Image Orthodontics

Very bad service !
Try calling them on the phone to make change or cancel appointment !
Call goes to Sacramento you can’t call directly
Just saying !
Wanted to get my other daughter in for braces they didn’t even call us back with price ! 3 messages later we gave up !
Now ready to see dr Markus soon millbrae
So long to this corporation
Stick to small places more dependable they take pride!
Big business like this :(bad
Shop around if they don’t call you back you shouldn’t beg them you pay their bills remember that !
Hope this helps

5 stars for this office because Dr. Wong is the best! In addition to being really nice he is very attentive and always makes sure to take the time to examine and monitor your progress and proactively give solutions so there’s no unnecessary delay in treatment. Everyone in this office is really friendly and they are all experts so you can be confident it will be done right! :)

Service was fantastic — had issues with payment reimbursement but they owned it and vowed to improve their process. Always refreshing to see a business learn and grow with customer feedback!

I went in yesterday for my consult (I have been to a couple other offices for a consult) and had such a great experience that I decided to get my braces in the spot.
I first met with Lauren (patient coordinator), she was very friendly and informative. She made me feel at ease from the start. I then met with Dr. Cua who took the time to examine my teeth and do a thorough consultation. After that Lauren went over the cost of treatment with me. When I decided this was the office I wanted to get my treatment from Lauren asked if I wanted to get them right now — YES! Nolan (dental assistant?) and Dr. Cua went right to work. Nolan walked me through how to care for my new braces and gave me lots off goodies that I would need to get started.
I did not get this kind of service or treatment at the other Orthodontic offices I had been to previously. I didn’t feel like a «number» here. The staff made me feel like they genuinely cared.
I can’t believe I’m about to say this… but I’m looking forward to my next visit.

Today was my first visit to image orthodontics. I was really put off by lack of professionalism by the front desk person (not sure what her name was… maybe terry?). I was scheduled for an appointment at 9 am and arrived less than 10 minutes early. The office door was locked, but I heard voices inside and loudly knocked a bunch of times with no answer. I ended up calling the front desk and said I was waiting outside the door. The front desk person said she would open the door right away, but instead left me waiting for an extended period of time. I actually considered leaving since I didn’t know when I would let in. I thought that was extremely rude… I mean do you want my business or not? When she finally managed to open the from door there was no apology. She acted as if nothing was wrong. Pretty ridiculous to think image orthodontics would hire someone like that to be the first point of contact. Seriously, having that experience really made me consider not using them for my Invisalign even before meeting with the orthodontist. In addition, while I was waiting outside, another employee of the office had passed me in the hall to enter through the second door which I am assuming is for employees, and he could clearly see I was waiting to be let in. You’d think that he would have said something to someone or let me in himself which he didn’t. It was unfortunate to have this first impression as Dr. Lee and Lauren, the treatment coordinator, were extremely professional, pleasant and knowledgable. I’m still on the fence about getting treatment/​retainer there just because of my first experience. It’s just bad customer service. Maybe I’ll avoid this office and just go to their sf office instead. We’ll see.

My daughter was going away to college and needed a replacement retainer. Of course, she waited until the last minute. That wasn’t a problem though, because the staff at Image Orthodontics got her in ASAP and put a rush on her retainer, so she got it before she left for school. Aside from the super-​helpful staff, they have a fun waiting room, with video games, big-​screen TV and a self-​serve hot chocolate/​coffee machine.

I am very pleased with my experience at Image Orthodontics. Great service, great atmosphere and great care. Always professional and friendly.
The reason I came here was because Dr Wong is a SureSmile provider (the most precise orthodontic technology ever). Dr Wong is excellent! He is a genuine and kind individual!
Another benefit of Image Orthodontics is that they have many locations in No. California. I was in Sacramento for a week, bracket broke. Was able to go to an office in the Sacramento area to get it fixed! Wow, that is convenience!

I interviewed 3 orthodontists before choosing Dr. Kalika at Image Orthodontics. What I liked about this place was not only the competitive fee schedule, but also the professionalism of the staff and Dr. Kalika’s approach to orthodonture. He took the time early on to explain his procedures and answer all of our questions. While he has a very high-​tech method of creating custom wires at his disposal, he uses the most logical, straight-​forward approach to each patient’s individual situation. In my daughter’s case, he recommended the traditional method, which is less costly, and just as effective. I also like the fact that he recommended a more gradual, less traumatic procedure than did both other orthodontists I interviewed.
His partner, Dr. Wong, is very competent, as are the assistants who apply and adjust the braces.
The office is light and airy, and has a room with video games, movies, and free hot drinks for those waiting for their family members. The receptionist and staff are friendly and positive.
After a year of braces (halfway through treatment), my daughter’s once extremely crooked teeth and bite now seem completely uniform.
I can only say good things about this place.

My 11 year old just got her braces this past week at this office. She was very nervous. At one point I thought she would jump off the chair and run, but the assistant was very patient with her and answered the dozens of questions she asked. The assistants were great and like most offices the assistants do all the work and the orthodontist sees the patient for less than five minutes. The reason for the three stars is because I feel we should have been given more information about how to care for the braces and how to use protect your lips to prevent soars. I never knew this would happen and her mouth was has been in a lot of pain. Because no one cautioned us about this or on how to use the wax, I had to search google for it. The Internet is great, but it should have been something demonstrated by the orthodontist or assistant.

Yes, my son is at that stage… Braces!
Office areas are filled with toys and magazines. Kids certainly will find something entertaining to do as they wait to be seen.
Friendly staff and doctors at both the Geary and Westborough sites (I frequent the SSF office since it’s more convenient for me). Very good with kids, they know how charm them. And they take time to explain things with you in a patient, nice manner.
They have a «cash program» to encourage kids to come in on time, brush their teeth for their visit or get good grades. You get ‘cash” for every good thing you do which you can exchange for toys and prices. The more cash the cooler the things you get.
Altho it took time to straighten up my insurance situation with them, it all cleared out at the end. Thank god cuz it is really expensive.
Now, I wonder if I can still get $ 300 off my entire treatment if I mention Unilocal