Zen Nails Spa

My friend and I stopped by without an appointment on a Sunday afternoon. The staff greeted us quickly and let us know there would be a small wait. After about 10 minutes they were able to get us seated. The gentleman who gave me my pedicure was friendly and efficient. My friend had to wait a bit longer for her manicure, bit they were obviously understaffed. They had football on the TV which I found a bit odd for a nail salon, but maybe that is normal for NJ? The prices were more than fair and my pedicure is still going strong 2 weeks later.

After writing a review about how awesome the service provided by Trang was I must recant. My mother, who had been a frequent and repeat customer for years, made her usual appointment for her usual manicure and received nothing but a headache in return. My mother had to return to the salon at least 4 times to have her nails touched-​up and then redone since the polish kept coming off. Since my mother had been a longtime customer she decided to begin making her appointments with the owner to hopefully receive better and more effective manicures. This action proved worthwhile for just a short time. Since I do not live in the area any longer and was coming back for a holiday visit my decided to gift to me a manicure and pedicure. for Zen Nails. She made an appointment, weeks in advance, for both her and I so that we could spend the day together and both receive a manicure and a pedicure. We walked in for our scheduled appointment and my mother was taken immediately by the owner so that her manicure could begin. After 1hour and 45 minutes I had still not been taken for my manicure or my pedicure. At this point my mother was finished getting her manicure and we promptly left. We went to another salon and have not returned to Zen Nails since.
Pro:
If you live in South Plainfield it is very convenient and decently priced
Cons:
Business does not recognize the importance or relevance of appointment times
Business will keep telling you that you are next but will not adhere to appointment times
Must go back repeatedly for touch-​ups and redos