Muzak

You should check out
; a lot better customer service and a ton of options that aren’t crazy expensive.

My company has had a contract with Muzak for a few years, and part of the contract is having changes to our recording for hold music twice a year. Trying to call these people is a pointless endeavour. After repeated phone calls and messages to the sales department with no results, we just simply deemed: no service, no payment. The only time Muzak has communicated with us was to get paid. We concluded that if they wanted payment, they would call so we could speak about the service. When accounting called and asked for payment, we demanded service before payment. The accounting department said that they were not the ones to speak to, and that we would have to speak to our sales person. However, every time we’ve called, we’ve been put on hold for extended periods of time with no response. That’s some quality customer service.
A representative of Muzak came to collect the equipment in December without any prior notification, and my boss of course did not release it at that time. My boss informed their tech that we had been trying to get a response from Muzak, and he said he would find out who our rep was and make sure someone would get in touch with us. We never heard anything back until receiving a collection notice.
Even though they produce hold music for phone systems, that doesn’t mean you get to leave clients on hold for over a half an hour at a time. Doesn’t sound like we’re the only company having these kinds of issues, either! I hope people really do their homework before signing contracts of this kind, and my boss certainly wishes Unilocal existed back when he started with Muzak!

I just signed up for Muzak Music programming for small business and i just want to say that i have written this entire review while i was on hold.
first of all it took them 4 weeks from the day of sign-​up for them to come in and intal their system in my salon. I had all the TV installed and the speakers in and it still took them that long.
The sales person called me and blasted me on the phone at my business after she was fired because of me calling in and complaining about the time its taking it to install. It is not my fault, i was calling because my salon had no music for 4 weeks. dead silence in a salon is not exactly good for business.
Third of all i have been on hold for 30 mins now trying to get a Login and Password for my online signage manager. The first person was rude to me and she transferred me now i am still on hold. I tried calling before and pressing the option to have someone call me back. NO ONE EVER CALLED ME BACK,.
This company really sucks.

I don’t like writing bad reviews. Ask any of my friends. I don’t like talking s^%&t about anyone. This review is for those who are considering Muzak as a business partner. I just don’t like it when a company F*&^%s you over and plays you like a fool.
December 2009:
My 4-​year contract was to end in one month (yay) but my Muzak salesperson claimed that that I never returned an old amplifier they exchanged months back.
Salesperson told me she:
1) talked to the technician who services my restaurant
2) looked in their storage and
3) looked at their paperwork and did not find evidence that I returned the equipment.
I panicked fearing I would have to fork up around $ 4K to pay for equipment that I never returned. I rummaged through our storage in fear of the worst but didn’t find anything.
I was contacted again by the salesperson and she said they would forget about the amplifier if I signed up for ANOTHER FOUR GRUELING YEARS. Are you kidding me? I’d rather pay $ 4K! I asked for more time to look for the amp.
Then I remembered I should have looked in the most obvious place: my files. And yes… there I found a list of equipment that were picked up months before which included the «lost» amplifier.
If this salesperson did check with the technician, their paperwork and storage, wouldn’t you think she would find SOMETHING indicating that I returned the equipment?
It was obvious that this was yet another ploy for me to get locked in to another FOUR YEARS with Muzak.
Give it up, Muzak, pleeeeaaase!