FedEx Distribution Center

Nightmare. Avoid at all costs. As long as I have any say in the matter, I will never use fedex again. Six delivery attempts failed due to «exception» with no explanation even though there was someone available to sign for it every time, so I finally went to the distribution center where the package was apparently available but that was an even worse experience. A security guard writes down your tracking number and eventually hands the piece of paper to someone. No indication of where the package is or how long you’ll have to wait. The guard’s radio wasn’t working and no one was answering her calls so it’s just a waiting game. I can’t believe this is an international shipping operation. Never again.

Worst service and customer care. Told by customer support on phone to pick-​up package at this location. Had to check-​in to security and not even a Fedex customer support.. Wait over 1hour anyone to talk to me. Had to ‘wait’ in waiting area (see pic) Coke, cement area with no place to sit. Poor experience. Other people waiting with me. Upset as well.

The worst ever. Although i was home, they left a door tag claiming the key pad does not work which is working (i double checked) and for a San Francisco delivery i had to drive all the way down 20 mile round trip to South San Francisco (they also have a San Francisco station)

No stars if possible. This location is an absolute joke. It’s required to check in with security to pick up a package? Are you kidding me? Next they require you to sign in, then hand over whatever tracking door tag that the FedEx driver left empty, now waiting a ridiculous amount of time to pick up a package? What kind of corporate protocol is this? Worst type of customer service, ive experienced with any type of logistics company. you have about 10 other people here along with me, have been here over 30 – 45 minutes, or even longer waiting for their package they reserved only to be told it’s at a different location or on a truck for delivery… Absolute garbage, never will I use fedex as any primary shipping company…

i had to come back and rewrite my review i thought fedex let my package get stolen by leaving it at my door but i was bout to go to the store and who pulls up… my fedex guy thank you im sorry for being upset earlier.

Please tell me why you tell people to come between 7 – 8 to pick up the package that you didn’t leave at my house?! We have been waiting now an hour it’s 8:20. Several excuses like «oh the truck was parked in the wrong spot», «um I don’t know what’s going on». «Um come back tomorrow».
I DON’T buy that crap for one minute.
Other people waiting here too and no one had gotten a package yet.
NO I drove from San Carlos got here at 7:15 and I’m still waiting, no SORRY or anything. This is frustrating and I’m angry about no one doing anything about it. Go to the truck and get the damn package and bring it to me… how really hard is that to do!!!
Went up to the front and after waiting a hour and some they DON’T KNOW where the package IS.
WTF.

The worst experience. Partially due to FedEx corporate.
Missed a package at home 2x. Driver delivered at totally different times.
Tuesday I wait at home. All day. No driver. WTF! I call and DM told the drivers took Tuesday (day after Labor Day) as their holiday, so no deliveries!
Now it’s at distribution center. I go on a Friday and they can’t find it. ½ hour and I leave. I get a call in my cell 15min after I leave that they found it.
Really?
I call ask and ask if I can have it delivered to my workplace. Sure!
I called Saturday, and was told it’d get it Monday.
Guess what. Monday came and passed. No package.
I call again. They apologize, saying it didn’t get out on the truck for Monday, but for sure Tuesday delivery. OK. Let’s try again.
Tuesday comes. Guess what? Nope.
I call again and now am told that it is being held for pickup. WTF!!! Now I’m pissed!
I finally just go down and pick it up, almost a month later.
At the pick up location, they tell me they can’t locate my package by Door Tag or case # that was given to me to use as reference. They had to call corporate to locate by tracking number.
FedEx Sux!!!

The guy up front was nice but it took way too long about 15 minutes just for the people in the back to respond. Then gotta wait for them to bring the package up. That’s another 15 minutes and I was the only person there. It’s nothing like ups. Always thought fedex was more official but I guess not

This distribution center has messed up two separate deliveries for me. With multiple «customer not home» delivery attempts (even though I was at home for 2 out 3 of the attempts). Then, every time I called the 800 FedEx number to try to track down my package, to put it on «hold» so I can come to the warehouse and pick it up myself, the customer service agent on the phone is unable to get through to anyone at the warehouse. I have had to call the 800 number on 6 different occasions, and every time I have asked the agent on the phone to call the distribution center to confirm that my package is there, EVERY SINGLE TIME, the agent has to apologize because they are unable to get a hold of anyone at the center. On top of that, I have had to drive out the the distribution center 3 times for 2 separate packages, because they cannot follow simple «hold» instructions. I have set up «hold» instructions for them online and through an agent on the phone, but the distribution center keeps sending my package out for delivery even though I have told them no one will be home to sign for the delivery. So then, I have to wait another day before I can get my package. Ridiculous!

I have pick up my Target purchase from this location.
I have waited 3 days longer than expected for this item to be received.
No notice left, I have to call Fedex, talked to someone, I had a hard time understanding her english.
Anyway, when I pick up, i told the person i have been waiting for this item for 3 days
He just said they tried to deliver 3 times.
Its 100% lie … I have been waiting for this package at home since I was off from work for 2 days.
When i received my big package, it was damage on all corners, no apology said!
Package was heavy, no one even bother to offer to help me bring the package in my car.
This package should have been delivered to my door (no question ask)
Delivery person surely opted not to deliver it cause its heavy
I opened the package and surely the item was damage on corners
Had to return my purchase item at Target.
Hope Target will consider changing shipper to UPS…

I had to come here yesterday to pick up some shelves after a horrific experience of missing deliveries, talking to incompetent and rude people on the phone, and being unable to sign up for their online delivery management.
We made it 15 minutes before they closed at 8 PM. The warehouse was cold and the wait was long, but the people there were really nice. My package ended up still being out on the delivery truck, which wouldn’t be back for almost an hour, so Harrison set it for pick up the next day a few blocks away from me. As we were pulling out of the parking lot, he called me and told me the truck was back! And helped us carry the shelves into the car.
I still hate FedEx. But the people at this place are really nice.