if I can have my clothing done by the next day, they more than likely say yes. Just as long as it’s in before 1:30ish and that’s at nO extra cost unlike nearby cleaners.

Don’t waste your time taking your cleaning here. On Tuesday, I took a suit & pants to be dry-​cleaned and a shirt to be laundered. The next day I went to pick up and the shirt was nowhere to be found. They said come back tomorrow and pick it up. Went back the next day, still no shirt. Went home and took a look at the suit and pants and noticed that they were not pressed (wondering if they were cleaned at all). Took them back on Thursday (still no shirt) to get pressed and was told that they would call me when everything was done. Never received a call. Finally picked up everything on Friday (they found the shirt) but the suit and pants were still wrinkled. I don’t think they have a clue. I’d like to give them negative stars.