Isaac’s Relocation

Used these guys back in 2004, but it still smarts to think about this moving experience. I knew things were bad when the crew arrived late and started to drop and break things right away. Then they wouldn’t give me a real date for when the truck would arrive in Boston – in fact they got irritated and started shouting on the phone. When I got my furniture, many items were scratched. I was relieved to be rid of them so I didn’t make any claims. If I could give them 0 stars I would.

DO NOT, under any circumstance, ever EVER EVAAAHHHHH use this company to move. we are moving pros — have employed more movers in our recent history than I care to count — and this company is by far the absolute worst.
first of all, service was crap. some guy came out to look thru the house and give us a ‘binding estimate’. this was a crock of poopy. the move took twice as long as he estimated, and also cost us almost twice as much. the head mover guy tried to justify the extra $ 1000 they were charging with ‘materials’ (musta been some damn expensive tape they were using), and extra time. extra time??? you mean, the HOURS the guy spent on his cell phone, talking to god knows who? you mean, the weird bathroom break one of the team members took after spilling grill grease on his shorts? you mean, the lunch break they took, eating food that we bought for them? I even tried to call the manager at some point, when things were starting to look grim — I didn’t think we were EVER going to get all our stuff moved within the next century. the manager basically then accused me of faking how much stuff we had. WHY would I run out after the estimate to pick up random boxes and furniture? that’s why we’re hiring movers! to move our crap!
second of all, lousy efficiency. we had 3 guys move our 2 bedroom house. this should have been enough. however, one guy was on his cell phone for the majority of the day. the 2^nd guy was a newbie, and was only capable of moving one box at a time. the 3^rd guy was the only one working. so we basically had ONE guy move all our stuff.
third of all, our stuff was damaged. they make this big deal out of wrapping and re-​wrapping all our stuff to move, but then when we got to the final destination, they started throwing stuff around. the exact pieces I pointed out to handle with the most care were the only ones with cracks, dents and scuffs.
finally, followup was non-​existent. we ended up paying the guys more than our binding estimate because the mover guy gave us this sob story about getting fired if he didn’t get the $… we are such suckers. I then called the manager the next day to complain and get a refund. we had words, and he said we would call back, and never did. I left messages. I employed the torture-​call technique. no avail.
we will never use them again. we have warned our friends not to, either. god forbid anyone else suffer the same Nightmare Of Moving that we did.