Riegel Property Management Inc

I found this a very irresponsible dishonest property management company, or, this might be the way this business runs! After being given run-​around with some sample answers for 2 weeks and receiving no feedback for a rental unit that we applied for, we found that someone else was chosen, besides our complete and flawless application and almost-​certain qualification. I went there in person to get some updates, again received diplomatic answers that we were used to from the person who seemed to be a supervisor. That’s fine with any application process, though.
BTW, we requested a copy of our credit report, the natural right of everyone whose pays for credit check (60 $ for the 2 of us) and his credit is ran in the U.S. Of course we were eager to have it ASAP to get our chance for other applications. They told that we always request it from the credit checking company to mail it directly to home address. This, usually takes 5 business days to reach us.
By time of writing the review, we wasted 2 weeks and lost 3 – 4 additional opportunities for rent. Every time we called their agent or the management company, they again enjoyed giving us another run-​around. I again talked to their supervisor to see what has happened, and received this answer:
«We always run credits and request a copy for the customer. The rest is never our responsibility nor could be followed by us (seemed weird as there is no request in US that does’t come with an invoice, a reference number or a way to follow up!). Besides this might be an error in address so the company sent to a different address (besides very clear address printed in both our applications); Or the company may be located somewhere outside LA or even CA, so it may take 14 – 21 days even a month to receive the report (!!). We’re afraid that we can’t help you anymore at the point».
He refused to give me the number of credit checking company so I could follow in person. He insisted that this is the way that credit companies work, just by a phone request and that’a it! He advocated referral to congressmen to complain about the credit company systems and so on…
I found the situation very frustrating. So did a little more research and found the company that does background check for most property managements:
American Apartment Owners Association (AAOA)
phone number: 800−363−5296.
Address: 6445 Sepulveda Blvd # 300, Van Nuys, CA 91 411
Although one needs a membership to connect to a representative, after explaining the Situation, she was happy to follow with my SSN, and let me know that no one requested a copy to be sent to our address which was quite clear in their records! But they couldn’t send it to us before the property management calls and pays for the fee, which apparently was not performed. and we probably waiting for an unsent parcel for 2 weeks.
Called again to Reigel’s, and talked about situation. Another representative advocated not to waste their time and stop conversation, instead give them my phone number and «exact address» so they can follow. I insisted to talk to the supervisor who sounds very confident in his words (although they told he won’t speak to me at that humble tone anymore), and finally was referred to the credit controller who requested this background check, a lady called Cyndie, who was not first willing to talk to me b/​o very busy schedule. She also approved that they definitely requested our credit to be checked and our report be sent to our address, per their report and per invoice from AAOA (the same morning they were supposed to have no footage of than mysterious company). I was aggravated by tons of dishonest replies and told them I did such a research in advance.
Anyway, seems Cyndie called them and finally found the answer. They requested our copy, and besides our request for the fastest way to get the credit report, they sent it in a regular mail, which took anther 3 days. We lost our 4^th choice in this time.
Yet not understanding what was the reason for this whole 2 weeks game, that costs only 5 $ per person for additional report for applicants. I think this is the worst and most dishonest way of making money out of blind-​ended applications, which are probably prejudged. I found this company and every single member of them very dishonest. Hope this review is enough for a reform in respecting their customers rights.

Beware of this management company STAY AWAY. This company does not refund your security deposit. They are not a honest company and stole our security deposit. Upon giving our 30 day notice to Richard Riegel and doing a walk through inspection of the rental with him. We had the Marlboro floors professional cleaned and all was left in the same condition as when we had first moved in if not better, several years prior. We put a 3,500 deposit down and left the rental home in great condition and was told by Richard that we would be getting our deposit back upon our inspection. He lied to us and kept half of it. He charged us for things that where not working correctly when we first moved in that they never repaired. They charged us for the garage remote controls that where brand new which we never used and even $ 5.00 for a candy rapper left outside. RIEGEL PROPERTY MANAGEMENT COMPANY IS A SCAM.
Please don’t let this company take advantage of you like they did to us. I have called them several times requesting the rest of our security deposit back, if not returned to us we will take Riegel Property Management to small claims court. BEWARE

Update:
After putting review on Unilocal,Cyndie from Riegel property management contact me and send me the refund as I have been requested.
I couldn’t get my money back from them:
Around 4 weeks ago I filed an application with them to rent an apartment, I paid the application fee (60 $)
After 2 weeks without even running my application they rent the apartment to some one else
They didnt even bother themselvs to call me and update me with the status of my application.
It is around 2 weeks now that I ask them for a refund and I didn’t get my money back yet.
I have the receipt for my money and i tried to contact them i sent them multiple emails but they are not replying to me
I don’t recommend this place at all
Don’t risk your money and your valuable time

My experience with Riegel Property Management was great to say the least. I was originally looking to find a small house in Pasadena, however I was disappointed in the selection for my price range. Most of the properties had houses that were built in the 1900’s and only offered the amenities and upgrades of what I would consider «camping».
I decided to see a couple of smaller units, which most didn’t have parking. I was shown the unit by a real estate agent with parking on the first day Riegel Property Management posted the listing. At the time I was planning on getting a dog and the real estate agent said via text that that wouldn’t be an issue.
When signing the contact, I was surprised to find out that she had not cleared it with the owner, but Jana who was helping me with the application called the owner of the property and made an exception for me to have a pet. She even lowered my security deposit to include the pet deposit.
Living there was a great experience. Jana made sure that everything was up to my standards. Fortunately, I only had a couple of issues and she made sure that they were taken care of. I had expressed concern with a window that did not lock and within a week she had a contractor replace that window and the rest with new ones. Also, one of my drains clogged up and that was also fixed within a couple of days; both at no expense.
I would highly recommend Riegel Property Management for anyone. They are responsive and know their tenets by name. I would like to recognize Jana, whom I worked with, as she is reliable and really cares for the needs of tenants. I left due to work obligations, however she would be my first call if I ever intended to move back to the Pasadena area.

My husband and I were looking for a place to rent in Pasadena Area and had contacted many different properties from different sources, one source had led me to a rental managed by Riegel Property. I was greeted by Brian who I am so thankful to be greeted by. He is a very prompt person and very responsive to his phone calls and emails. He is also an easy going and a nice person to chat with.
Their properties are nicely managed, they are very clean and the prices are very reasonable. Brian ran our credit the next day we had decided to rent one of their property. He was so quick in his action, that we were unable to tell him we had changed our plans from renting a home to buying one. Brian was kind enough to refund our credit check application fee and also send us a copy for our credit check for our reference. I had a wonderful experience with Riegel Property. They service in my opinion is very hard to find today in the housing rental business. They have caring people with a good attitude.
I truly recommend this place for anyone who is looking to rent in the Pasadena area.

The Riegel team is managing commercial buildings for my mother in Burbank. They have been great, and have been managing the buildings for at least 10 years… They are punctual with payments, thorough with maintenance, from large scale to small, comprehensive with communication, and careful with tenant issues. They are also kind and make the extra effort to make things easy for us. Highly recommended…

DO NOT UNDER ANY CIRCUMSTANCE EVER MOVE INTO ONE OF THEIR PROPERTIES. THEY DON’T EVEN DESERVE ONE STAR.
There isn’t enough space to write everything that is wrong with riegel property management, but I will try.
1. They trick you with the low prices of the rental units. There is a reason the prices are so low. The tenants at our property were SO rude. They constantly called the cops on us, complained to management, and made up blatant lies about us to Riegel. Instead of investigating both sides, Riegel completely sided with them, and gave us an ultimatum. THEY TOLD US WE CAN BREAK OUR LEASE AND EVEN TRIED TO KICK US OUT. Keep in mind we were clean, respectful tenants with no cause for the constant harassment we were receiving. On top of that, the property manager was friends with everyone else in the complex, so she constantly harassed us as well.
Several of the employees at Riegel were completely rude, disrespectful, and off putting. Richard and Janna especially. Instead of trying to hear our side of things, they attempted to kick us out, and made us feel unwelcome.
After all of that, we finally found a new place and got ready to move out. They wanted us to pay for an extra 30 days and threatened to take an extra 500 dollars out of our deposit, then GIVE THEM THE KEYS FOR AN APT WE WERE PAYING RENT FOR BUT NOT ABLE TO ACCESS. Only after threatening them with legal action did they give us our full deposit back.
Whatever you do, please do not rent/​lease from this company. They are unprofessional, rude, and quite frankly a huge scam. I feel bad for anyone that lives there or any of their other properties.

My wife and I had a very good experience with Riegel. We found Jana very responsive and helpful. We had to move out before our lease was finished to get closer to work and we were able to work it out. When we started looking again Jana was our first call. We found that with good communication and following proper protocol it was a very easy stress free experience. Would recommend.

I sincerely wish I would have read the reviews about this place before I applied to an apartment with them. They’re a mess. I was looking for a unit for my mom and I and first Brian tells me theres only a couple applicants. Once I submit my application and pay the fee to run the credit Brian explains that there 8 or 9 applicants and its not first come first serve its going to take some time. After three days I have to call them and Brian tells me its been rented. He tells me theres going to be a 2 bedroom in the same complex. but theres also 8 or 9 people. I spend two days playing phone tag. To find out Brian is on vacation and Richard refers me to an outdated website. Total waste of time. Don’t bother.

I called Friday afternoon. Lady said they close at 6pm and they’re closed on the weekend, so I can drop off the application with documents on Monday. My wife and I each filled out a 2-​page application, got our bank statements, tax return, and letter of recommendation from our current landlord. I call on Monday morning and Glenn tells me to bring the documents. I get there at 10:30am and Brian tells me they’re no longer accepting applications, as of Sunday 6:00pm. Are you kidding me? First of all, you’re closed on weekends. Second, I was just told to bring my application. Now, you tell me you have 8 applications and can’t take mine!!! What a waste of time! Ruined my day!

My second, and hopefully last, experience with a property management company to take care of our home while we were living elsewhere. At first, I was so happy to have found this company, but the good feelings fizzled out after about a year as a result of the management company’s mishandling of a tree removal and planting. After that, responses to my few requests were very often delayed or nonexistent.
While I appreciated that they were at least pleasant to deal with (much more so than the prior management company), the property manager handling my property was not as organized as he should have been and cost us money with his mistakes. The sad thing is that I really liked the guy! Perhaps it depends on which person within the company handles your property. I think our guy just wasn’t very experienced.
Further, as we were preparing to return from overseas to our house, the management company owner was not straightforward with us. To minimize his potential liability to the tenants, he refused to charge the tenants what he considered to be excess cleaning fees resulting from their leaving the house dirty AND he threatened to withdraw unless we paid the the «excess» fees ourselves. His behavior really drove home to us that he wasn’t working for us, it was all about him… a real failure of his duty to his clients (us), in my opinion. As with all things, document everything, every conversation, in writing.
On the plus side, my tenants were happy with this company, and they were responsive to tenant needs, which is saying something.

Riegel property management is fantastic! They are very reasonable managers. Give respect. Get respect. If you are not getting the response you want, you might want to ask yourself what you are doing wrong. The have properties all over LA county with lots of them in the San Gabriel valley and San Fernando valley.